Multi-Cloud App Access Manager (MCAAM) Welcome Kit

Multi-Cloud App Access Manager Edge are hosted in customer’s cloud accounts, lifecycle managed by Verizon. The Multi-Cloud App Access Manager Dashboard requires Identity and Access Management (IAM) access to Cloud provider accounts to orchestrate and connect to the applications. Application Programming Interface (API) credentials are needed for Identity Provider accounts as the solution works with user identity and application layer to enforce security and performance policies.

With Verizon Enterprise Center Mobile, you have access to information you need to manage your critical business functions on-the-go. You can manage your Verizon account from a smartphone or a tablet using the mobile application for single sign-on access to Verizon Enterprise Center, My Business Account.

Smartphone users can download an app from Google Play or the App Store that supports access to Verizon Enterprise Center, My Business, and Verizon portals. Simply search for “My Verizon Enterprise;” download the app; and conveniently launch right into Quick Tasks or sign in to your business portal for more management options. An icon is added to your phone’s home screen for easy access the next time you log in. Requirements are as follows:

• App Store: Apple iPhone models that have at least a 13.x iOS version in the U.S. on any carrier or Wi-Fi network.
• Google Play: Selected devices using an operating system of Android 5 or higher in the U.S. on any carrier or Wi-Fi network

You can also access Verizon Enterprise Center Mobile with a tablet by signing into a browser-based application at http://verizonenterprise.com. The tablet functionality will be the same as the smartphone app, supporting key business functions that vary by the users’ portal and permissions. Accessing the Verizon Enterprise Center from a mobile device or tablet will not provide the same options as the desktop version.

Verizon Enterprise Center portal users can use Quick Tasks for repairs, billing, and some wireless functions or sign-in to get access to key business functions delivering near real-time information to you.

Multi-Cloud App Access Manager provides detailed telemetry and insights through the administrative console which can be either exported to Customer provided Security Information and Event Management (SIEM) tool (for example Splunk) or downloaded as a JavaScript Object Notation (JSON) file.

Following reports are made available to the customer through the dashboard:

1. User access logs
2. User Risk Score
3. UX Score
4. Application access logs with performance stats

Multi-cloud App Access Manager utilizes CSP’s infrastructure to help optimize the user experience. Through various express lanes available with certain subscription plans in the platform, users get optimized ingress using CSP’s edge POPs and compliments the Multi-cloud App Access Manager to help with the overall response time for the users

Multi-cloud App Access Manager supports major Public Cloud service Providers (AWS, Azure, GCP), Private colocation providers and customer data centers.

With the Standard Plan, Multi-Cloud App Access Manager provides three optimization express lanes to experience when they access the applications. Each lane has unique capabilities to address different business and technical use cases.

Route Optimized routes the user traffic directly to the application region using Multi-Cloud App Access Manager Edge while using the Customer provided Internet as the transport.

Performance lane onboards the user to the nearest ingress cloud region and utilizes cloud network backbone to reach the destination application endpoint. Performance lane also provides caching and DNS based proximity routing so application content could be locally served to the users from ingress cloud region when available

Fast lane is used for best performance, levering CSP’s edge locations to onboard the users before connecting them to Multi-Cloud App Access Manager Edge hosted in the cloud regions. Fast lane can minimize the overall response time and help reduce the first mile latency.

• Identity federation for authentication and authorization
• Zero Trust Network Access policies
• Web Application Firewall (WAF) and Client IP reputation
• Continuous authorization using machine learning led User behavioral anomaly detection
• Distributed Denial-of-Service (DDoS)

The five gates helps prevent unauthorized access using Identity aware Zero Trust policies and uses WAF/Client IP rep to help with layer 7 attacks against known or unknown application vulnerabilities. 

Yes, once the Multi-Cloud App Access Manager detects a new location for a user, the machine learning engine in the platform treats it as an authentication event and asks for additional factors to make sure that it is an authorized access from an authorized user. Administrators have an option in the platform to whitelist certain locations to avoid asking the additional factors from authorized users. As the platform learns new available user locations, it also recommends adding Multi-Cloud App Access Manager Edge in available regions to help improve the performance.

Criteria to add a new Multi-Cloud App Access Manager Edge:

1. New application region
2. New user locations

The Multi-Cloud App Access Manager also provides recommendations to add new edges based on user access patterns. 

Yes, the product is available for trials in selected countries globally. Please contact your Verizon Account Team for assistance.

The edges are deployed as Kubernetes clusters which can scale up and down automatically based on load. It starts with t3.medium instance for compute which translates to 2 Central Processing Unit (CPU) cores, 4g Random-Access Memory (RAM) and 16g storage space..

Your Multi-Cloud App Access Manager order is visible in the Verizon Enterprise Center portal if you have the proper entitlements. There may be several reasons why you are unable to see your connection. One of the most common reasons is due to your Billing Account Number (BAN) not being associated with your credentials.

Please contact your Verizon Account Team for assistance.

If you have a question on your order prior to implementation, please contact your Order Manager or your primary service point of contact. 

For post implementation, please open a trouble ticket through the Verizon Enterprise Center portal or contact the Verizon Enterprise Center Help Desk (8:00 AM – 8:00 PM ET).

Your billing terms are outlined in your Multi-Cloud App Access Manager contract and the Verizon Services Agreement.

Your Order Manager will inform you of when your services will begin billing via e-mail. You can also check your bill 24/7 via Verizon Enterprise Center portal

User Guides for billing and invoices are available on the Customer Learning portal (Click on the Training link on the left for more details).

• Online Inquiries for all Services: When viewing your invoice online in Verizon Enterprise Center portal at www.verizonenterprise.com click “Create an Invoice Inquiry” from the Invoice Summary screen and follow the instructions to create and monitor an online inquiry. You may also track or create a trouble ticket from the portal homepage under the “Quick Tasks'' section (no login required).
• Live Chat: you can chat online with Verizon Customer Care which can be accessed from the Support tab.