Challenge
The grocer sought to improve customer experiences and create a digitally rich in-store experience.
- They wanted to enable self-checkout, mobile applications and ad delivery
- Customer satisfaction needed improvement
- Locations lacked in-store connectivity
Solution
We gave the retailer the improved network and other tools it needed to deliver an improved shopping experience.
- Transformed 780 locations into smarter stores with Wi-Fi and wireless 4G LTE back up to help mitigate outage risks
- Delivered presence and collaboration through IP voice services
- Installed, tested and activated CPE on 9,000 site visits
Outcome
With our grocery innovations, the grocer improved business continuity, store operations and customer experiences.
- 780 locations updated to smarter stores
- 14,000 Wi-Fi access points installed and managed
- 23% increase in customer Wi-Fi use
How we built the solution.