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Resumen
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Verizon has invested in an ITIL based Program Management Office (PMO) dedicated to support all ITT72 Eligible Entities, as well as, providing enhanced support for our critical Public Safety Customers.
View key information about the Commonwealth of Massachusetts ITT72 Contract No. 555593 along with specific reference materials and documents.
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NOTE: Service Catalog is being updated for new contract
Centrex
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Centrex, a former Verizon ESG product, is a fully managed, network-hosted phone service that replicates most of the functionalities of an on-site PBX system. With Centrex, Verizon has mastered the most utilized, day-to-day voice features that customers actually use on a regular basis. Centrex technology is kept current, as the offering is a dedicated part of the CO switch. The CO switch is updated regularly as an on-going natural evolution of Verizon’s network. Through this upgrade process, the value proposition of no-risk innovation to the customer is kept constant. Technology risk is removed from the customer, as there is no technology management, assessment, reviews, or investments required by customers.
Centrex is a network-hosted voice solution that allows customers to broaden their internal communications access and distribution. Products highlights
- Reliability consistent with a service provider network, engineered to support 99.999 percent availability. This is considered a benchmark in the industry.
- Serves 7,300+ customers that have installed over 6.7+ million lines of this proven technology that has been field tested for the past 30 years.
- Monitored 24x7 from the Central Office and it is fully redundant.
- Customer does not have the high cost of implementing a communications solution.
- Customers will be partnering with a company that is one of the largest providers of wire-line and wireless communications in the United States.
- Centrex is served by the CO that always has two sources of back-up power (diesel and battery) for unmatched reliability.
- Centrex works seamlessly with optional features like Custom Redirect which provide access to important incoming calls in the event of a disaster, or Voice Messaging whether the system is network-based or customer-owned.
With Centrex, customers have the assurance that features are proven to work, simple to use, and highly functional, and able to concentrate on their main line of business while in reality outsourcing telecommunications to Verizon.
Refer to Cost Table 1.4 for additional details along with rates and charges.
Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to expand our service availability around the world. Please consult your Verizon Business representative for service availability. Contact us
Custom Redirect
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Verizon's Custom Redirect Service (CRS) is a comprehensive call routing service that helps customers effectively manage call center resources, improve customer service, and simplify continuity planning. CRS uses the Advanced Intelligent Network (AIN) to redirect incoming voice calls to a telephone number selected by the administrator. Customers can establish up to nine sets of call routing criteria by time of day or week, percentage allocation, incoming number, or custom application. The administrator can easily activate routing plans by using a touchtone keypad.
CRS enhances customer service and helps drive revenues by allowing customers to direct incoming traffic to the most effective call handling location based on customer determined criteria. This flexibility benefits customers that need to control hold times, match callers with the right resources, and provide 24x7coverage.
In addition to the improved customer service and productivity gains, Custom Redirect Service helps drive efficiencies by allowing customers to supplement in-house call center staff with staff located at alternative call centers.
Another critical reason for customers to consider Custom Redirect Service is that CRS can play an important role in Disaster Recovery planning. In the event of an emergency, CRS can route inbound traffic to alternative locations to insure Business Continuity. Customers can redirect calls from one center to another using a predetermined routing plan to meet urgent traffic needs
Refer to Cost Table 1.11 for additional details along with rates and charges.
Please contact your account manager or email us for more information.
Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to expand our service availability around the world. Please consult your Verizon Business representative for service availability. Contact us
Incoming Long Distance Toll Free
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Providing outstanding customer service through improved call center performance, extended hours, continuity plans, staff optimization, and expanded reach is how many businesses are capturing a larger share of their market. Toll Free Service from Verizon can help.
Toll Free Service, designated by the prefix 800, 888, 877, 866, 855, and 844 (released December 2013), allows callers to reach your customer's business at no cost to them. With service available from any location in the United States, Puerto Rico, Guam, Saipan, The Virgin Islands, Canada, and more than 80 countries worldwide, our Toll Free Service addresses the needs of those customers in the U.S., as well as multinational companies with locations around the globe.
Our intelligent network allows customers to route incoming toll-free calls based on specific business needs. These routing options offer the redundancy, diversity, and flexibility necessary to ensure your customer maximizes revenue opportunities and stays up and running no matter what.
Refer to Cost Table 1.3a for additional details along with rates and charges.
Please contact your account manager or email us for more information.
Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to expand our service availability around the world. Please consult your Verizon Business representative for service availability. Contact us
Local Exchange Service
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Verizon is working to change the conversation around local voice. We offer a broad local voice product portfolio, spanning core voice access, feature enhancements, value-added services, user controls, and local toll, all designed to help customers' employees and partners communicate reliably.
Beyond that, we can help customers prepare for, and implement, new technologies – such as Voice over IP – that can broaden and improve the way they get business done.
Our solutions represent more than just simple commodities. They offer a total value proposition, incorporating reliable coverage, a deep portfolio, and leading customer support tools, delivered by a dependable partner and premier provider that can help customers evolve and adopt new technologies, if and when they're ready.
Refer to Cost Table 1.1 for additional details along with rates and charges.
Please contact your account manager or email us for more information.
Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to expand our service availability around the world. Please consult your Verizon Business representative for service availability. Contact us
Local Exchange Toll Usage
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Intra-LATA Toll allows 1+ dialing within a local access and transport area (LATA) in all states except Alaska. Prospective customers have the option to choose Verizon for local toll with their local services or bypass the non-Verizon local exchange carrier (LEC) and have Verizon carry their Intra-LATA Toll traffic without any special equipment or manual dialing.
A LATA is a designated LEC long distance toll area. LATAs are not related to area codes, but there may be cases where area codes and LATA boundaries coincide, although this is not generally the case. LATA boundaries can cross state lines where area codes cannot. Intra-LATA Toll (Local Toll) under this definition is often called the short distance call market or intraLATA calling.
There are two types of Intra-LATA Toll. The first type is priced and billed with the local service in the regulated local footprint. The second type is priced and billed with the long distance service.
Refer to Cost Table 1.1a for additional details along with rates and charges.
Please contact your account manager or email us for more information.
Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to expand our service availability around the world. Please consult your Verizon Business representative for service availability. Contact us
National Unified Messaging Service (NUMS)
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National Unified Messaging Service (NUMS) is a non-regulated service feature offered to Customers of Company’s Local Service-CLEC local exchange services, Local Service – ILEC Exchange Service (Centrex) and ILEC-provided Remote Call Forwarding Service. NUMS is offered in “Standard” and “Enhanced” versions, both of which enable access to and management of voicemail and voicemail options via phone and an end user Web interface 24 hours a day/7 days a week.
Refer to Cost Table 1.4 for additional details along with rates and charges.
Please contact your account manager or email us for more information.
Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to expand our service availability around the world. Please consult your Verizon Business representative for service availability. Contact us
Outbound Long Distance
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Outbound Long Distance includes U.S. domestic and international outbound calls placed outside of the local calling area. When a caller dials a one, followed by an area code and a seven-digit local telephone number, the "one" tells the local switch that the call is a long-distance call. The switch sends the call to the appropriate carrier, which transports the call to the local carrier determined by the area code, and the local carrier terminates the call to the end-user using the seven-digit telephone number. The billing system, IBRS, provides the advantage of combining voice, data, and Internet on one invoice.
Refer to Cost Table 1.2 for additional details along with rates and charges.
Please contact your account manager or email us for more information.
Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to expand our service availability around the world. Please consult your Verizon Business representative for service availability. Contact us
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