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A simple, affordable cloud contact center solution

Respond to growing customer needs by engaging them from any device, anytime and virtually anywhere with Verizon Contact Center Hub.

Let customers contact you virtually anywhere and anytime.

Make it easier for customers to engage with you. Verizon Contact Center Hub is a multi-channel contact-center solution that is simple to set up, easy to expand with your growing business, supports mobile and deskbound users and comes with predictable monthly pricing.

    • Verizon Contact Center Hub is best for:

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    Businesses without a contact center with objectives to improve customer engagement and satisfaction.

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    Businesses looking for flexibility and agility in managing a mixture of deskbound and remote agents.

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    Businesses seeking an affordable solution with powerful contact center features, yet easy to set up and manage.


  • Take an Interactive Contact Center Hub Tour

  • Contact Center Hub benefits

  • Anytime accessibility

    Enable customers to easily connect with your business, 24/7.

  • Affordable

    Take advantage of predictable all inclusive monthly pricing options that help make Contact Center Hub affordable and easy to deploy.

  • Connected to your tools

    Integrate Contact Center Hub with existing customer relationship management (CRM) and helpdesk solutions using its 85+ pre-built integrations.

  • Fast resolution

    Direct calls to the right agent to resolve issues quickly and easily.

  • Frost & Sullivan award

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    With the launch of Contact Center Hub, Verizon Business scored a big win in addressing the SMB market’s unmet needs.”

    —Nancy Jamison, Industry Director, Frost & Sullivan

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Contact Center Hub features

Contact Center Hub delivers a number of innovative, easy-to-use contact center features built to help you better engage customers and keep them satisfied.

  • Mobile/work from anywhere

    Work from virtually any location with an internet connection—office, home or mobile—using agent apps built for most devices running on the Microsoft, Apple, Chrome and Android operating systems.

     

     

  • Real-time analytics and reporting

    Keep track of key performance indicators (KPIs) and other metrics to help you manage resources.

     

     

  • Unique Pricing Model

    Contact Center Hub unique pricing model includes all voice minutes of usage, making it easy to determine your monthly pricing.

  • Call Recording

    Record all calls between customers and agents. Review call recordings to help confirm details, monitor quality and guide training sessions.

  • Calling features (conferencing, monitoring, whispering)

    Make it a collaborative conversation by hosting a total of up to five people on the same live call. Advise agents during live conversations, without callers being able to hear the audio through call whispering.

  • Built-in CRM and helpdesk integrations

    Set up integrations in a few clicks. Automatically sync with your CRM and helpdesk applications to provide personalized service on every call.

     

     

  • Instant numbers or number porting

    Create and add toll-free or local numbers, agents or call routing on the fly. Begin onboarding the same day.

     

     

  • Smart call back and queuing

    Allow call-queuing and call-back options for customers, rather than having them wait on hold.

  • IVR call routing and custom greetings

    Direct calls to the correct teammates every time by customizing call flows and rules. Set up custom caller greetings from your browser with the text to speech feature.

  • Outbound power dialer

    Accelerate sales calls with quicker dialing from contact lists.

  • Contact Center Hub pricing

  • Contact Center Hub includes all voice calling minutes for Toll Free and all other calls within the U.S. & Canada.

    Contact Center Hub is available in two pricing plans based primarily on your business requirements and feature needs: Essential and Professional. Learn more about each plan's features and pricing to decide which plan best suits your business needs.

    Download pricing sheet

Contact Center Hub add-on services

  • Toll-free number
    • Customers can reach you without charge
    • Includes 2,000 minutes of inbound calls per month, per paid user
    • Flat rate toll-free calling plan
    • Instantly add numbers anytime

     

  • Local 10-digit number
    • Keep your local presence; add direct inbound and outbound dialing for users
    • Unlimited inbound and outbound calls with a flat-rate price
    • Instantly add numbers anytime

  • SMS text messaging
    • Customers can reach you by texting to advertised numbers
    • An add-on to voice service for users
    • Must be purchased for all users on the account
    • Flat-rate inbound/outbound messaging

If you’re an existing Verizon customer and want to order the Contact Center Hub service, click here.

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