Wavelength Services Welcome Kit

The Service Level Agreement (SLA) applies to Verizon’s Wavelength Services on an end-to-end basis, including Local Access provided by Verizon in conjunction with Wavelength Services.

Service Level Class defines the overall level of protection for a Wavelength Services end-to-end circuit. The Service Level Class is derived from the combination of loop/access and core segment protection types for a specific circuit. Specific Service Level Standards are associated with each Service Level Class: 

• Unprotected. Verizon will provide a Wavelength Services circuit that is unprotected end-to-end. Loop/Access segment(s) is unprotected and Wavelength Service segment is unprotected.
• Protected Access. Verizon will provide a Wavelength Services circuit that is only protected in the Local Access segment. Loop/Local Access segment(s) is either protected or unprotected and Core segment is unprotected. This Service Level Class requires that at least one Local Access segment is protected.
• Protected Dual Path. Verizon will provide a Wavelength Services circuit that is protected end to end. Loop/Local Access segment(s) is protected and Core segment is protected. Protected Dual Path can be a metro service or a long haul service with protected IXC transport and protected access on both ends.
  
• Protected IXC. Verizon provides a Wavelength Service circuit that is protected in the IXC transport but is provisioned with un-protected access on either end (either on-net or off-net access).

The Circuit Availability Standard applies only to “Hard Outages”, i.e., an inability to exchange data end to end. Service is not considered unavailable until at least 60 consecutive seconds of unavailability have elapsed during any 15 minute interval.

If there are any new installations with your new Wavelength Services, the expected timeline for service delivery is related to several onsite activities (construction, LEC coordination, demarcation extension, equipment placement, permits/approvals, etc.).

Your Order Manager will work with you to coordinate any on-site activities associated with your installation and to answer any questions that may arise.

The contract includes online Terms and Conditions that are service-specific. These are located in the Service Publications and Price Guide. 

Your business continuity relies on your data center interconnects and access circuits from your aggregation nodes to those data centers because that traffic is now typically transactional and not just data replication. Your business continuity therefore depends on these connections and is paramount. Increasing resiliency (the ability to withstand failures in the network) is a key objective to ensure your business continuity.

A means of improving resiliency is to increase the network availability (the percentage of uptime relative to the measurement period) of your network connectivity.

You can improve the network availability with the use of certain network architectures for your network of Wavelength Services circuits (which is often a triangle of data centers and aggregation nodes, such as Headquarters). There are several architectures that can increase that availability and therefore the ability of your business to withstand single and multiple network failures.

Deploying two separate Wave circuits to different router ports and ensuring they are diversely routed is a minimum architecture. That prevents many single points of failure (such as Router port failures, most of the carrier’s equipment failures and most fiber outages) for a data center interconnects, but not all of them.

Even with a pair of diversely routed circuits, there are still “single points of failure” in the network. Eliminating these increases the overall network availability. Network managers often deploy dual routers at each node eliminate the Router chassis as a single point of failure.

A next step to increase resiliency would be to deploy layer 1 automatic protection switching on each of the two Wave circuits, which increases each circuit’s network availability significantly. The much improved uptime for each circuit results in a far superior network availability of the pair.

Protection is available for the access and the long haul transport (if any) as an option for your service. Diversity between two circuits is also available when requested and the network supports it.

The network availability metric in each circuit’s Service Level Agreement (SLA) increases from 99.5% for un-protected service to 99.99% when protected end to end. Un-protected Service has SLA of 99.5% (1.8 days of statistical outage per year) whereas end to end protected service SLA is 99.99% (only 52 min of outage per year). See your account manager to discuss options.

With Verizon Enterprise Center Mobile, you have access to information you need to manage your critical business functions on-the-go. You can manage your Verizon account from a smartphone or a tablet using the mobile application for single sign-on access to Verizon Enterprise Center, My Business Account.

Smartphone users can download an app from Google Play or the App Store that supports access to Verizon Enterprise Center, My Business, and Verizon portals. Simply search for “My Verizon Enterprise;” download the app; and conveniently launch right into Quick Tasks or sign in to your business portal for more management options. An icon is added to your phone’s home screen for easy access the next time you log in. Requirements are as follows:

• App Store: Apple iPhone models that have at least a 13.x iOS version in the U.S. on any carrier or Wi-Fi network.
• Google Play: Selected devices using an operating system of Android 5 or higher in the U.S. on any carrier or Wi-Fi network

You can also access Verizon Enterprise Center Mobile with a tablet by signing into a browser-based application at http://verizonenterprise.com. The tablet functionality will be the same as the smartphone app, supporting key business functions that vary by the users’ portal and permissions. Accessing the Verizon Enterprise Center from a mobile device or tablet will not provide the same options as the desktop version.

Verizon Enterprise Center portal users can use Quick Tasks for repairs, billing, and some wireless functions or sign-in to get access to key business functions delivering near real-time information to you.

There may be a time in which you need to make a change to your service. You can submit a ticket through Verizon Enterprise Center.

If you have a need to place an additional Wavelength Services order, contact  your Verizon Account Team.

During your network services implementation, you will identify contacts within your organization to be notified in the event of outages. Notifications are e-mailed to these contacts after a trouble ticket has been opened. These e-mails include a ticket number (e.g., 2013103101249 in a year/month/day/ticket number format) that may be entered into Verizon Enterprise Center to review.

If notification is not received from Verizon, you may contact Verizon to open a ticket through the Verizon Enterprise Center portal or through Verizon Customer Service at http://www.verizonenterprise.com/ > select contact us > select country > select support.

Yes, Verizon has professional services to assist with your Wavelength Services implementation, as well as other service needs.

Ask your Verizon Account Team for more details.

Billing for Wavelength Services will commence when the service is implemented  by the Design or Implementation Engineer and is handed over to the NOC for management.

Your billing terms are outlined in your contract terms and Verizon Services Agreement.

A billing tutorial can be found via this link (log-in required).

User Guides for billing and invoices are available on the Customer Training and Documentation website via the following link.

Wavelength Services are available in North America, Europe, Middle East and the Asia Pacific regions. Our extensive submarine network and terrestrial networks support truly global connectivity.

For detailed information on Wavelength Services, please contact your Verizon Account Team and also refer to the standard product’s list. Individual Case Basis (ICB) and legacy products are documented separately.

A feature that identifies a route restriction between city pairs.  It is a logical level commitment to maintain Long Distance Point Of Presence (POP) level routing for the life of the circuit.

• Selected during quoting
• Included in the contract
• Part of the circuit record for service assurance.

An optional feature that provisions two separate circuits and routes them to be geographically diverse, reducing the chances that the fiber will be a single point of failure affecting both circuits. While the network availability (uptime) is not increased for each of the two circuits, it does increase the uptime for the pair as a whole. This is a first step that network architects take to improve resiliency and enhance business continuity. Often, they’ll also deploy dual routers and may even deploy protection on each of the circuits.

Note that two circuits, each with the Mandatory Route option will also affect a route diverse pair.

A protected circuit copies the customer’s traffic into a working and protect channel, that are typically routed diversely and at the receive end, one stream is selected. If a failure of equipment or fiber occurs, the Verizon system will automatically switch to receive traffic from the other channel. This greatly increases the uptime (network availability) of a circuit.