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Genesys: Connect with customers with empathy and deliver amazing experiences.

Genesys Cloud CX is an innovative, cloud-based contact center platform that integrates with Verizon’s global inbound voice and other services to enable customer interactions.

Offer your customers greater personalization.

Our powerful, all-in-one solution helps you better understand customers’ needs and deliver exceptional customer service, all while controlling costs through flexible, scalable options.

Key partner benefits

Learn about all the key partner benefits such as simplified implementation thumbnail

Simplified implementation:

Verizon IP Contact Center (IPCC) connectivity to Genesys Cloud CX in the U.S., along with bring-your-own-carrier connectivity, speeds implementation

Scalability

Scalability:

Mature, business-ready application programming interface (API) platform, connected to Verizon’s advanced secure network of services and enabled cloud contact center 

Digital transformation

Digital transformation:

End-to-end solution enabling world-class services and enhanced customer experiences

Contact Center Network

To personalize experiences and proactively guide callers to the best channel on first contact, you need technologies that can dynamically integrate information from different sources—and a network that can support those technologies.

View Contact Center Network Services

Let customer experience define your brand.

  • Powerful all-in-one contact center in the cloud

    Discover how Genesys Cloud CX helps deliver fast results and prepares your business for new opportunities.


    Explore the facts

  • AI and machine learning

    Read the AI & Machine Learning chapter of the 2022 ContactBabel UK Contact Center Decision Maker's Guide.

    Explore the chapter

  • Understand contact center analytics

    Learn how you can improve the overall customer experience of your contact centers through Verizon and Genesys.

    Read the guide

Leverage our partnership benefits.

Omnichannel routing

Seamlessly connect interactions across any channel, including phone, email, chat or SMS.

Flexible pay model

Take advantage of full pricing transparency and options.

Fast and easy deployment

Get up and running in hours or weeks—not months—because of easy signup and activation.

Open platform for fast integrations

AppFoundry is a marketplace of solutions that offers Genesys customers a curated selection of integrations. 

All-in-one solution

Customers can contact you on any device, via any channel, at any time.

Agility

Composable CX platform with hundreds of microservices that provides a powerful, reliable and scalable solution for adapting to change.

Intuitive user interface

Ensure your agents have what they need to automate tasks, get insights from customer journeys and gain operational efficiencies.

Do-it-yourself administration

Take full control of contact flows, queues, skills and more.

Personalized self-service

Blend self-service using state-of-the-art artificial intelligence (AI) and machine learning with elevation when required, giving customers the option to connect with an agent. 

Verizon and Genesys

70 B+

remarkable customer experiences powered each year by Genesys

85 B+

minutes of IP inbound customer traffic delivered by Verizon in 2021

11 K+

Genesys customers in more than 100 countries

1.3 K+

companies have migrated to Genesys from other providers since 2016

Cloud solution helps regional bank improve its customer experience.

See how this bank leveraged Genesys cloud contact center solutions to personalize service experiences, empower customers and secure data. 

Read how
woman on computer phone helping customer

Transform your organization with Genesys Cloud CX.

Discover how Genesys Cloud CX helps deliver fast results and prepares your business for new opportunities.

Explore solution
person on phone in call center

Guide to customer interaction analytics

Learn how you can improve the overall customer experience of your contact centers through Genesys and Verizon.

Read the guide
call center workers help customers

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