Verizon keeps JetBlue
performance ready.

To keep pace with rapid growth, the airline needed
to streamline operations and network infrastructure
for a smoother ride.

Challenge

The airline looked to improve operational predictability and on-time arrival performance to keep delivering great customer service.

  • JetBlue’s startup culture, its mix of apps and tech resources, and its scattered data servers combined to make operations challenging and inefficient
  • The airline wanted to consolidate its resources and data centers to drive down costs and increase efficiency
  • New terminals needed to deploy quickly, which drove the need for greater agility
Business Continuity Challenges Success Story

Solution 

JetBlue chose Verizon to integrate and streamline the airline’s infrastructure, resources and processes for a more agile business.

  • The airline’s ecommerce and tier-one apps moved to a Verizon-managed dedicated, hyper-converged network infrastructure
  • Reliable voice service with improved system management tools helped the airline stay connected to customers
  • A streamlined change approval and management process, from ticketing through reporting, improved workflow
Business Continuity Solutions Success Story

Outcome

A centralized, simplified network infrastructure helped JetBlue control costs and increase performance.

  • A streamlined infrastructure provides disaster recovery options and improved tech capabilities to the airline for greater agility
  • Inbound call capacity doubled and agent capacity increased to handle customer questions and concerns
  • Full failover capability helps the airline quickly recover services in minutes, not hours
Business Continuity Outcomes Success Story

How we built the solution.

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