Verizon Business Services Billing Guarantee

 

Offer:   Subject to the Conditions below, a Customer signing a new Verizon Business service agreement (“Agreement”) including an Eligible Service (defined below) will be eligible to receive a credit if, with respect to an Eligible Service, Company fails to do either of the following:

 

(i)         Respond to a Customer billing inquiry by sending Customer a Resolution Letter (defined below) addressing that inquiry within 45 days of the date Customer submits a Billing Inquiry Form (defined below); and/or,

 

(ii)        Provide Customer with an invoice that reflects the result of that resolution within the first two invoices following the date of the Resolution Letter:

 

The amount of the credit that a Customer can receive is indicated in the table below, based on the Annual Volume Commitment in Customer’s Agreement.

 

Annual Volume Commitment                         Crédito

 

Less than $60,000                                        $   500

$60,000 - $300,000                                         1,250

$300,001 - $600,000                                       2,500

Greater than $600,000                                    5,000

 

Definitions:  For purposes of this promotional offering only, the following definitions apply:

 

Billing Accuracy Response:  Company’s written confirmation to Customer of receipt of a Billing Inquiry Form.

 

Billing Issue:  An invoiced charge for MCI Legacy Company-provided service which Customer alleges to differ from the rate specified in Customer’s written agreement for that service and which is not in the Customer’s favor.

 

Eligible Service: Audio Conferencing, Frame Relay Services, Long Distance Voice Services - CLEC, U.S. Private Line Services, Global Data Link, Metro Private Line Access Service, Customer Premises Equipment (CPE), Data Center Colocation, Internet Dedicated Services, Enterprise Mobility Dial Access, Internet ISDN, Enterprise Mobility Dial Access -  Solo, Internet DSL and Cable Services, IP VPN Broadband Services, IP VPN Dedicated , IP VPN Remote Access – IPSEC, Secure Gateway – Mobile User, Voice over IP, Private IP Service y the following MCI Legacy Company-provided services: ATM  service, ATM to IP service, Enterprise Firewall Check Point VPN-1 Gateway Internet, Enterprise Firewall Check Point-1 Internet, exchange service, Frame Relay to IP service, Managed Enterprise Firewall, Managed WAN Services, Shared Managed Hosting – Solaris, Shared Managed Hosting – Windows, Voice-mail, Internet Multicast,  Broadband Satellite, Strong Authentication and Web Center.

 

Resolution Letter:  Company’s written notice to Customer in response to a Billing Inquiry Form submission which specifies Company’s determination, in the Company’s sole discretion, of the rate set forth in Customer’s written agreement for the charge which is the basis of Customer’s billing Issue

 

Eligibility: 

 

Customer must sign the Agreement including this promotion, and submit it to Company, by April 30, 2011;

 

Customer must successfully submit a completed Billing Inquiry Form, using the online process established by Company for this purpose (https://customercenter.verizon.com/billingguarantee), within 60 days of the date of the affected invoice, concerning invoiced charges that differ adversely from the charges due under Customer’s Agreement and applicable tariffs;

 

eligible services must be provided and located entirely in the U.S. Mainland.

 

In order for a Billing Issue to be eligible:

 

Customer must notify the Company of the Billing Issue via a completed Billing Inquiry Form, which is found at a Company-designated Internet site, and which must be received by the Company within 60 days of the date of the invoice on which the Billing Issue appears;

 

the rate or charge which is the basis of a Billing Issue must be a charge for an Eligible Service;  and,

 

the rate or charge which is the basis of a Billing Issue may not be, in the Company’s sole determination:

 

the subject of another Customer Billing Inquiry Form;

 

a pass-through charge or a charge imposed by a third party charges, tax, or Governmental charge or surcharge or the subject of a claim of fraud; and/or

 

one for which Customer has received an alternative credit or other credit to resolve the Billing Issue.

 

The Billing Inquiry Form must specify a single Billing Issue and:

 

the Customer’s Company account number;

the date of the invoice containing the Billing Issue;

the service type of the Billing Issue; and,

a description of the Billing Issue.

 

Customer must supply to Company any additional information requested by Company within three business days of the request.

 

Other Requirements:

 

Customer may not receive more than one credit for any and all invoices dated in the same month, regardless of the number of its agreements, services, or billing inquiries.  If a similar issue arises in a subsequent month, Customer may submit a new Billing Inquiry Form for that subsequent month (subject to the one-credit-per-month limitation stated in the preceding sentence). 

 

Company will determine whether any credit is due, the credit amount, and the account level at which the credit will be applied, in its sole discretion.

 

If the Agreement’s Initial Term expires, or if Customer terminates the Agreement or the service to which the Billing Inquiry Form relates prior to the month the credit is to be applied, Customer will not be eligible for the credit and any unused credit amount at the time of termination of service will be forfeited by the Customer.

 

The credit may only be applied against invoices for services provided, under this Agreement, by MCI Legacy Company.

 

Customer may not receive any discounts based on term and volume commitments, excluding affinity program discounts, or the benefits of a Special Customer Arrangement (SCA) or Product Package, other than Product Packages Guide Types 13, 14, 15, 16, 18, 19, 20, 21, 22 and 23 on Eligible Service.