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Contact Center
Managed Services​​ 

Let us manage your contact center solution while you focus
on delivering and meeting customer expectations.​​ 

    • Help strengthen infrastructure stability and security.​​ 

      Contact center outages lead to unhappy customers, which can lead to lost revenue. Our Contact Center Managed Services (CCMS) can help you avoid outages as well as drive better customer experiences.​​ 

    CCMS is best for:​​ 

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      Medium-sized businesses and enterprises seeking expert contact center help to manage incidents 24/7​​ 

       

    • Contact Center Hub icon

       

       

      Contact center teams wanting to keep costs predictable, even when customers’ needs aren’t​​ 

       

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      Contact centers that rely on multiple vendors for operations but could benefit from centralization​​ 

       

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      What is it?​​ 

      We offer fully outsourced operational support in proactively monitoring and managing your contact center infrastructure from either your location or our facilities. We employ a service delivery model that focuses on maintaining critical contact center applications.​​ 

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      How does it help you?​​ 

      Our managed services can help strengthen infrastructure stability and security while also helping you reduce IT staff dedicated to contact center management so you can focus on managing your business. Our service helps keep these costs predictable with low monthly fees. Plus, we help ensure that you have the latest technologies with automatic updates.​​ 

       

    Features of Contact Centered Managed Services​​ 

    • Incident and problem management​​ 

      Our experts can quickly identify faults and isolate the root cause of contact center outages.​​ 

    • Change management​​ 

      You get access to a clear record of all changes requested, approved and implemented by Verizon.​​ 

    • Proactive performance management​​ 

      We can help you identify and address performance issues before they become critical.​​ 

    • Configuration management​​ 

      We help keep applications up and running with provisioning, configuration management, patch management and more.​​ 

    • Performance reporting​​ 

      You get access to near real-time information on incident and change tickets, as well as scheduled customer account reviews.​​ 

    Valuable resources and information​​ 

    • Digital Advisory Services for IP Contact Centers​​ 

      Great experiences are essential to customer attraction and retention. IP-based contact centers can help.​​ 

      Descubre cómo​​ 

    • Contact center workforce management​​ 

      Remote work has become ubiquitous and essential. Discover the best practices for shifting to remote work in your contact center.​​ 

      Read the article​​ 

    • Improving customer experience with a contact center provider​​ 

      The right managed contact center provider can improve many aspects of a contact center, from optimizing workforce operations to integrating customer interactions across channels.​​  

       

      Read the article​​ 

    • ¿Por qué Verizon?​​ 

    25​​ +​​ 

    years of contact center experience​​ 

    400​​ K+​​ 

    security, network and hosting devices under management​​ 

    4000​​ +​​ 

    networks in over 150 countries under management​​ 

    300​​ +​​ 

    professional services experts​​ 

    Let's get started.​​