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Webex Contact Center

Connect with your customers using a next-generation cloud contact center built for the future of customer experience.

  • Give your digital-first customers the service experiences they want most.

  • Webex Contact Center brings innovation, flexibility, scalability and the agility of the cloud to your business, so you can give your customers the convenient contact options they crave.

Webex Contact Center is best for:

  • Cloud security

    Enterprises with on-premises contact centers looking to move to a cloud-based solution

  • unified comms

    Organizations looking  to provide omnichannel experiences for their customers

  • Contact Icon

    Organizations that want a unified Webex platform for their contact center interactions, calling and collaboration needs

  • Are you ready for Webex Contact Center from Verizon?

  • Reach out to your Verizon Business Account Manager for more
    information on availability.

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  • woman wearing a phone headset

    What is it?

    Webex Contact Center is a next-generation, enterprise-grade cloud contact center solution. The customizable platform includes omnichannel contact options including chat, text, social, email or call, as well as powerful features to help improve every interaction. It easily integrates with the Webex suite of products—Webex Calling, Messaging and Meeting tools—which can all be managed through a single, unified hub.

  • How does it help you?

    With Webex Contact  Center, your customers can reach your business using their preferred channel of communication. For your agents, an AI-powered desktop provides full visibility into the customer journey and a complete customer history—including previous feedback—to help personalize customer conversations. 

Webex Contact Center Features

  • Routing and queue management

    Manage contact center resources centrally by queuing calls in the cloud network and then intelligently routing callers to the right agent and team across multiple sites.

  • Flow Builder

    Build customer contact flows using a simple drag-and-drop interface.

  • Remote Agent Support

    Enable agents to answer calls and provide high-quality service even when working remotely.

  • Callback (Devolución de llamadas)

    Provide customers with the ability to maintain their position in the queue without having to wait for long hold times.

  • Self-service

    Improve customer experience by providing your customers with intuitive, fast and easy 24/7 self-service with voice and chat virtual agents. 

  • Integrations

    Integrate with leading CRM and business applications to improve agent productivity and CX.

  • Supervisory assistance

    Support your employees to improve CX with call monitoring, call recording, coaching and barge-in features.

  • Reporting and dashboards

    Give agents reports and dashboards with near real-time information on  customer interactions and feedback to help develop proactive responses.

  • Agent desktop

    Provide agents with an experience-focused, extensible agent desktop that is built on a widget-based design to help improve CX.

  • Valuable resources and information

  • Inspired by customers and built for business



    With Webex Contact Center from Verizon you can delight your customers, inspire your team and offer personalization on every channel, nearly anywhere, anytime.

    Read the solution brief

  • Cloud contact center technology: empowering your employees


    Cloud contact center technology offers a set of cloud-based resources that empowers staff to turn their homes into a virtual call center.

    Read the article

  • Contact center infrastructure in the cloud has never been a better option

    The ability to quickly resolve customers' issues is critical to maintaining their loyalty—and the cloud can help.

    Read the article

  • Make every customer interaction a delight.



    Webex Contact Center digital-first tools connect customers to the right agents, transforming the customer experience.

    Read the infographic

  • ¿Por qué Verizon?

  • We’ve built our expanding portfolio of Contact Centers as a Service (CCaaS) offerings on our deep industry experience and strong partnerships with world-class leaders.

  • 25

    years of  partnership with Cisco

  • 30+

    years of contact center experience

  • 78 B+

    minutes of IP inbound customer traffic delivered by Verizon annually

  • 300+

    professional service experts

Related
offerings

  • Webex Suite

    Improve customer experiences with  a single-platform communications and collaboration (UC&C) solution.

  • Webex Calling

    Help your employees be more efficient with seamless collaboration whether they’re onsite or remote.

  • Webex Meetings

    Connect more effectively on a single, unified platform.

Let's get started.