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Drivers’ time is precious.
Penske leases and rents vehicles to fleets of every size and provides the regular preventive maintenance that fleets need to keep vehicles in top working order. But bringing a truck into a physical Penske shop for service may not work for every operation. Penske operates a growing fleet of mobile repair units, but the company wanted to maximize fleet operations and perform repairs in the field on par with what’s available in its shops.
Drivers’
time is
precious. -
Penske leases and rents vehicles to fleets of every size and provides the regular preventive maintenance that fleets need to keep vehicles in top working order. But bringing a truck into a physical Penske shop for service may not work for every operation. Penske operates a growing fleet of mobile repair units, but the company wanted to maximize fleet operations and perform repairs in the field on par with what’s available in its shops.
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Service requires connectivity.
Repair shops have become high-tech facilities equipped with sophisticated computer diagnostics and data analytics tools, so delivering the same experience on the road wasn’t a simple matter. The mobile repair units needed reliable, high-speed connectivity to Penske’s in-house resources to help technicians deliver the same level of service on the road as they do at a Penske facility.
Service
requires
connectivity. -
Repair shops have become high-tech facilities equipped with sophisticated computer diagnostics and data analytics tools, so delivering the same experience on the road wasn’t a simple matter. The mobile repair units needed reliable, high-speed connectivity to Penske’s in-house resources to help technicians deliver the same level of service on the road as they do at a Penske facility.
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Verizon connectivity
solutions power
high-tech mobile
repair units.
Penske keeps trucks on the roads and deliveries on time.
This is Enterprise Intelligence.
Delivering on-time service
Keeping fleets running is critical for Penske—and for the thousands of companies that lease and rent its trucks, and the economy that depends on them. If the vehicles fall behind schedule, manufacturing parts, construction materials, medications and more may arrive late.
To keep the trucks rolling, Penske’s high-tech mobile repair units meet trucks on the road, away from Penske repair shops. Verizon helps make that possible, letting technicians access the proprietary Penske applications they need to provide high-tech service on the road. This is what we call Enterprise Intelligence.
Penske at a glance
400K+
vehicles in its fleet
50+
years of industry innovation
Verizon designed a solution that leverages wireless connectivity into Verizon’s private multi-protocol label switching (MPLS) cloud, providing access to Penske’s private wide area network (WAN). It enables a secure, simple and reliable connection between mission-critical resources in Penske’s data center and its mobile repair vehicles.
That means on-the-road technicians can access apps that:
- Show repair history and customer service requests
- Guide them to a repair with the highest probability of success
- Indicate the optimal preventive maintenance service for each vehicle
- Stream audio instructions guiding technicians through procedures
- Use the technician’s voice to record each step of the service
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We can provide the same best-in-class processes through our mobile repair units that we do in our brick-and-mortar shops.”—Michael Krut, Senior Vice President of Information Technology for Penske Transportation Solutions
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Delivering efficiency
A customized Verizon connectivity solution means Penske and its customers are able to operate more efficiently.
Penske’s fleet customers can save time and money via scheduled maintenance where and when it’s best for them.
Nearly 90% of Penske’s in-shop mechanic functions can be accomplished on the road.
Penske can expand the reach of its maintenance network beyond its existing footprint of maintenance facilities.
“We’re known for providing an industry-leading maintenance program to our customers in shop. And now we’re taking that industry-leading maintenance solution right to the customer's doorstep.”
—Logan Gerould, Director of Mobile Maintenance for Penske Transportation Solutions
Verizon empowers Penske to reduce downtime and keep trucks moving, delivering goods that we all use.
By keeping Penske’s fleet of mobile repair units and its technicians reliably connected, Verizon’s network technology helps Penske mobile technicians get near real-time access to fleet maintenance apps, service data, analysis, insights and proprietary best practices so they can provide high-quality service. This is Enterprise Intelligence.
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It's not just wrenches and screwdrivers and sockets anymore. It's ones and zeros. It's connection. And for us, Verizon's the partner that helps us get that done right.”
—Matt Krasney, VP, New Product Development & Strategy, Penske Transportation Solutions
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