Local Services:

Section I.6.1 - Local Directory Assistance

 

A Customer may obtain Local Directory Assistance in determining telephone numbers within its local calling area by calling the Directory Assistance operator.

 

6.1.1    Each call to Directory Assistance will be charged as specified in the Local Rates and Charges section of the intrastate portion of the Guide.

 

6.1.2    The Customer may request a maximum of two telephone numbers per call to Local Directory Assistance service, unless state law requires otherwise.

 

6.1.3    A credit will be given for calls to Local Directory Assistance as described below. To obtain such a credit, the Customer must notify its Customer Service representative.

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A.         The customer experiences poor transmission or is cut-off during the call; or

 

                        B.         The Customer is given an incorrect telephone number.