What is E-Line Service? +
Verizon’s E-Line Service is composed of two service types: Switched and Dedicated.
Switched E-Line Service is designed to handle even the most demanding business applications, offering speeds up to 10 Gbps, delivered with standard Ethernet handoffs. Switched E-Line point-to-point connections consist of an Ethernet Virtual Connection (EVC) and Access on both ends.
Dedicated E-Line Service has the same offerings as Switched; however, Dedicated E-Line is available in restorable and linear configurations which allows you to select your path during quoting and provides static predictable latency for the duration of your contract.
The both services are highly secure with world-class performance, allowing you to connect your offices, data centers, and business sites to deliver both IP and non-IP traffic securely across a single Ethernet connection.
What is an Order Verification Call and why do I need to attend? +
This important call with your Order Manager confirms the configuration and technical details you need for your service to work for you. While you may have discussed some configuration details with your sales person, it’s important to review with your Order Manager the entire configuration, discuss dependencies, and confirm you and your site are ready for activation.
When will my E-Line Service be activated? +
The timing of E-Line Service activation is related to several onsite customer activities (construction, LEC coordination, DMARC extension, permits/approvals, etc.).
Your Order Manager will work with you to find the best time to set up your activation timing and to answer any questions that may arise.
Note: Activation notification may be sent via e-mail for select service types.
Can I review the configurations of my E-Line Service? +
You have complete control of your CPE and network addressing scheme. Verizon will provide you with an Ethernet handoff. The E-Line Service will support any IP Layer 3 customer network design.
Note: E-Line Service is completely Layer 3 agnostic.
How can I test the bandwidth of my E-Line Service? +
You may use third-party bandwidth tester applications. Please keep in mind that with all Internet connections, there is inherent variable overhead and public Internet traffic should be taken into account when measuring delivered bandwidth speed. Such variability may result in Verizon’s delivery of bandwidth at incrementally less than the listed port speed.
With Ethernet, if you have 100 MB bandwidth, you may not receive that same throughput as it depends on the throughput data you are receiving. Small payload data is less effective throughput than large payload data.
Are there some troubleshooting steps I can complete prior to opening a trouble ticket? +
Yes. We recommend you compete the below troubleshooting steps as there are many cases where these steps may resolve your issues without needing to open a trouble ticket.
- Check your equipment and the cabling between the back of the smart jack leading to your equipment.
- Re-seat (unplug/plug-in) the cable that connects your equipment and smart jack
- Reload/reset/power cycle your equipment leading to the smart jack
- If your facility uses wi-fi, your Internet connection may be fine but your wi-fi may have issues. Be sure to check that your wi-fi network is working properly.
What other Ethernet services are available from Verizon? +
There are several other Ethernet services available from Verizon. Ask your Verizon Account Team for more details.
Point-to-point and point-to-multipoint connections
- Dynamic bandwidth
- Monitoring tools
- Ideal for linking multiple locations
Dedicated E-Line
- Dedicated point-to-point or point-to-multipoint routes across the network
- Predictable latency
- Redundant connections with diversity options for business continuity
Switched E-LAN
- Protocol-transparent, any-to-any WAN with four classes of service
- MAC address routing
- Multicast and broadcast supported
Access Services with Ethernet Handoff
- Connection for one or more Ethernet, Internet, or Private IP services across a common platform
- Converged architecture provides a common platform for access, simplifying operations
- Faster speeds at a lower price per megabyte with greater flexibility than other technologies and multiple resiliency options
- Scalable bandwidth from 1 Mbps to 10 Gbps, on 10 M, 100 M, and GigE User Network Interfaces (UNIs).
Who do I contact for repair? +
You may quickly open a trouble ticket online via Verizon Enterprise Center (VEC) portal or by calling Verizon Service Assurance – Repair and Maintenance (24x7).
How do I know if I need to increase my connection speed? +
Looking Glass, which is one of the tools under the Dynamic Network Manager suite, is located within Verizon Enterprise Center and enables you to view your connection speed of your Switched E-Line Service.
