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Genesys: Connect with customers with empathy and deliver amazing experiences.​​ 

Genesys Cloud CX is an innovative, cloud-based contact center platform that integrates with Verizon’s global inbound voice and other services to enable customer interactions.​​ 

Offer your customers greater personalization.​​ 

Our powerful, all-in-one solution helps you better understand customers’ needs and deliver exceptional customer service, all while controlling costs through flexible, scalable options.​​ 

Key partner benefits​​ 

Learn about all the key partner benefits such as simplified implementation thumbnail

Simplified implementation:​​ 

Verizon IP Contact Center (IPCC) connectivity to Genesys Cloud CX in the U.S., along with bring-your-own-carrier connectivity, speeds implementation​​ 

Scalability

Scalability:​​ 

Mature, business-ready application programming interface (API) platform, connected to Verizon’s advanced secure network of services and enabled cloud contact center​​  

Digital transformation

Digital transformation:​​ 

End-to-end solution enabling world-class services and enhanced customer experiences​​ 

Contact Center Network​​ 

To personalize experiences and proactively guide callers to the best channel on first contact, you need technologies that can dynamically integrate information from different sources—and a network that can support those technologies.​​ 

View Contact Center Network Services​​ 

Let customer experience define your brand.​​ 

  • Powerful all-in-one contact center in the cloud​​ 

    Discover how Genesys Cloud CX helps deliver fast results and prepares your business for new opportunities.​​ 


    Explore the facts​​ 

  • AI and machine learning​​ 

    Read the AI & Machine Learning chapter of the 2022 ContactBabel UK Contact Center Decision Maker's Guide.​​ 

    Explore the chapter​​ 

  • Understand contact center analytics​​ 

    Learn how you can improve the overall customer experience of your contact centers through Verizon and Genesys.​​ 

    Read the guide​​ 

Leverage our partnership benefits.​​ 

Omnichannel routing​​ 

Seamlessly connect interactions across any channel, including phone, email, chat or SMS.​​ 

Flexible pay model​​ 

Take advantage of full pricing transparency and options.​​ 

Fast and easy deployment​​ 

Get up and running in hours or weeks—not months—because of easy signup and activation.​​ 

Open platform for fast integrations​​ 

AppFoundry is a marketplace of solutions that offers Genesys customers a curated selection of integrations.​​  

All-in-one solution​​ 

Customers can contact you on any device, via any channel, at any time.​​ 

Agility​​ 

Composable CX platform with hundreds of microservices that provides a powerful, reliable and scalable solution for adapting to change.​​ 

Intuitive user interface​​ 

Ensure your agents have what they need to automate tasks, get insights from customer journeys and gain operational efficiencies.​​ 

Do-it-yourself administration​​ 

Take full control of contact flows, queues, skills and more.​​ 

Personalized self-service​​ 

Blend self-service using state-of-the-art artificial intelligence (AI) and machine learning with elevation when required, giving customers the option to connect with an agent.​​  

Verizon and Genesys​​ 

70 B+​​ 

remarkable customer experiences powered each year by Genesys​​ 

85 B+​​ 

minutes of IP inbound customer traffic delivered by Verizon in 2021​​ 

11 K+​​ 

Genesys customers in more than 100 countries​​ 

1.3 K+​​ 

companies have migrated to Genesys from other providers since 2016​​ 

Cloud solution helps regional bank improve its customer experience.​​ 

See how this bank leveraged Genesys cloud contact center solutions to personalize service experiences, empower customers and secure data.​​  

Read how​​ 
woman on computer phone helping customer

Transform your organization with Genesys Cloud CX.​​ 

Discover how Genesys Cloud CX helps deliver fast results and prepares your business for new opportunities.​​ 

Explore solution​​ 
person on phone in call center

Guide to customer interaction analytics​​ 

Learn how you can improve the overall customer experience of your contact centers through Genesys and Verizon.​​ 

Read the guide​​ 
call center workers help customers

Let's get started.​​