IP Latency Statistics

Verizon Business is constantly measuring the latency (speed) of core areas of its network using data collected by pings via the Internet Control Message Protocol (ICMP).

How is the data collected?

Data is collected from designated routers in key network hubs world-wide, in 5-minute intervals. Monthly latency and packet delivery statistics are derived from averaging all samples from the previous month.

What are our targets?

Verizon Business Service Level Agreements (SLAs) guarantee

Monthly latency figures of:

• 45ms or less for regional round trips within North America.
• 30ms or less for regional round trips within Europe.
• 90ms or less for transatlantic round trips between London and New York.

Packet delivery of:

• 99.5 percent or greater for regional round trips within Europe and North America.
• 99.5 percent or greater for transatlantic round trips between London and New York.

SLA VSAT Statistics

Verizon Enterprise Solutionsis constantly measuring the latency (speed) of core areas of its network using data collected by pings via the Internet Control Message Protocol (ICMP).

How is the data collected?

Network Transit Delay is the round trip average monthly delay between the origination and the destination between the in-route and out-route demarcation points.

Network Packet Guarantee is measured based on the percentage of test packets that reach their intended destination, divided by the total number of test packets sent.

What are our targets?

Verizon Enterprise Solutions Service Level Agreements (SLAs) provide:

• Network Transit Delay - 800 Msec or less for regional round trips within North America
• Network Packet Guarantee - 99% average or greater for regional round trips within North America

Private IP Network SLA Statistics

Verizon Enterprise Solutionsis constantly measuring the performance metrics of its Private IP network utilizing a variety of tools. Following are the actual performance measurements for the past 12 months:

How is the data collected?

US Network Delay is calculated by measuring round trip transit delay between Verizon Enterprise Solutions-designated backbone network nodes across the contiguous US PIP Network and averaging the results over a thirty day period.

Network MOS is calculated by sampling performance scores for the EF traffic class, using the standards based E-model (ITU-T G.107), between Verizon Enterprise Solutions-designated backbone network nodes in each specific region and averaging the results over a thirty day period.

What are our targets?

The US Network Delay Service Level Standard is 36ms roundtrip or less using 64-byte packets for measurement. The network monthly average MOS performance for EF traffic is a minimum of 4.0.