Looking Glass is available at no additional charge; however, you must first register for an account in Verizon Enterprise Center and gain entitlement to the Looking Glass tool in order to obtain access.
Note: Dynamic Network Manager is only available for Switched E-Line Service customers. Dedicated E-Line Service will be available in the future.
What are my reporting abilities with my E-Line Service? +
Currently, the only reporting abilities associated with your E-Line Service with Verizon are with WAN Analysis when the solution is purchased with Verizon’s Managed WAN Service.
Can the connection be activated or tested prior to connecting or configuring the CPE? +
Yes. As part of the normal activation process, Verizon tests the connection end-to-end prior to activation to confirm it is working properly. Verizon is not responsible for testing customer provided CPE.
Are there Quality of Service (QoS) levels associated with my E-Line Service? +
Your E-Line Service operates using an 802.1p standard for Layer 2 class of service. Verizon provision your E-Line Service with the CoS model that was selected during Ordering. The two options available are:
CoS Multi Mode:
CoS Multi Mode supports four classes of service (CoS): Business, Priority, and Basic are included and Real-Time speed can be selected as an option. Class of Service is determined based on the customer provided p-bit value in the Ethernet frame VLAN tag.
CoS Single Mode:
CoS Single Mode is selected for the EVC and all customer traffic using the EVC will be treated according to the Single Class of Service selected. An EVC with Single CoS Model can be ordered as: Real-Time, Priority Data, Business, or Basic.
How do I upgrade my E-Line connection bandwidth? +
Dynamic Network Manager, a suite of customer enablement applications, allows you to take control of your bandwidth management. The suite consists of Looking Glass and Dynamic Bandwidth Tool.
As mentioned in the entry above, Looking Glass provides you with the ability to view the connection speed of your E-Line networks through Verizon Enterprise Center. Dynamic Bandwidth Tool provides you with the ability to increase or decrease your connection speeds in near real-time to meet your networking needs.
Dynamic Network Manager is available at no additional charge; however, you must first register for an account in the Verizon Enterprise Center and gain entitlement to the Dynamic Network Manager feature in order to obtain access.
Note: Dynamic Network Manager is only available for Switched E-Line Service customers. Dedicated E-Line Service will be available in the future.
How can I find out why my applications are running slowly? +
Since many applications share the network, it can be a challenge to know when an application performance problem is occurring because of the network and then how to correct it. Application performance tools that use flow collectors and/or probes can help you understand what applications are running on your network and whether the quality of service settings are correct.
You can use the WAN Analysis reporting platform as a convenient and fast way to activate network performance monitoring tools that provide application-level visibility. Verizon recommends analyzing your network traffic using these tools prior to opening a ticket. Contact your Verizon Account Team for more information.
How do I know if my network needs to be upgraded? +
Verizon offers the WAN Analysis reporting platform to provide you with utilization, trending, and capacity planning reports. By using the Trend and TOP N report in this platform, you can identify and measure circuit utilization and develop trend reports.
Do I need a router or a switch? Can I have access to it? +
Yes, you can use a router or a switch with your E-Line Service. The router and/or switch can be purchased through Verizon. Ask your Verizon Account Team for more details.
You may also purchase your router and/or switch from a 3rd party, but you are responsible for any updates or configurations of the equipment.
Does Verizon offer Managed Services and what do they include? +
Verizon does provide a range of Managed Services that can be added with your E-Line Service. Contact your Account Manager or Sales (8:00 AM – 7:00 PM ET) for more information.
You can also see our Managed Services here.
Does your E-Line Service support IPv6 addressing? +
Yes because the E-Line Service is Layer 3 agnostic.
Can I access Verizon Enterprise Center from a mobile device? +
With Verizon Enterprise Center Mobile, you have access to information you need to manage your critical business functions on-the-go. You can manage your Verizon account from a smartphone or a tablet using the mobile application for single sign-on access to Verizon Enterprise Center, My Business Account.
