Become or remove a Primary Contact
Last updated: 11/15/2021
Get set up as a Verizon Enterpise Center Primary Contact to update and manage your team’s access.
What is a Primary Contact?
A Primary Contact is someone with the highest level of access in Verizon Enterprise Center. They control who can access their company’s data and information. Having a Primary Contact allows you to manage your team’s permissions quickly and easily without having to contact Verizon.
The top 5 things a Primary Contact can do in Verizon Enterprise Center:
1. Create and delete users
2. Change users’ roles and permissions
3. Grant access to additional accounts
4. Grant access to most product tools
5. Organize your services into custom groups
Get set up in two easy steps
1. Have your company authorizer sign this form
Because the primary contact role comes with special access, you'll need your company authorizer’s permission to get set up. A company authorizer is the person who has the authority to determine who can access your company’s proprietary network information (CPNI). This is typically the person who signed your company’s contract with Verizon.
If you’re not sure who your company authorizer is, contact the Verizon Enterprise Center Help Desk to determine the right person.
2. Send your signed form to the Verizon Enterprise Center Help Desk
Once your form is complete, contact us to finish getting set up. Once we receive and approve your form, we’ll change your role to Verizon Enterprise Center Primary Contact. It typically takes up to 48 hours for your role to update once you’ve been approved. If you’re not already using Verizon Enterprise Center, we’ll also help you register and make sure you have access to all of the accounts and tools you need.
Remove a Verizon Enterprise Center Primary Contact
Because a Verizon Enterprise Center Primary Contact has a heightened level of access and security, only a Verizon representative can remove a Primary Contact.
If you are a Primary Contact leaving your company or no longer want to be a primary contact, contact the Verizon Enterprise Center Help Desk. We'll help remove your profile and create a new Primary Contact for your company to ensure your team can continue to manage their permissions quickly and easily.
