TechTeam for Internet Support

How do I subscribe to TechTeam for Internet?

To subscribe to TechTeam for Internet, you must have Fios Business Internet or Basic Internet on your account. To learn more about the benefits of TechTeam for Internet, visit TechTeam for Internet or call 1.800.Verizon (1-800-837-4966).

How do I use TechTeam for Internet?

Follow the steps below to get started:

Download the TechTeam application from the Apple or Google Play Store
Enter the phone number associated with your Verizon account to log in
Chat or click-to-call to reach a U.S. based tech expert to get technology help 24/7

You can also reach a Verizon TechTeam for Internet expert by calling 1-800-460-8839 if you are already an existing TechTeam for Internet customer.

How many PCs are covered under my TechTeam for Internet subscription?

There is no limit; however, only the named users on the account may call for technical assistance. The number of named users you can assign will depend on the plan you have purchased. To add or remove named users, call 1.800. Verizon (1-800-837-4966).

Does TechTeam for Internet offer on-site visits to my business?

No, not at this time. All services are provided remotely or by phone. Users on a monthly subscription can download the mobile TechTeam application that allows for live chat with a TechTeam for Internet expert and can allow for remote PC access.

Is there a minimum commitment with a TechTeam for Internet subscription?

TechTeam for Internet is a month-to-month subscription with no commitment period required.

How many times can I call a TechTeam for Internet expert for help?

There is no limit to the number of times you can get help from our TechTeam for Internet experts. Although, who can call in for support is limited to named users.

Is there a penalty for canceling my TechTeam for Internet subscription?

There is no penalty or early termination fee should you cancel the subscription.

How do I pay for TechTeam for Internet?

Your TechTeam for Internet subscription is paid for via your Verizon monthly billing statement.

What hardware and software does TechTeam for Internet cover?

TechTeam for Internet covers a wide variety of hardware and software problems that are not covered by Verizon’s standard technical support. Below is an illustrative list, which is both subject to change and subject to exclusions or qualifications set forth in the terms of service.

Hardware

Computing devices including, but not limited to, laptops, desktops, and tablets
Office equipment including, but not limited to, printers, faxes, peripherals, and AV equipment
IoT Devices including, but not limited to, cameras, thermostats, locks, and lighting
Mobile Devices including, but not limited to, tablets, and smartphones
Network devices including, but not limited to, modems, and wireless routers (excluding Verizon Fios routers and all other Fios equipment)

Software

Productivity software including, but not limited to, Office 365, G-Suite or Google Workspace, and iWork
Collaboration software including, but not limited to, Jive, Workplace, Slack, Atlassian, and Zoom
Operating systems including, but not limited to, Chrome OS, Mac OS, Windows, and iOS
Cloud storage solutions including, but not limited to, Dropbox, OneDrive, and Box
Point of sale solutions including, but not limited to, Clover and Square
Web Services including, but not limited to, Wix, GoDaddy, and AWS
Security solutions including, but not limited to, McAfee, Sophos, and Norton
Other business solutions including, but not limited to, Intuit

What are the hours of operation for TechTeam for Internet?

TechTeam for Internet experts are available and ready to assist you whenever you may need help, 24 hours a day, seven days a week, 365 days a year.

Can I get assistance via e-mail or live online chat?

Assistance via e-mail is not available. You can download the TechTeam app from the Apple or Google Play Store which allows for live chat. You can always call 1-800-460-8839 for assistance as well.

How do I make changes to my TechTeam subscription?

You can make changes to your subscription by calling 1.800 Verizon (1-800-837-4966).