Smartphone users can download an app from Google Play or the App Store that supports access to Verizon Enterprise Center, My Business, and Verizon portals. Simply search for “My Verizon Enterprise;” download the app; and conveniently launch right into Quick Tasks or sign in to your business portal for more management options. An icon is added to your phone’s home screen for easy access the next time you log in. Requirements are as follows:
- App Store: Apple iPhone models that have at least a 13.x iOS version in the U.S. on any carrier or Wi-Fi network.
- Google Play: Selected devices using an operating system of Android 5 or higher in the U.S. on any carrier or Wi-Fi network
You can also access Verizon Enterprise Center Mobile with a tablet by signing into a browser-based application at http://verizonenterprise.com. The tablet functionality will be the same as the smartphone app, supporting key business functions that vary by the users’ portal and permissions. Accessing the Verizon Enterprise Center from a mobile device or tablet will not provide the same options as the desktop version.
Verizon Enterprise Center portal users can use Quick Tasks for repairs, billing, and some wireless functions or sign-in to get access to key business functions delivering near real-time information to you.
Who do I contact if I am having a problem accessing one of the Dynamic Network Manager tools? +
If you encounter an issue (e.g., access or order submission) with a Dynamic Network Manager tool, you can engage the Verizon Enterprise Center (VEC) portal Help Desk for assistance:
- U.S. and Canada: Contact your local Verizon helpdesk for assistance. Live Chat is also available Sun 8:00 p.m. ‒ Sat 8:00 p.m. U.S. Eastern Time, or you can call 800 569 8799 (Mon - Fri 9:00 a.m. - 6:00 p.m. U.S. Eastern Time)
- EMEA, Asia-Pacific and LATAM: Contact your local Verizon helpdesk or your Verizon Account Representative for assistance. Live Chat is also available Mon 1:00 a.m. ‒ Sun &:00 a.m. GMT, or you can call 00 800 4321 5432 (Mon - Fri 9:00 a.m. - 5:00 p.m. GMT)
Who do I need to call if I have a question about my order? +
Please contact your Order Manager. After installation, please open a trouble ticket through your Verizon Enterprise Center (VEC) portal so the appropriate support group can help you or contact the Help Desk.
Where do I go for support if I have a repair issue with my service? +
If you have any repair needs with your E-Line, you can submit a ticket through Verizon Enterprise Center (VEC) portal or contact your Verizon Account Team for assistance.
What do I do if I need to change something with my service? +
There may be a time in which you need to make a change to your service. You can submit a ticket through Verizon Enterprise Center (VEC) portal or contact your Verizon Account Team for assistance.
Where do I go to place a new order? +
If you have a need to place an additional E-Line Service order, you may submit a change order with your Verizon Account Team or directly within Verizon Enterprise Center.
If I think my network is down, how do I verify Verizon is working the issue? +
During your network implementation, you will identify contacts within your organization to be notified in the event of outages. Notifications are e-mailed to these contacts after a trouble ticket has been opened. These e-mails include a ticket number (e.g., 2016103101249 in a year/month/day/ticket number format) may be entered into Verizon Enterprise Center to review.
If notification is not received from Verizon, you may contact Verizon to open a ticket through the Verizon Enterprise Center (VEC) portal or through Verizon Customer Service (24 x 7).
When does the billing of my E-Line Service begin? +
Billing for your E-Line site(s) will commence within 30 days of service availability when your connection has been activated and is available for use.
Note: Each E-Line point-to-point connection may have different activation dates, which would effect when you would receive those bills.
A billing tutorial can be found via this link (log-in required).
User Guides for billing and invoices are available on the Customer Training and Documentation website via the following link (log-in required).
Who do I contact for billing questions? +
- Online Inquires for all Services: When viewing your invoice online in Verizon Enterprise Center (VEC) portal at www.verizonenterprise.com click “Create an Invoice Inquiry” from the Invoice Summary screen and follow the instructions to create and monitor an online inquiry. You may also track or create a trouble ticket from the portal homepage under the “Quick Tasks” section (no login required).
- Live Chat: you can chat online with Verizon Customer Care which can be accessed from the Support tab.
- Call: Customer Care/Billing.