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Program Management Office
The Customer Care Help Desk is the primary point-of-contact to support all EIS customer service requirements. This office is staffed to support all service and technical issues and can assist with questions about any of the following areas:
Program Compliance Office
Tom Colatosti, Program Manager
703-694-4976
thomas.colatosti@verizon.com
Sam Glier, Deputy Program Manager
703-694-4704
samuel.glier@verizon.com
Jon van den Berg, Billing and Transition Manager
703-694-5150
jonathan.vandenberg@verizon.com
Karen Johnson, Customer Service and Training Manager
703-694-4562
karen.johnson@verizon.com
Contract Management
Sherelle Watkins, Senior Contract Manager
301-288-9588
sherelle.l.watkins@verizon.com
Customer Program Management
Matthew Nalesnik, Director Service Delivery
919-378-3865
matthew.nalesnik@verizon.com
Carole Byers, Director Service Delivery
703-694-4524
carole.byers@verizon.com
Network & Technology Management
Lamont Copeland, Managing Director, Solutions Architect
703-694-4238
lamont.copeland@verizon.com
Public Sector Sales
David Rouse, Director - Defense & National Security
571-266-2410
david.rouse@verizon.com
Michael Adams, Executive Director - Civilian Agencies
301-288-9446
michael.w.adams@verizon.com
Security & Operations
Laura Rawlings, Chief Security Officer
571-926-6201
laura.rawlings@verizon.com
Kevin Wilson, Associate Director - Network Assurance
919-377-3895
kevin.l.wilson@verizon.com
Conferencing Customer Relations
1-800-475-0600