How to stay in touch with Verizon during an emergency
Whether snow, rain, fire, wind or quake, Verizon is ready to respond.
Verizon Wireless is a national cell phone service provider with network assets and customers in every U.S. state. In the event of an emergency in your area, we immediately begin pushing out information to local media and our news center to keep residential and business customers and first responders up to date on network recovery efforts and community support.
Verizon Fios is a regional company with network assets and residential and business customers primarily located in Connecticut, Delaware, District of Columbia, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island and Virginia. In the event of an emergency in your area, we immediately begin pushing out information to the local media and our news center to keep customers up to date on network recovery efforts and community support.
Verizon Business provides technology and network solutions–along with plans, devices and wireless and Fios services – designed for organizations with less than 500 employees. In the event of an emergency in your business's area, we immediately begin pushing out information to local media and our news center to keep customers up to date on network recovery efforts and community support.
You can reach Verizon several ways if your services are affected by a local, regional or national emergency.
Other resources
Report downed telephone
poles and wires in FIOS areas.
If you reside or do business in CT, DE, DC, MD, MA, NJ, NY, PA, RI and VA, call us at 1.800.VERIZON (1.800.837.4966) or visit the Contact Us page to chat with us to report a downed pole/line. For your safety, do not touch or move the downed line.
Enable Wireless Emergency
Alerts (WEAs) on your devices.
Wireless Emergency Alerts are free wireless notifications that are delivered to your WEA compatible wireless devices - such as a mobile phone, smart watch or Ring home security systems. Sent by authorized government officials, these alerts are designed to inform you about dangerous weather, missing children and other critical situations in your area. View Verizon compatible device list.
