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Genesys Cloud contact center solutions

Connect with your customers with empathy and deliver amazing experiences. With Genesys Cloud from Verizon you can delight your customers, inspire your team and offer personalization on every channel, nearly anywhere, anytime.

  • Deliver an omnichannel customer experience from a powerful, all-in-one solution.

  • The platform bridges organizational silos for effortless collaboration via chat, video and calls.  And the Genesys Cloud platform is authorized for FedRAMP® at the moderate impact level.

Genesys Cloud is best for:

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    Businesses and agencies that need a comprehensive, solution combining transport with a contact center platform based in the cloud.

  • Expense

     

    Organizations that want scalable, flexible pricing options for their cloud contact center solutions.

  • Clipboard

     

    Organizations that have unique and flexible deployment requirements.

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    What is it?

    Genesys Cloud is an innovative cloud-based contact center with platform that integrates global inbound voice and other services to enable customer interactions.
  • A woman using a tablet

    How does it help you?

    Genesys Cloud helps you better understand customers' needs and deliver exceptional customer service, all while controlling costs through flexible, scalable options.

Genesys Cloud with Verizon features and benefits

  • Omnichannel routing

    Seamlessly connect interactions across any channel, including phone, email, chat or SMS.

  • Flexible pay model

    Full pricing transparency and options, which can be easily viewed on our website.

  • Fast and easy deployment

    Get up and running in hours or weeks—not months—because of easy signup and activation.

  • Open platform for fast integrations

    Genesys Cloud includes more than 40 easy-to-install and secure integrations.

  • All-in-one solution

    Customers can contact you on any device, via any channel, at any time.

  • Agility

    Genesys Cloud is comprised of hundreds of small, independent microservices that can recover quickly if they fail.

  • Intuitive user interface

    Everything your agents need to automate tasks, get insights from customer journeys and gain operational efficiencies.

  • Do-it-yourself adminstration

    Take full control of contact flows, queues, skills and more.

  • Personalized self-service

    Blend self-service with assisted service to give customers the option to connect with an agent.

  • FedRAMP® Authorized

    Being provisioned on a FedRAMP Authorized environment provides confidence the platform meets government security directives for cloud-based solutions.

  • Introducing Pointillist
    by Genesys

  • Pointillist is a leading customer journey analytics & orchestration platform that aggregates customer data across sources so that enterprises can visualize, analyze and optimize end-to-end customer journeys at scale. 

Service Provider Leader

Genesys has recognized Verizon Business as their
North America Service Provider Partner of the Year for 2022.

Valuable resources and information

    • Two female IT engineers setting up network via laptop while standing in data center

    • AI & Machine Learning 

      Read the AI & Machine Learning Chapter of the 2022 ContactBabel UK Contact Center Decision Maker's Guide.

      Descubre más
    • A hand using a touchscreen landline phone

    • Understand Customer Contact Center Analytics

      Learn how you can improve the overall customer experience of your contact centers through Genesys and Verizon.

      Get the guide
    • A grid picture of clouds

    • Powerful all-in-one contact center in the cloud

      Discover how Genesys Cloud helps deliver fast results and prepares your business for new opportunities.

      Get the facts

Why Genesys with Verizon inbound transport

Verizon and Genesys have over 55 years' experience designing, implenting and supporting contact center solutions.

  • 25 B+

    customer experiences powered each year by Genesys.

  • 58 B+

    minutes of IP inbound customer traffic delivered by Verizon in 2019.

  • 11 K+

    Genesys customers in more than 100 countries.

  • 1.3 K+

    companies have migrated to Genesys from other providers since 2016.

  • * VCC for Government is a cloud-based solution that allows an agency to scale to meet seasonal needs and the ability to consolidate multiple contact centers (both inter- and intraagency), centrally managed through a single portal. Provisioned on a FedRAMP Authorized environment provides confidence the platform meets government security directives for cloud-based solutions. Visit http://verizonenterprise.com/campaigns/vccforgov for more information.

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