Verizon Business Services Install Guarantee
Subject to the Conditions below, a Customer signing a new Verizon Business service agreement (Agreement) is eligible to receive a credit if Verizon fails to install an eligible service ordered under the Agreement so that it is available for Customer use on or before the date Verizon has told Customer it will be installed and available for Customer use (Late Installation).
The credit amount will equal the amount paid by Customer for the installation of the service subject to the Late Installation, and will be applied against charges for Verizon interstate service (excluding third-party charges, pass-through charges and expedite charges).
Conditions of Eligibility
1. Promotion must be included in the signed Agreement and submitted by January 31, 2022.
2. This promotion is applicable only with respect to eligible services provided and located entirely within the 48 contiguous states. Alaska , Hawaii, Puerto Rico, and any foreign countries are not eligible.
3. Only services provided under this Agreement by one of the following are eligible for this promotion: MCI Communications Services, Inc. d/b/a Verizon Business Services; MCImetro Access Transmission Services, LLC d/b/a Verizon Access Transmission Services.; MCImetro Access Transmission Services of Virginia, Inc. d/b/a Verizon Access Transmission Services of Virginia; or MCImetro Access Transmission Services of Massachusetts, Inc. d/b/a Verizon Access Transmission Services of Massachusetts (collectively, the former MCI carriers).
4. To receive a credit under this promotion, Customer must successfully submit a completed Installation Commitment Submission Form, using the online process established by Verizon for this purpose (https://customercenter.verizon.com/installguarantee), within 30 days of the date Verizon has told the Customer the service will be installed and available for Customer use.
Other Conditions
1. The credit amount is based on Verizon installation charges only. Vendor, LEC or other third-party installation charges are not included in the credit amount.
2. Customer is not eligible to receive credit if the Late Installation results from a Customer change to an order or any other Customer act or omission.
3. Services benefiting from this promotion may not receive the benefit of certain other promotions, discounts or other benefits, as specified in the Guide provisions relating to this promotion.
4. The credit may only be applied against invoices for services, provided under this Agreement by the former MCI carriers.
5. Additional conditions may be set out in the Guide.