Verizon Enterprise Center Features

(formerly Verizon Business Customer Center Features)

 

Verizon Enterprise Center Features:  Verizon Enterprise Center (VEC) (for previous name changes, please see Name Changes) is a suite of web-based applications that provides Customer access to a virtual communications center.  

 

1.         Event Monitor:  Event Monitor is an alarm and reporting tool.  The following monthly recurring charges apply per Authorized User (User) ID for the first five Users per billing identifier based on Package type.

 

Package Type

Monthly Recurring Charge

Per User ID

Frame Relay Basic Package

$  100

Frame Relay Premium Package

125

ATM Premium Package

125

FRASI Premium Package

125

Private IP Premium Package

125

Private IP Layer 2 VPN Premium Package

125

Virtual Private LAN Service

125

Voice Package

100

 

2.         Usage Tracking and Analysis:  Usage Tracking and Analysis (formerly MCI Perspective Plus) This feature provides monthly customized call traffic data allowing Customer to view its call traffic information, monitor usage, analyze traffic, summarize calls, and create customized call reports.  A monthly recurring charge of $100 applies.

 

3.         Network Manager (NM):  Available to Customers on the Company networks referred to internally as “Option 2” and “Option 3,” Network Manager is a Web-based VEC application that gives Option 2 and Option 3 Customers a view of their toll-free network routing data as well as the capability to make quick changes to routing plans.  Customers can examine current routing plans and customize their features on a near real-time basis. Thus, Customers can manage their toll-free network configurations by routing inbound trafic, enabling a quick response to disasters and changing business needs.  Network Manager also enables Customers to proactively build alternate plans and activate them in emergencies.  Customers who subscribe to Network Manager will not incur feature‑related change or cancellation charges.  A monthly recurring charge of $350 per User ID applies for the first five Users per billing identifier, not to exceed $1,750 per billing identifier per month.

 

4.         Toll Free Network Manager – Option 1 (TFNM Option 1):  Available only to Customers on the Company network referred to internally as “Option 1,” TFNM Option 1 is a Web-based VEC application that gives Option 1 Customers a view of their toll-free network routing data as well as the capability to make quick changes to routing plans.  Customers can examine current routing plans and customize their features on a near real-time basis.  Thus, Customers can manage their toll-free network configurations by routing inbound traffic, enabling a quick response to disasters and changing business needs.  TFNM Option 1 also enables Customers to proactively build alternate plans and activate them in emergencies.  Customers who subscribe to TFNM Option 1 will not incur feature‑related change or cancellation charges.  A monthly recurring charge of $250 per User ID applies for the first five Users per billing identifier not to exceed $1,250 per billing identifier per month.

 

 

5.         Outbound Network Manager (ONM):  Available to Customers on Company networks referred to internally as “Option 2”, “Option 3”, Vnet,” “networkMCI One,” and “MCI Vision,” ONM allows Customers to examine their configuration data and customize features on a near real-time basis.  ONM provides Customer the ability to view information about the current features selected for their network; schedule and implement changes to their database network (including, for example, canceling a lost or stolen calling card or addressing sudden changes in employee status); and add and maintain Users.  A monthly recurring charge of $350 per User ID applies for the first five Users per billing identifier, not to exceed $1,750 per billing identifier per month.

 

6.         Traffic Monitor:  Traffic Monitor provides summary and call detail information on inbound numbers within one to thirty minutes (near real-time) after a call has completed.  Traffic Monitor is designed as an early warning system to help pinpoint critical information in order to make quick decisions to support Company’s Long Distance Voice Services inbound service.  A monthly recurring charge of $350 per User ID applies for the first five Users per billing identifier, not to exceed $1,750 per billing identifier per month.

 

7.         Traffic Reporting:  Traffic Reporting offers a comprehensive suite of inbound summary and inbound and outbound call detail reports.  A monthly recurring charge of $175 per User ID applies for the first five Users per billing identifier, not to exceed $875 per billing identifier per month.

 

8.         Traffic Reporting – Option 1:  Available only to Customers on the Company network referred to internally as “Option 1,” Traffic Reporting Option 1 offers Customers access to a suite of inbound summary and inbound call detail reports.  A monthly recurring charge of $150 per User ID applies for the first five Users per billing identifier, not to exceed $750 per billing identifier per month.