Cisco WebEx Meeting Center
Cisco WebEx Meeting Center is an integrated web conferencing service designed for interactive online meetings by incorporating audio, video and real-time content sharing over the web. Cisco Webex Meeting Center is delivered through the Cisco Collaboration Cloud.
Webex Meetings Center features include:
- Integrated video, voice and content sharing. Attendees can take control and share content or annotate yours. Share your content or screen from your browser, Android devices, or iPhone or iPad.
- Connect securely from anywhere on any device—desktop, mobile, web, video devices
- Recording, editing, and playback of meetings. Securely create encrypted and password-protected recordings of your meetings for future reference, training, or demonstrations. Replay your recordings along with transcripts.
- Combine Webex Rooms video devices with Webex Meetings
- Customizable layouts and views - Choose a full-screen video layout with the ability to switch to a grid view that shows equal-sized windows for up to 25 video streams at once. Change your environment with virtual and blurred backgrounds on iOS, Android, Mac, and Windows
- On demand meetings with Personal Rooms. Add @webex to your meeting invitation for the simplest scheduling experience available—even on mobile devices
- Join from the Webex web App for the best browser experience, with full meeting functionality on all major browsers. No downloads and plug-ins required.
- Mute/unmute and background audio noise detection. Computer call-in users can experience fewer interruptions with Webex background noise detection that can identify noises such as typing, knocking, sirens, and dogs barking, and will prompt you to mute your microphone.
- Webex Assistant included for meetings for transcripts, highlights and more
- Integrate with Microsoft Teams, Slack, Google Calendar, Workplace by Facebook, and others
- People Insights can display information such as position, contact information, location, or data such as the latest company news or stock price
- Breakout sessions: Any large team can now break out into sub-groups, directly from within Webex Meetings. Break out to 100 sessions with 100 participants for sidebars, brainstorming, and small group work with the same video, audio, and content as in any Webex meeting.
- Live polling and Q&A with Slido. Slido includes a diverse set of polling options and Q&A features that enable you to engage and connect.
- Management through a single pane of glass with Webex Control Hub. Administrators can see usage, diagnostics and performance details for Webex Meetings from the Control Hub management portal.
- Highly secure and scalable architecture including consistent availability, and multilayer tenant security validated by rigorous independent audits, including SSAE-16 and ISO 27001.
For an additional cost:
- Real-time translation to 100+ languages
- Webex Events 1000
For additional information please see:
https://www.cisco.com/c/en/us/products/collateral/conferencing/webex-meetings/webex-meetings-so.html
Cisco WebEx Training Center
Cisco WebEx Training Center is an integrated service that is designed for online training and e-learning applications delivered over the web. It enables users to coordinate training from announcement, to enrollment, to follow-up. Cisco WebEx Training Center allows users to deliver live instruction from a variety of sources directly to learners' desktops and give presentations that include integrated audio, video and interactive multimedia. Cisco WebEx Training Center allows users to administer tests, organize multiple simultaneous breakout sessions, hands-on labs, and record and playback entire sessions for future use.
Training center included all of the features in Meetings center but also features optimized for training such as:
- Advanced scheduling with recurring session support
- Play recorded sessions during a training sessions
- Enhanced polling in the session
- Real-time testing in the session
- Pre- and post-session testing
- Question-and-answer (Q & A) in the sessions
- Breakout sessions with manual or automatic attendee assignments
- In-session and On-Demand Hands-on Labs
- Customizable, advanced registration system for live and recorded training sessions, including waiting list and cancellations
- Detailed training session reports at the session, host, and site level
- SCORM (Shareable Courseware Object Reference Model), PHP, and XML API support
For additional information on Webex Training, please see:
https://www.cisco.com/c/en/us/products/conferencing/webex-training/index.html
Cisco WebEx Event Center
Cisco WebEx Event Center is an integrated service that is designed for users intending to do multiple, large online events such as press briefings, product announcements and marketing events. Cisco WebEx Event Center combines interactive meeting capabilities such as the sharing of documents, applications and desktops with pre and post program and campaign management.
Cisco WebEx Event Center includes:
- Customized attendee registration
- Automated email invitations and reminders
- Audience feedback collection through polling and Q&A
- Live chat, recording and archiving of seminars for on-demand playback
- Lead source tracking enrollment/lead scoring.
Ad hoc events for 3,000 – 100,000 capabilities (and up) are available for users who do not require a subscription service for events.
Virtual event solutions expand your customer’s company meetings and corporate events from anywhere and in near real-time.
Included for all Webex Events customers:
- Webex Assistant
- Webcast mode included for Webex Events 3000
- Included Webex app messaging
For more information please see:
https://www.webex.com/content/dam/webex/eopi/Americas/USA/en_us/documents/pdf/EC/pdf-EC-event-center-datasheet.pdf
Cisco WebEx Support Center
Cisco WebEx Support Center is a service that is designed to provide remote technical support and customer service. It allows users to support remote end-users through the web, with no requirement for pre-installed software on either computer. WebEx Remote Support incorporates a custom user interface to simplify support interactions for both the support agent and the end-user. It also provides tools for quick technical support resolution such as viewing system requirements, transferring files, logging on as a System Administrator and rebooting and re-connecting to a remote computer.
