Metro Private Line SLA Summary Page

METRO PRIVATE LINE SERVICE LEVEL AGREEMENT SUMMARY PAGE

Version 2011-1

DISCLAIMER. The following summary of the Metro Private Line Access Service Level Agreements is provided for illustrative purposes only. The Metro Private Line Access Service Level Agreements applicable to Customer are located at the hyperlink specified in Section 2 below.

1. Service Level Agreement Summary Page. The following is a high level Summary of the Service Level Agreements (SLA) for Metro Private Line (MPL) Digital, MPL SONET, and MPL Optical Wave Services in the United States.

2. Terms and Conditions. For full service level agreements, please see the table of contents at the following hyperlink: Service Level Agreements

3. S ervice Level Standard Performance Measures. The MPL SLA standards for services ordered with a term commitment of at least one year are:

MPL Service	Bandwidths	SLA Parameter	Network Type	Threshold
MPL Digital	DS0, DS1, DS3	Mean Time To Repair (MTTR)	1, 4a	2 hours
		Mean Time To Repair (MTTR)	2, 3, 4b, 4c	4 hours
		Service Availability	1, 4a	100%
		Service Availability	2, 3, 4b, 4c	99.8%
		Instalación del servicio	1, 4a	DS0/DS1 = 14 Business Days DS3 = 20 Business Days
*MPL Optical SONET	OC3, OC12, OC48, OC192	Mean Time To Repair (MTTR)	1 (DMS Only)	2 hours
			1, 4a	2 hours
			2, 3, 4b, 4c	4 hours
		Service Availability	1 (DMS Only)	100%
			1, 4a	100%
			2, 3, 4b, 4c	99.8%
		Instalación del servicio	1, 4a	The longer of (i) the period specified for installation in the Customer order or, (ii) 30 days, excluding weekends and Company holidays.
*MPL Optical Wave	1 Gbps, 2 Gbps, 2.5 Gbps, 4 Gbps, 10 Gbps, 40 Gbps	Mean Time To Repair (MTTR)	1 or 4a Protected or Unprotected	4 hours
		Service Availability	1or 4a Protected	99.99%
		Service Availability	1 or 4a Unprotected	99.5%

*Except as noted by Type 1 (DMS Only) this SLA does not apply to any dedicated base or dedicated multi-point services (DMS), or any MPL Optical Wave services made available on an individual case basis. SLAs for dedicated base, dedicated multi-point services, and MPL Optical Wave services may be offered on an individual case basis.

4. MPL Network Types. The MPL SLA covers the following MPL Network types:

· Type 1: Both customer designated locations are located outside Verizon Telecom franchise areas and, connections at each end of a circuit are at locations provided via Verizon Business (MCI Legacy Company) facilities. .

· Type 2: Both customer designated locations are located outside Verizon Telecom franchise areas and, one connection on a circuit is at a location provided via Verizon Business facilities, and the other connection of that circuit is not at a location provided via Verizon Business facilities (i.e., Off-net). Off-net locations are connected to Verizon Businesss MPL network by a Verizon Business managed connection with an ILEC through an ILEC Central Office.

· Type 3: Both customer designated locations are located outside Verizon Telecom franchise areas and, both customer designated locations are served by Verizon Business managed connections with the ILEC(s) though the ILEC(s) Central Offices. A portion of the inter-office network circuit is provisioned on the Verizon Businesss MPL network.

· Type 4a: Both customer sites are located within Verizon Telecom franchise areas and, connections at each end of a circuit are at locations formerly provided via Verizon Business facilities and are now provided via either Verizon Business facilities, Verizon Telecom Company or Verizon Telecom Company-affiliate facilities, and the circuit itself is provided by one or more of the following: Verizon Business facilities, Verizon Telecom Company or Verizon Telecom Company-affiliate facilities. .

· Type 4b: Both customer sites are located within Verizon Telecom franchise areas and, one connection on a circuit is at a location formerly provided via Verizon Business facilities and that connection is now provided via Verizon Business facilities, Verizon Telecom Company or Verizon Telecom Company-affiliate and, the other connection of that circuit is not at a location formerly provided via Verizon Business facilities and that connection is also provided via Verizon Telecom Company or Verizon Telecom Company-affiliate facilities. The circuit itself is provided by one or more of the following: Verizon Business facilities or Verizon Telecom Company or Verizon Telecom Company-affiliate facilities.

· Type 4c: Both customer sites are located within Verizon Telecom franchise areas and, the connections at each end of a circuit are at locations not formerly provided via Verizon Business facilities and are provided via Verizon Telecom Company or Verizon Telecom Company-affiliate facilities and, the circuit itself is provided by one or more of the following: Verizon Business facilities, Verizon Telecom Company or Verizon Telecom Company-affiliate facilities. Type 4c is only available for Corridor circuits.

5. Definition of Terms:

Mean Time to Repair (MTTR): is the period of time commencing with the date and time the Customer first informs the Company of a circuit Service Outage (i.e. opens a "Trouble Ticket") and ending on the date and time that service on that circuit is restored.
Service Availability : Service Availability is the total number of minutes in a monthly billing period during which service on that circuit is available for use by the Customer, divided by the total number of minutes in that monthly billing period. For the purposes of this SLA, Service Availability will be calculated by taking into account the time between the initiation of a Trouble Ticket for a Service Outage and reductions in time for factors or conditions that are not the Company's service responsibility.

Service Installation: The Company guarantees installation of qualifying service within a Service Installation Period which does not exceed the longer of (i) the period specified for installation in the Customer order or (ii) the above listed number of days, excluding weekends and Company holidays, based on circuit type. If, at any time during the Service Installation Period, the Company ascertains that it lacks the facilities necessary to install service and so notifies the Customer, the Company will be relieved of any obligation to issue any SLA credits to the Customer with regard to the affected service.