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2020 podcast series.

Listen to industry experts explore how organizations
can respond to the new digital reality. How we can
secure our future in the Age Of Trust and the impact
of the changing customer experience landscape in
The Future of CX.

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  • The age of trust

    Securing our future

    Verizon and InnovationAus present The Age of Trust podcast series. This series explores how we are securing our future for the Fourth Industrial Revolution. Cybersecurity experts and industry leaders will discuss the impact of remote working, data protection, intangible assets and the mega-trends affecting us in this hyper-connected environment.

  • Episode 1:
    Global Regulatory Issues and Opportunities

    Corrie McLeod from InnovationAus interviews MJ Salier, Sr Managing Associate General Counsel International Regulatory – Product and Process Verizon Business Group, and Michelle Price, CEO of AustCyber, to discuss how Australia deals with changing digital regulations around the world and the shifting trends in technology and business.

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  • Episode 2:
    Protecting the Internet of Things

    As companies come to rely on real-time IoT data, it’s vital to make sure this data is protected. CEO of IoT Alliance Australia, Frank Zeichner, and Verizon Managing Partner Global Solutions, Andy Lamrock, discuss how businesses can secure the Internet of Things.

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  • Episode 3:
    The 5G Boost for Big Industry

    5G promises to exponentially increase connectivity, creating a wealth of opportunities but equally, increased threat of cybercrime and security breaches. Tony Harb, Head of Solution Architects, Verizon talks to Adrian Beer, CEO, METS Ignited about how organisations can develop cyber resilience as 5G enables them to fast track their adoption of technology in light of Covid.

     

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  • Episode 4:
    Securing the Heartbeat of Knowledge – Data

    With Verizon’s Data Breach Investigation Report 2020 revealing almost double the number of breaches compared to the previous year, we look at the findings through an Australian lens. InnovationAus talks with the Australian Federal Police’s Cybercrime Operation Commander, Commander Chris Goldsmid, and Operations Director of Verizon, Prescott Pym.

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  • Episode 5:
    Thriving in a Post Covid-19 World

    Managing Director of EverEdge Global, Michael Masterson, and General Manager of Public Sector, Verizon, Nathan Strong, talk with InnovationAus on the data security issues raised by the appetite for a mass shift of human knowledge workers.  How do you value and protect data, content, intellectual property, confidential information, software and brands? 

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  • Episode 6:
    The Future of Media, 5G and IoT

    Rob Le Busque, Regional VP, APAC, Verizon and Paul Sigaloff, Managing Director, ANZ, Verizon Media, discuss what we can expect from entertainment and information in the future. The events of 2020 may have accelerated a shift in media consumption, but what are the technological drivers of change?

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  • Episode 7:
    Public vs. Private 5G. What do businesses need to know?

    CTO of Nokia, Rob Joyce, CEO of Communications Alliance, John Stanton, and Verizon’s SVP Enterprise Solutions/5G, Toby Eduardo Redshaw discuss the applications 5G will enable and where private 5G deployments will make the most sense for businesses.

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  • Episode 8:
    2020 in our rear-view – 2030 in our sights

    Verizon President of Global Enterprise, Sampath Sowmyanarayan, and Robert Le Busque, Regional Vice President, Asia Pacific, at Verizon Business Group, talk to InnovationAus publisher Corrie McLeod. The candid discussion looks back at the year that was, and forward to find the positives for the immediate future and for the next 10 or so years.

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  • The statements and opinions expressed in this podcast do not reflect the views or opinions of Verizon and its affiliates.

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  • CX of the future

    Reimagined, retooled and redesigned

    In this series of informative podcasts, Steve Nuttall of Fifth Quadrant and Mathew Wells from Verizon discuss the CX of The Future with business leaders. Over five episodes, they explore how to maintain an agile response through the current pandemic and beyond. The series will cover customer experience, culture, employee experience, technology, and what this means for the future of CX.

2020 CX Podcasts

  • Episode 1:
    Rapid response

    In early 2020, companies faced huge challenges as a result of Covid-19. Pivoting to home working, dealing with increased call volumes and more complex queries meant implementing massive changes in technology within weeks. Gordon Littley, Verizon US Domains and CX Practice Lead and Chris Luxford of Aspire Group discuss who managed well, who didn't, and the role played by the vendor and partner ecosystem.

  • Episode 2:
    Culture and Employee Experience

    Cary Cusumano from Verizon US, and Gary McCourt of BGIS explore the importance of employee experience and how companies who were leaders in this area managed the crisis better than most. They discuss what changed for employees and how they coped with the new reality, what employee experience might look like in the future, and the post-Covid prospects for offshoring.

  • Episode 3:
    Customer Experience

    Amelia Diggle of Verizon Connect, and Teresa Clarke Verizon Service Leader ANZ join Steve Nuttall and Mathew Wells to explore what changed for the customer during the Covid-19 crisis. They discuss the channels customers were forced to use, the effect on wait times, and try to answer the question, “Have customers been more tolerant and understanding, or more intolerant of poor service due to the impact of Covid-19?”

  • Episode 4:
    Cloud Platforms

    It’s one thing for companies to rapidly move away from legacy to cloud platforms. But when the pandemic drives everyone to move all the same time, how were cloud providers able to ensure that there was enough capacity to cope? Rod Lester from NICE inContact and JJ Bolton Verizon US discuss how the leading platform vendors dealt with an exponential rise in demand and the support issues this raised.

  • Episode 5:
    What happens next?

    It’s obvious that new ways of working will have an impact on CX in the future. But that’s not all it will affect. What will EX look like in the future? How will the workplace/workspace change? What technologies will be deployed? What channels will become the norm? How will companies manage risk around offshoring? Kris Lane of Air New Zealand and Cary Cusumano of Verizon US join Steve Nuttall and Mathew Wells to try and find answers to all these big questions.

  • The statements and opinions expressed in this podcast do not reflect the views or opinions of Verizon and its affiliates.

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  • Future of Work

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