Question 1

What's the difference between a locked and an unlocked device?

Accepted Answer

A locked device only works with a Verizon SIM card on Verizon’s network.
An unlocked device can be used with non-Verizon SIM cards on another carrier’s domestic or international network

Note: A locked device doesn’t affect roaming. You can use a locked device to roam on another carrier's network.

Question 2

What is Verizon's device locking policy?

Accepted Answer

Beginning on 7/23/2019, devices purchased from Verizon are locked for 60 days from the date of purchase. This policy applies to new and existing customers and customers porting their service to another carrier. The device locking policy also applies to:

Devices purchased at full retail price or on a device payment agreement
Device purchased on a device payment agreement and paid off prior to the 60-day requirement
Verizon service canceled while device is locked
If you’re porting out service, your device remains locked until the 60-day requirement has been met

Question 3

Why does Verizon have a device locking policy?

Accepted Answer

Our device locking policy helps prevent theft and protects our customers from fraud. A locked device that isn’t usable on networks outside of Verizon’s is less attractive to criminals.

Question 4

Which devices are locked under this policy?

Accepted Answer

All smartphones sold by Verizon or one of our retail partners.

Question 5

Do I have to do anything to have my device unlocked?

Accepted Answer

No. Your device will be unlocked automatically as long the following applies:

You’re 60 days from purchase
Your device is not flagged for fraud, or reported as lost or stolen

Question 6

How do I know if my device is locked?

Accepted Answer

When you insert a non-Verizon SIM card, you’ll see the error message “SIM Not Supported” on the screen of locked devices.

Note: Message may vary by manufacturer.

Question 7

I'm bringing my own device to Verizon, does the device locking policy affect me?

Accepted Answer

No, if you bring your own device to use with Verizon service, the device locking policy does not apply.

Question 8

If I'm traveling internationally, how do I get service if my device is locked?

Accepted Answer

If you’re traveling internationally and your device is locked, you can sign up for one of Verizon’s international services to stay connected. To use your device on another carrier’s SIM card and network, you must meet our device unlocking requirements.

Question 9

Can I still transfer my service to another person’s account?

Accepted Answer

Yes, you can still transfer your service to another account. However, the device will remain locked after the transfer until it has met our device unlocking requirements.

Question 10

Will suspending my service change my device unlocking date?

Accepted Answer

No, suspending your device does not change when your device will be eligible to be unlocked.

Note: Suspending your device because it was lost or stolen will prevent it from being unlocked.

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