Proactive Notification

 

I.          Description of Feature

 

1.         Availability and Scope:  Verizon offers Proactive Notification as a supplemental value-added feature to the services listed below. (The terms for Proactive Notification, as described here, do not apply to a different, now grandfathered offering known as Enhanced Proactive Notification, which was documented in a Service Level Agreement incorporated into a covered customer’s service agreement.). 

 

·        Verizon-provided ATM – U.S. and international

 

·        Frame Relay Services – U.S. and international

 

·        Private IP Service – U.S. and international

 

·        Verizon-provided VBNS+ – U.S. and international

 

·        Private Line – (in certain locations) U.S. DS1 circuits and International DS1 circuits originating/terminating in the U.S. which are provisioned thru a Wide Band DXC

 

·        Internet DSL (where the circuit is directly connected to one of the preceding networks)

 

            Proactive Notification is provided to Customers enrolled in that feature, where available, at no additional charge to Customer. The description below of the service purports only to state how the program is intended to operate.

 

2.         Operation: The Proactive Notification feature monitors certain Verizon networks for service disruptions, informs Customer of circuit outages and performs troubleshooting functions as further described below. Verizon monitors the covered network for SNMP traps signaling that service to a circuit is disrupted. Alarms are generated when service on a circuit is disrupted for 45 seconds as identified by a port alarm. 

 

            If the circuit outage lasts for 10 consecutive minutes Verizon will open a “Trouble Ticket” for the incident and perform an intrusive troubleshooting test to isolate and attempt to restore the circuit to service. The test should indicate whether the problem resides on Verizon’s network or elsewhere, such as the access loop or Customer’s premises.  If the circuit outage results from a covered Verizon network condition, Verizon will undertake to restore the service.  Verizon will automatically send the results of the test to Customer via the e-mail address Customer has provided for such purpose.  If the cause of the outage appears to be outside Verizon’s networks, Verizon will send an e-mail to Customer at the Customer-provided address to inform Customer and to suggest that Customer undertake to test its own network equipment to locate and repair the problem.

 

            If the circuit outage lasts less than 10 minutes, no notification will be provided to Customer.  

 

            If Verizon detects  three circuit outages (each lasting at least 45 seconds but less than 10 minutes) occurring three times within an hour, or occurring 10 times within 24 hours, Verizon will notify Customer of this condition via e-mail and request permission for Verizon to perform intrusive testing on the circuit during a time period identified by Customer. 

 

II.         Terms and Conditions

 

1.         Enrollment:  To receive Proactive Notification, Customer must enroll by contacting a Verizon representative.  Customer will provide an e-mail address to which Verizon should send e-mail notifications.  By enrolling in this feature, Customer agrees to allow Verizon to intrusively test any circuits as described above.  Customer may sign up to view Trouble Tickets opened through this feature affecting Customer’s service via the Verizon’s “On-line Ticket Management” system, accessed from the Verizon Business Customer Center at https://enterprisecenter.verizon.com.

 

2.         Offering of Proactive Notification:  Verizon may modify, or discontinue the Proactive Notification feature in whole or in part at any time, with 30 days notice.

 

3.         Disclaimer of Representations and Warranties:  Without limiting any other disclaimers contained in the Customer’s service agreement with Verizon (Agreement), Proactive Notification is offered "as is", without representations or warranties of any kind, including warranties of the adequacy, accuracy or usefulness of the notification, testing, Customer e-mail notifications or any other components of this feature.

 

4.         Limitation of Liability:  Without limiting any other limitations contained in the Agreement, Verizon is not liable for any loss (of data or otherwise) resulting from (i) delays, (ii) non-deliveries, (iii) misdeliveries, (iv) service interruptions or (v) other delivery errors.