Complete Client's Guide (2 MB)
Updated February 2024
1.0 Introduction
1.1 Purpose of the Client’s Guide
1.2 WITS 3 Contract Overview
1.3 WITS 3 Agencies
1.4 Designated Agency Representative Administrators (DARAs) and Designated Agency Representatives (DARs)
1.5 Order Enterers
1.6 Billing Account Code (BAC)
1.7 Mandated Taxes, Surcharges, and Fees
1.8 Customer Feedback
1.0 Introduction
Updated January 2022
2.0 Points of Contact
2.1 Verizon Customer Service Center (VCSC)
2.2 Verizon WITS 3 Team
2.0 Points of Contact
Updated February 2024
3.0 Operational Support Systems
3.1 Verizon WITS 3 Support Systems
3.2 Service Ordering and Management
3.3 Service@once Training
3.4 Service Ordering Process
3.5 Billing System and Invoices
3.6 Billing Process
3.7 Service Delivery
3.8 Trouble Reporting and Maintenance Requests
3.9 Trouble Resolution Intervals
3.0 Operational Support Systems
Updated January 2022
4.0 Verizon WITS 3 Products and Services
4.1 Cloud Services
4.2 Voice Services
4.3 Circuit Switched Data Service
4.4 Teleconferencing Service
4.5 Frame Relay Service
4.6 Asynchronous Transfer Mode Service
4.7 Dark Fiber Service
4.8 Internet Access Service
4.9 Gigabit Ethernet Service
4.10 Inside Wiring
4.11 Training
4.12 NS/EP
4.13 Technical Support and Professional Services
4.14 Other Direct Costs
4.0 Verizon WITS 3 Products and Services
Updated January 2022
5.0 Verizon WITS 3 Dialing Instructions
5.1 Civilian Network
5.2 Department of Defense Network
5.3 Hosted IP Centrex Dialing Plan and Feature Access Codes
5.4 Security Procedures For Malicious/Threatening Calls
5.0 Verizon WITS 3 Dialing Instructions
Updated January 2022
6.0 WITS 3 Glossary
6.1 Definition of Terms
6.2 Acronyms
List of Figures
Figure 3.7.2-2: WITS 3 Trouble Reporting Escalation Guidelines
List of Tables
Table 3.7-1: Service Delivery Point Options
Table 3.7.1-2: Service Intervals by Access Type
Table 3.7.1-3: Service Intervals for Adds/Moves/Change
Table 3.9-1: Service Restoration Intervals
Table 3.9.2-1: Escalation Contacts
Table 4.1.1-1: Dynamic Site Solutions for Verizon WITS 3
Table 5.1.1-1: Civilian Network Dialing Plan
Table 5.1.2-1: Civilian Feature Access Codes
Table 5.2.1-1: Department of Defense Network Dialing Plan
Table 5.2.1-1: Department of Defense Feature Access Codes
Table 5.3-1 Hosted IP Centrex Feature Codes
Attachments
Attachment A - Service Provisions for Optical Transmission Services
Attachment B - Service Conditions Applicable to E911 Solutions
6.0 WITS 3 Glossary
Updated January 2022