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References
Anita Lettink, LinkedIn Pulse. https://www.linkedin.com/pulse/millennials-75-workforce-2025-ever-anita-lettink and the US Bureau of Labor Statistics https://www.bls.gov/cps/.
Frost & Sullivan's Transformative Mega Trends in the United States through 2030, April 2021.
Delloitte Global Millennial Survey. (https://www2.deloitte.com/content/dam/Deloitte/global/Documents/2021-deloitte-global-millennial-survey-decade-review.pdf).
The 2020 US Census.
US Census Department, Educational Attainment in the United States. March 2020.
Frost & Sullivan’s Communication and Collaboration Investment Priorities Global Report, February 2021.
Frost & Sullivan’s Global customer perspectives on contact center trends by country. October, 2021.
Anita Lettink, LinkedIn Pulse https://www.linkedin.com/pulse/millennials-75-workforce-2025-ever-anita-lettink and the US Bureau of Labor Statistics https://www.bls.gov/cps/.
Frost & Sullivan, Communications and Collaboration Investment Priorities. February 2021.
Frost & Sullivan, Global Customer Perspectives on Contact Center Trends by Country. October 2021.
Frost & Sullivan. COVID-19 Pandemic Ignites Enthusiasm for Virtual Care, February 2021.
Chase Bank. Ibid.
Pedro Amorim and Nicole DeHoratius, MIT Sloan Management Review, August 2021.
Frost & Sullivan. Customer Perspectives on Contact Center Trends Amidst the COVID-19 Pandemic, September 2021.
Declan Harty, Pandemic retail trading boom remakes brokerage landscape, S&P Global, April 2021.