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Contact Center & CX Solutions
White Paper
Wireless Business Internet: Support legacy/TDM services without copper
Across the country, CSPs, both national and regional, are decommissioning copper. There are several reasons for this. TDM services are expensive to maintain and the plant is at the end of its useful life. Copper is incapable of supporting the high bandwidth services required by new applications and architectures. Learn about the transition from time division multiplexing (TDM) telecom services to wireless business internet and mitigation strategies for agencies.
Infographic
Accelerating the journey to proactive AI customer experiences
A recent Verizon-commissioned white paper explores how business leaders are addressingtheir customer experience (CX) challenges. We present a selection of those findings here.
Executive Brief
How personalized, proactive customer service creates next-generation customer experiences
A proactive CX approach, infused with artificial intelligence (AI) and using cloud computing and sophisticated business analytics to enable delivery of personalized, consistent experiences across channels and platforms.
Solutions Brief
Provide better customer experience with a modern cloud contact center
Our cloud contact-center software solution offers intelligent self-service options, and enables your customers to contact you when and how they want on their channel of choice.
Solutions Brief
Google Cloud Contact Center AI
Google CCAI helps you leverage AI to scale your contact center interactions while maintaining a high level of customer satisfaction. Verizon can integrate Google CCAI with most contact center platforms.
Solutions Brief
Verizon Software and Subscription Services Solutions brief
Transformational technologies available for your network.
Solutions Brief
AI-driven customer experience solution brief
Realize your vision for AI-driven customer support with Verizon Consulting Services.
Solutions Brief
Customer Journey Analytics Consulting Solution brief
Improve CX and your bottom line with Customer Journey Analytics Consulting service from Verizon.
Solutions Brief
CX Platform Capabilities and Matrix Solution brief
Modernizing the contact center infrastructure and tools can be one of the most important strategic investments an organization makes to meet its customers at the right time, and using their preferred method of interaction.