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TechTeam for Internet Support
TechTeam for Internet provides 24/7, on-demand access to tech experts who can help you with many hardware, software or cloud issues.
To subscribe to TechTeam for Internet, you must have Fios Business Internet or Basic Internet on your account. To learn more about the benefits of TechTeam for Internet, visit TechTeam for Internet or call 1.800.Verizon (1-800-837-4966).
Follow the steps below to get started:
- Download the TechTeam application from the Apple or Google Play Store
- Enter the phone number associated with your Verizon account to log in
- Chat or click-to-call to reach a U.S. based tech expert to get technology help 24/7
You can also reach a Verizon TechTeam for Internet expert by calling 1-800-460-8839 if you are already an existing TechTeam for Internet customer.
There is no limit; however, only the named users on the account may call for technical assistance. The number of named users you can assign will depend on the plan you have purchased. To add or remove named users, call 1.800. Verizon (1-800-837-4966).
TechTeam for Internet covers a wide variety of hardware and software problems that are not covered by Verizon’s standard technical support. Below is an illustrative list, which is both subject to change and subject to exclusions or qualifications set forth in the terms of service.
Hardware
- Computing devices including, but not limited to, laptops, desktops, and tablets
- Office equipment including, but not limited to, printers, faxes, peripherals, and AV equipment
- IoT Devices including, but not limited to, cameras, thermostats, locks, and lighting
- Mobile Devices including, but not limited to, tablets, and smartphones
- Network devices including, but not limited to, modems, and wireless routers (excluding Verizon Fios routers and all other Fios equipment)
Software
- Productivity software including, but not limited to, Office 365, G-Suite or Google Workspace, and iWork
- Collaboration software including, but not limited to, Jive, Workplace, Slack, Atlassian, and Zoom
- Operating systems including, but not limited to, Chrome OS, Mac OS, Windows, and iOS
- Cloud storage solutions including, but not limited to, Dropbox, OneDrive, and Box
- Point of sale solutions including, but not limited to, Clover and Square
- Web Services including, but not limited to, Wix, GoDaddy, and AWS
- Security solutions including, but not limited to, McAfee, Sophos, and Norton
- Other business solutions including, but not limited to, Intuit
Assistance via e-mail is not available. You can download the TechTeam app from the Apple or Google Play Store which allows for live chat. You can always call 1-800-460-8839 for assistance as well.
You can make changes to your subscription by calling 1.800 Verizon (1-800-837-4966).
Existing customer?
Sign in to your Verizon business portal to view and pay your bill, order products and services, manage your router, access security settings and more.