Challenge
This state needed to complete the digital transformation of its network, even amid COVID-19 stay-at-home mandates.
This required:
- Upgrading a dated legacy network to a secure, world-class digital communications network
- Agile services and transparency into project status and cost
- New capabilities and upgrades for end-of-life equipment
- Streamlined implementation processes to improve employee productivity
Solution
Managed WAN and LAN
With “feet on the street” technical dispatch, Verizon engineers quickly arrive on-site to manage agency locations and infrastructure
Professional Services
A strategic partner in designing, staging, implementing, engineering and building the state’s network
Customer premises equipment
Updated routers, modems and network equipment from
Verizon
Network security
Cybersecurity for the state with Secure Cloud Interconnect and Secure Gateway
Unified Communications and Collaboration as a Service (UCCaaS)
Advanced communication and collaboration tools, including VCE, integrated voice, instant messaging, video conferencing, Webex and Jabber
Outcome
- A workforce that’s positioned to transition to work-from-home
- Rapid network migration with Verizon’s knowledge of the state’s infrastructure
- Improved employee communications with advanced collaboration tools
- Gained cost and budget predictability with a pay-for-use model
- A maintained statewide infrastructure that enables agencies to scale and adopt new technologies when needed
“The ongoing investments made in the state’s infrastructure were not just to meet the current needs of our citizens and employees, but to make this state ready for the future. While we could never have anticipated what 2020 would bring, we know that thinking ahead helped us quickly transition to a remote workforce–and that ultimately helped us better serve our citizens.”
–Chief Information Officer
How we built the solution.