Provide frictionless CX with secure self-service and innovations like speech recognition, artificial intelligence (AI), machine learning and data analytics.
Give employees the tools and data they need to seamlessly connect with customers and help make their jobs easier, more efficient and productive.
Scale quickly and easily to meet evolving customer needs with flexible, cost-effective cloud contact-center solutions.
Protect customer and company data across voice communications with a layered approach to security and the option to get expert consulting to further mitigate risk.
Elevate customer and agent experiences with flexible Verizon cloud contact center solutions. Our contact-center-as-a-service (CCaaS) solutions modernize your contact center to help you meet customer needs more efficiently. Quick, reliable network connections can help you scale quickly while controlling costs, and automatic updates enable continuous innovation.
Backed by nearly 30 years of consulting leadership and expertise, Verizon CX Consulting services offers contact-center implementation services and a set of advisory engagements designed to help you make strategic decisions about contact center technologies and processes to deliver better experiences, drive results and mitigate security risks.
Organizations might think they are doing a good job, but many customers are frustrated by outdated systems and processes that don’t match up to the best-in-class experiences. Learn why customer loyalty depends on a seamless journey, every time.
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Explore new research from Longitude about striking the right balance between human interaction and AI for customer experiences.
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Personalized and proactive CX that’s driven by artificial intelligence (AI) in contact centers to offer competitive differentiation.
Mar 29, 2024