What's New

Name Changes: Certain pricing plan, service, feature and promotion name changes periodically occur. For a list of these changes, please click here: Name Changes

In addition to the introduction of new or revised SCA Option summaries and other summaries of individually negotiated customer contracts taking place during this month, the following briefly describes changes that are being made to the Service Publication and Price Guide.

As part of an internal restructuring, MCI Communications Services, Inc. (MCICS) and Verizon Business Network Services Inc. (VBNS) converted to limited liability companies under Delaware state law on June 30, 2020.  This conversion did not result in any changes to the regulated services or operations of MCICS or VBNS, nor to any of their assets, rights, or obligations.  MCICS and VBNS continue to be indirect, wholly-owned subsidiaries of Verizon Communications Inc. Their names changed to MCI Communications Services LLC and Verizon Business Network Services LLC.

BlueJeans Telehealth. Modification. Please see the following hyperlink:

• BlueJeans Telehealth

End User Experience Monitoring. Introduction of a new service. Please see the following hyperlink:

• End User Experience Monitoring
• End User Experience Monitoring – Service Level Agreement

Ethernet Dedicated E-Line – Service Level Agreement. Modification. Please see the following hyperlink:

• Ethernet Dedicated E-Line – Service Level Agreement

Ethernet Switched E-LAN – Service Level Agreement. Modification. Please see the following hyperlink:

• Ethernet Switched E-LAN – Service Level Agreement

Ethernet Switched E-Line – Service Level Agreement. Modification. Please see the following hyperlink:

• Ethernet Switched E-Line – Service Level Agreement

IP Contact Center. Modification. Please see the following hyperlink:

• Private IP – Service Level Agreement

Unified Customer Experience. Modification. Please see the following hyperlink:

• Unified Customer Experience

Ethernet Access. Adjustment and modification of Type 4 Standard (CLEC Native Ethernet Tier 13), Type 4 (CLEC Native Ethernet Tiers 7, 8, 23, 24, 29, 35, 36, 57, 58, 60, 61, 62, 63, 64, 65, 66, 67, 103, 106, 113, 139, 140, 141, 142, 143, 144),  Type 4 (Building 21), monthly recurring charges and non-recurring charges that apply based on the circuit quote date. Please see the following hyperlink:

• Rates and Charges for Ethernet Access

Ethernet Access. Introduction of Type 4 (CLEC Native Ethernet Tiers 163). Please see the following hyperlink:

• Rates and Charges for Ethernet Access

Professional Services. Introduction of new Statement of Works. Please see the following hyperlinks:

• Network Assessment UC Reliability SOW
• Remote Enhanced UC Training SOW
• Remote UC Implementation Add-On Services SOW
• Remote UC Implementation and On-Site Services SOW
• Remote UC Implementation SOW

Software and Subscription Services. Modification. Please see the following hyperlink:

• Software and Subscription Services