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Troubleshoot your traditional phone
If your phone has no dial tone, try the following:
- Check to make sure that all receivers are on the hook and the telephone line is plugged into the phone jack
- If the problem is only on one phone, try a different phone
- If you still do not have a dial tone, try a different phone jack to determine whether the issue is with the phone or the phone jack
- If the issue is with the phone jack or is happening on all of your phones, contact Verizon repair for assistance
- If the problem occurs on all of your calls, go to each connected device (such as your phone, modem and fax) and disconnect them one at a time
- After you disconnect a device, leave it disconnected for 30 seconds and then try the next device and check if it has a dial tone
- Repeat this process until you try a device that has a dial tone
- When you come to a device that has a dial tone, that indicates that the last device you disconnected is the faulty device and should be replaced
- Reconnect all other devices except the faulty device and check each for proper operation
- If the faulty device now works, mark it and if the problem happens again you can check that device first
If you can’t make outgoing calls on one of your phones, try the following:
- Make sure your phone is turned to touch tone (tt) by looking for it on the bottom or side of the telephone set
- Press each button on the phone’s number keypad to ensure that they are not sticking or making a dull sound instead of a clean tone
- If you hear a fast busy signal or a delayed dial tone there may be a surge in the phone line usage in your area
- Try making your call later when phone lines are less busy
- Check your phone equipment by doing the following:
- Unplug the phone from its wall jack
- Plug a working phone into the jack and see if the problem persists
- If the problem continues, do one of the following:
- If you have a phone system or multiline equipment, contact your vendor
- If you have a single-line service such as a fax, modem or dedicated line, complete the Network Interface Device Test Procedure to determine if the problem is inside or outside wiring*
The following are additional factors that might prevent you from being able to make a call:
- Stuck keypad: The most common cause of incomplete calls is that the keypad is stuck and may not be working correctly (make sure you can hear each tone when you dial)
- Verify the number you are dialing: Area codes change frequently and some numbers now require 10-digit dialing
- Fast busy: If you hear a fast busy signal, hang up and dial again, since network problems, such as busy circuits, might temporarily be preventing outgoing calls
*Note: Isolation tests on phone systems or multiline equipment should only be performed by authorized or certified personnel to avoid damage to the equipment.
If you hear static on a corded phone, try the following:
- First, make sure you are calling the correct number
- Unplug the phone from its wall jack, plug a working phone into the jack and if the problem goes away, it’s a problem with the first phone used
If you hear static on a cordless phone, do the following:
- Unplug all cordless phone connections by unplugging each, as well as unplugging the main phone unit from the jack connection
- Wait a few minutes, then plug the main phone into the plug and the jack into its connection
- Check for a dial tone
- If there is a dial tone, then plug in remainder of phones
- If the problem is not resolved by removing the phone, refer to the cordless phone owner's manual or replace the equipment
If the problem persists after taking the above steps, do the following:
- If you have a phone system or multiline equipment, contact your vendor
If you have a single-line service such as a fax, modem or dedicated line, complete the Network Interface Device Test Procedure to determine if the problem is with the inside or outside wiring
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