Resumen
Verizon has invested in an ITIL based Program Management Office (PMO) dedicated to support all ITT72 Eligible Entities, as well as, providing enhanced support for our critical Public Safety Customers.
View key information about the Commonwealth of Massachusetts ITT72 Contract No. 555593 along with specific reference materials and documents.
Centrex, a former Verizon ESG product, is a fully managed, network-hosted phone service that replicates most of the functionalities of an on-site PBX system. With Centrex, Verizon has mastered the most utilized, day-to-day voice features that customers actually use on a regular basis. Centrex technology is kept current, as the offering is a dedicated part of the CO switch. The CO switch is updated regularly as an on-going natural evolution of Verizon’s network. Through this upgrade process, the value proposition of no-risk innovation to the customer is kept constant. Technology risk is removed from the customer, as there is no technology management, assessment, reviews, or investments required by customers.
Centrex is a network-hosted voice solution that allows customers to broaden their internal communications access and distribution. Products highlights
- Reliability consistent with a service provider network, engineered to support 99.999 percent availability. This is considered a benchmark in the industry.
- Serves 7,300+ customers that have installed over 6.7+ million lines of this proven technology that has been field tested for the past 30 years.
- Monitored 24x7 from the Central Office and it is fully redundant.
- Customer does not have the high cost of implementing a communications solution.
- Customers will be partnering with a company that is one of the largest providers of wire-line and wireless communications in the United States.
- Centrex is served by the CO that always has two sources of back-up power (diesel and battery) for unmatched reliability.
- Centrex works seamlessly with optional features like Custom Redirect which provide access to important incoming calls in the event of a disaster, or Voice Messaging whether the system is network-based or customer-owned.
With Centrex, customers have the assurance that features are proven to work, simple to use, and highly functional, and able to concentrate on their main line of business while in reality outsourcing telecommunications to Verizon.
Refer to Cost Table 1.4 for additional details along with rates and charges.