The following are value-added features available with your Managed WAN Service. Additional fees may apply.
Your Design Engineer or your Implementation Engineer will inform you during the Customer Kickoff Call/Order Verification Call about how Verizon provides configuration, implementation, administration, monitoring, support, and reporting (if applicable) for your Managed Device features.
Note: Verizon will manage only those devices that meet its certification criteria. Contact your Verizon Account Team for information regarding the devices that may be included with your Managed WAN Service.
Firewall Feature
Verizon manages the policies on your Managed Firewall Device. Verizon also manages Customer-selectable “zones” (e.g., external or untrusted, internal or trusted, DMZ), firewall policies, and firewall rule sets between all zones.
Content Filtering Feature
Content Filtering is a Managed Device based service that allows you to control web-based content accessed by end users. Content filtering feature is used with your provided and managed server or configured to select up to 25 Uniform Resource Locator (URL) filters (List-based Filtering), or both. Verizon configures content filtering to interface with your Forcepoint Websense server based on information provided by you. If List-based Filtering is used, it will be activated when:
- The connection to your managed server fails, or
- You do not have a server. Customer may request modifications to URL filter list on the Managed Device via the Standard Change Management process.
Switching Feature
This feature is only available as a Local Area Network (LAN) module on a Managed Device. The LAN module provides for additional LAN ports [standard or with power over Ethernet, (PoE)]. Verizon monitors the LAN module generally, but not individual ports on the LAN module. You may request modifications to LAN configurations via the Standard Change Management process.
Encryption Feature
Verizon will configure, implement, and support this feature to provide for additional Managed Device functionality for overlay encryption for Verizon Private IP services only. The Managed Device will be configured to encrypt your data traffic between any or all Managed Devices. Two additional Managed Devices (with Managed WAN Services Full Management service level) will be required in your network to act as “key servers” for the purposes of maintaining encryption keys for all Managed Devices configured for encryption.
WAN Acceleration Feature
This feature is available as a module on a Managed Device that provides for acceleration of traffic using compression, caching protocol optimization. This feature requires other sites in your network to have compatible WAN acceleration CPE. You may request modifications to configurations via the Standard Change Management process.
Wireless LAN Controller Management Features
This feature is available as a module that provides for Wireless LAN Controller management capabilities. This feature requires other sites in your network to have compatible access point CPE. You may request modifications to Wireless LAN configurations via the standard Change Management process.
Voice Gateway and Multi-Service IP-to-IP Gateway Features
These features are available as Managed Device modules that provides for VoIP gateway functionality. Management of Voice over IP (VoIP) Customer Premise Equipement (CPE) Elements will be at the same level as the related Managed Device under Managed WAN Services. Verizon will monitor and manage certain router-based VoIP functions (including voice gateway functions) pursuant to the Managed WAN Services Customer Design Document that includes Managed VoIP Services. Verizon will not manage or monitor VoIP Service devices (e.g., phones). You may request modifications to VoIP configurations via the Standard Change Management process.
VoIP Customer Responsibilities
In addition to the responsibilities outlined as part of the Managed WAN Services product, you will do the following for VoIP Services:
Managed VoIP Services
You are responsible for requesting configuration of Managed VoIP Services and confirming Managed VoIP Services, including any optional features.
Certain roles and responsibilities for its Verizon VoIP Service may be impacted by Managed VoIP Services. Verizon will work with you to address such impacts. You must arrange for the purchase and installation of any Public Switched Telephone Network (PSTN) lines for Verizon or third party VoIP Service design.
Feature changes
Making feature changes at the user or administrator level (e.g., setting up call forwarding for a phone or establishing an auto-attendant) through Verizon Enterprise Center portal.
IP Phone and Private Branch Exchange (PBX) changes
Making IP phone and IP PBX configuration changes (unless you are subscribed to Verizon Managed IP PBX Service as described in your agreement for such a service). Such changes are not provided pursuant to Managed VoIP Services.
Server support
Implementation and maintenance of a server (e.g., for Cisco, a TFTP [Trivial File Transfer Protocol] server) for IP phone configuration support.
Application Aware Routing (AAR) Feature
AAR is intended to help overcome the limitations of an enterprise network site connected to more than one network with respect to routing metrics, the rules for which are normally relatively static. Without AAR, traffic classes can only be identified based on a limited set of parameters such as the destination address. AAR allows for a highly flexible utilization of all network capacity attached to a network site.
With AAR, you can establish policies that classify your traffic into categories to the granularity of applications, and define minimal requirements for loss, delay, and jitter per traffic class. AAR monitors network performance for each relevant pair of source and destination sites and forces traffic onto those paths that best meet your policies. If network conditions change and such policies are violated, AAR dynamically rearranges how application traffic is distributed across the available traffic paths in the background.
Software Defined WAN (SD WAN) Feature
SD WAN is similar to AAR in that you may establish policies that classify your traffic into categories to the granularity of applications, and define minimal requirements for loss, delay, and jitter per traffic class. SD WAN monitors network performance for each relevant pair of source and destination sites and forces traffic onto those paths that best meet your policies. If network conditions change and such policies are violated, SD WAN dynamically rearranges how application traffic is distributed across the available traffic paths in the background.
WAN Backup Feature
You may select WAN Backup so that failover is provided via secondary access in the event the primary Private IP circuit fails (WAN Backup). WAN Backup is available for Private IP and Internet primary transport types. Verizon will configure the Managed Device for backup depending on the specific backup requirements. Backup circuit types may include wireline or wireless. WAN Backup is available for an additional charge per month per Managed Device; you must subscribe to Managed WAN’s Full Management Level of service.
Customer action
Verizon will work to resolve issues related to wireless access ordered through Verizon. However, if you separately purchased wireless services, you have ultimate responsibility to resolve any issues that may have an impact on your Managed WAN Services.
- You must purchase secondary access via a separate contract with Verizon via terms for access as provided in that separate contract.
- Verizon must approve your sites with wireless access in advance to determine appropriate wireless access for CPE. At your request, Verizon will provide you with information on the international locations where Third Party Transport Service may be available.