Retail

Discover the technology that’s helping the industry set new trends. 

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Connected retail

Explore these use cases to see how advanced technologies are helping to reshape grocery and apparel experiences.

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Frictionless shopping

Frictionless shopping streamlines the shopping experience via scan and go or cashierless checkout.

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Retail media networks

Retail media networks provide a digital platform for smart and dynamic advertising.

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In-store wayfinding

In-store wayfinding enables new digital ways – including AR, mobile apps, interactive kiosks and beacons – to navigate customers towards a quick sale.

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Computer vision

Computer vision uses artificial intelligence (AI) to analyse input from in-store cameras – gathering and actioning data on customer behaviour, product placement, and inventory.

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Smart shelves

Smart shelves deliver real-time stock control, dynamic pricing and shopper tracking.

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Real-time inventory management

Real-time inventory management uses AI, internet of things (IoT), robotics and smart sensors to track and control stock.

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Smart mirrors

Smart mirrors expand opportunities for customer engagement with AR- and AI-driven interactivity.

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Immersive experiences

Immersive experiences create an engaging new world of holograms and biometrics, VR runways and fitting rooms.

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Computer vision

Computer vision uses AI to analyse input from in-store cameras – gathering and actioning data on customer behaviour, product placement, and inventory levels.

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Real-time inventory tracking

Real-time inventory tracking monitors the quantity, location and status of your stock using radio frequency identification (RFID), mobile apps, AI algorithms and the cloud.

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In-store wayfinding

In-store wayfinding enables new digital ways – including AR, mobile apps, interactive kiosks and beacons – to navigate customers toward a sale.

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Generative AI

Generative AI refines personal styling services, applying algorithms to match customers with recommendations and offers that meet their size and preferences.

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Key insights

The Future of Luxury Retail: Hear from retail experts in fashion, customer psychology and technology, and learn how retailers are embracing the latest technologies to create more immersive, digital shopping experiences. 

Select a topic below for more insights. 

 

6 mins | Howard Saunders | Retail Futurist
Redefining shopping in the digital age

In this first Future of Retail series, we sat down with Futurist Howard Saunders to hear his thoughts. By keeping close to the latest trends, he’s developed an understanding for consumer behaviour, the power of technology and the need to think more laterally about shopping. 

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Introduction to the future of luxury retail

What impact is technology having on luxury retail? From greater supply chain transparency to creating “experiences worth sharing” in-store, technology is helping brands to meet new customer preferences. 

Redefining shopping in the digital age

In a world where people arguably “own too much,” what’s still motivating shoppers to buy? Store experience holds more power than we think. See how shopping is changing.

7 mins | Natalie Berg | Retail Analyst
Connected shopping

In the second episode of our series, Retail Analyst and NBK Retail Founder Natalie Berg shares how consumers are more connected than ever–with unlimited choice, insider knowledge and new digital experiences. 

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Ultra-connected experiences

Technology is bridging the gap between luxury retail and the average consumer. Influencers and concepts like the metaverse are allowing for increased access to premium services and changing attitudes, too. 

Anatomy of an ultra-connected consumer

As consumers become more empowered by connectivity, luxury retailers are raising their game to provide convenience—with technology at every touchpoint. See how experts view the connected consumer.

7 mins | Shakaila Forbes-Bell | Fashion Psychologist
Science of shopping

In the third episode of our series, we talk to Fashion Psychologist Shakaila Forbes-Bell about the needs of tech-savvy and super-conscious consumers.

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The psychology of luxury, tomorrow

Today's shoppers want luxury in line with their values, whether that be sustainability, personalisation or the consumption experience. Shakaila Forbes-Bell tells us why.

Immersive technology and personalised worlds

There’s a sweet spot between immersive technology and personalisation. Inventory visibility, smart mirrors and more are emerging across retail. But which innovations are best suited to elevate the shopping experience?

6 mins | Matthew Drinkwater | Head of Innovation Agency, London College of Fashion
Experiential retail

Matthew Drinkwater, Head of Innovation Agency, London College of Fashion, shares how luxury retailers are using the latest technologies, like 3D design, to experiment, innovate and deliver exciting new connected experiences for customers.

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How emerging technologies are revolutionising luxury retail

See how tech is helping to create a new retail revolution, as cutting-edge technologies like blockchain are helping luxury retailers prove the provenance of products, empowering consumers to shop in line with their own sustainability values. 

Four essential tech innovations for luxury retailers in 2024

What technology is driving the shift to experiential retail? Discover the top four innovations luxury retailers need to understand and embrace.

8 mins | Dr. Helen Crowley | Biologist & Environmental Consultant
Circular economy

Nature and Biodiversity Expert Dr. Helen Crowley discusses how luxury retailers can increase sustainability. By embracing the circular economy and scrutinising supply chains, brands can reduce their negative impact on the natural world while catering for a new breed of environmentally conscious shopper.

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The circular economy

How can luxury retailers make their operations more sustainable, while meeting the needs of demanding consumers? The answer could lie in the circular economy, where brands work to reduce waste and put extra emphasis on reusing and recycling.

Why the circular economy matters for luxury fashion retailers

To meet the demands of more environmentally conscious shoppers and new regulations, retailers need to find ways to make their businesses more sustainable. Explore how embracing the circular economy could be the answer.

Embrace the future of luxury retail with Verizon.

In our future of luxury retail series, industry experts analyse how technology is helping the luxury retail industry to evolve. Explore the key insights from the series and learn how Verizon can empower businesses to get more out of these innovations. 

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The art of connecting

Understanding how innovations can help drive transformation is one thing. But to get more out of new technologies, luxury retail businesses need a partner to guide them on building a plan for successful implementation. Explore how Verizon is perfectly placed to help.  

The future of luxury retail: a report from Verizon Business

Learn from the experts how luxury retail brands are embracing the latest technologies to respond to the rise of the Gen Z luxury shopper, intensifying regulatory pressures and the demand for more personalised, immersive shopping experiences. From flagship to supply chain, see how luxury is rethinking retail. 

Embrace the next generation of retail.

Reinvent retail by unlocking valuable customer insights, enhancing operations and creating immersive omnichannel experiences. Meeting the expectations of modern shoppers is easier when you achieve Enterprise Intelligence. 

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How technology is helping retailers meet their challenges and thrive.

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