Challenge
The firm needed fast, secure access to enhance client engagement.
- Enriching the client experience
- Enhancing advisor-client engagement
- Improving advisor productivity
- Piloting new event-based analytics tools
Solution
The company relied on us for secure, flexible connectivity to improve the overall experience—for customers and agents.
- Provided secure biometric tablets and wireless 4G LTE connectivity
- Enabled fast and secure connectivity to analytics pilot
- Securely connected third-party apps and Microsoft Office 365 to tablets
Outcome
With a fast response time, better visibility, and strong security, agents are able to work more productively.
- Delivered greater insight, personalization and instant responses for 20M customers
- Empowered 2,500 agents with digital signatures and paperless contracts
- Provided seamless, flexible access to SaaS and AI web services
- Created secure mobility with the 4G LTE Wireless private network and iPads with TouchID
How we built the solution.