For additional information please see:
https://www.cisco.com/c/en/us/products/conferencing/webex-support/index.html
Cisco WebEx Enterprise Edition
Cisco WebEx Enterprise Edition is a bundle that includes four of the Cisco WebEx conferencing services: 1) Cisco WebEx Meeting Center 2) Cisco WebEx Training Center 3) Cisco WebEx Event Center and 4) Cisco WebEx Support Center. This bundle of services offers collaboration across four distinct business-specific processes: meetings, training, online events and support.
Webex Services Features and Audio Options:
Webex Edge Connect
Webex Edge Connect is a managed QoS-enabled peering connection from your premises to Webex. It insulates meetings from the Internet, for less congestion, packet loss, jitters, and delay. No exposure to the public Internet means you are better protected from threats.
For additional information please see:
https://www.cisco.com/c/en/us/products/collateral/conferencing/webex-edge/data-sheet-c78-741264.html
Cloud Connected Audio (CCA)
CCA provides audio connectivity in the Cisco cloud that enables users to join a Webex session and invoke either a dial back to a fixed phone line, desktop device, or a direct dial in – seamlessly bringing together a Webex collaboration session with audio participants. Natively integrated to the Cisco Webex meeting experience, this powerful solution delivers an integrated attendee list, active speaker, video and audio switching, and hybrid audio support.
CCA brings together Verizon’s global IP network capabilities with Cisco’s cloud collaboration offering. A customer’s call routing is performed on premise and routed over its IP trunks to the Verizon network. All audio conferencing calls, from both off-net and on-net users, will flow to Verizon’s telephony network, where call signaling and audio traffic is then passed over to dedicated, direct and redundant IP connections to Cisco’s cloud. Call mixing and Webex integration takes place in the Webex cloud – creating a seamless, integrated collaboration experience.
The CCA solution removes the need to administer and maintain a complicated on-premises audio solution, and supports future enhancements and upgrades available without additional deployments. CCA provides an audio conferencing solution with predictable costs month over month for connected IP sites, helping enterprises manage their telephony bills more effectively. CCA is per minute usage based charge.
CCA provides global audio conferencing based on the peak number of concurrent ports used by a customer. The graphics below depict a typical CCA configuration and Service Level Architecture:
Webex PC Audio
Included in all Webex Subscriptions, Webex PC Audio enables meeting hosts, trainers, or event producers to use VoIP audio through their Internet connected PC or mobile device, to deliver the voice aspect of a meeting, live online training or large event. When using Webex PC Audio, participants use headsets and speakers connected to their computers to participate in the audio portion of the meeting.
Webex Audio Broadcast
Included in Event Center subscriptions, Webex Audio Broadcast is an ideal solution for environments where there are a low number of active speakers and a very large number of listeners who wish to participate in a principally listen-only mode.
Audio Broadcast is seamlessly interwoven into the Webex Event Center experience with hosts able to monitor the number of active Audio Broadcast attendees in real time. The Audio Broadcast client starts automatically for attendees and hosts who are able to promote individual attendees to full speaking privileges at any time during the meeting. Attendee promotion is provided by presenting PSTN dial in information to promoted attendees. The promoted attendees then become full speaking attendees. The current Audio Broadcast maximum capacity is 3,000 attendees.
Network Based Recording and Storage Overview
Cisco Webex Network Based Recording (NBR)
Cisco Webex NBR is designed to capture Cisco Webex meeting recordings including audio to archive or share for future use. Cisco Webex NBR recordings can capture all or part of meeting as desired by the meeting host. NBR can be used with Cisco Webex Meeting Center, Cisco Webex Training Center, Cisco Webex Event Center and Cisco Webex Support Center.
Calls are recorded via the Webex Platform, and stored within the Webex Cloud. They are accessed via the Webex application, and accessed by the customer only via their authorized login accounts.
Regarding user consent, please note that if/when a user logs in to a recorded meeting, they are notified it is being recorded immediately and advised they can leave the meeting at that time. If the host begins to record after callers are already on the call, they are provided the same audible notification. Additionally, all calls show a visible notification while a call is being recorded.
For more information, please see:
https://help.webex.com/en-us/nuwqxdab/Find-your-Webex-Recordings
Cisco WebEx Network Based Recording (NBR) Storage
Cisco Webex NBR recordings are accessible in the My Files directory in Cisco Webex Meetings, and can be played back by a direct stream or through a link. Different packages and subscription models include different amounts of NBR Storage. Check your subscription for more details on the amount of NBR Storage included with your Webex service. Additional Cisco Webex NBR storage can also be purchased.
For specifics of security of recording, please see the Security and Privacy section of this service description.
Webex Application (Desktop) Features
Pre-Meeting Experience
- Start meeting in personal room via single button
- Easily join meetings that are already scheduled
- Schedule meetings. Your Webex Desktop Application is always synchronized with Outlook
A Video Centric Experience
- Webex Desktop Meetings application for Cisco Webex Meetings and Events that now delivers simple and modern video meetings. The latest UI enhances the entire meeting experience from start to finish
- Maximized real-estate for face-to-face HD video meetings
- Easily switch between Active Speaker and Thumbnail view, Active Speaker-only view, and Grid view where you can see up to 25 videos simultaneously, via the new layout controls.
- New layouts give you complete control of how you view your meeting
- The layout adjusts automatically when content is shared, moving video to the top.
- Layout controls to switch to side-by-side view.
- Floating window view to independently position and resize any panel. Users can drag these panels to a second monitor.
Simplified meeting controls
- The centralized control bar puts all of the essential meeting features directly at your fingertips in a consolidated location.
- The meeting controls automatically hide when not in use, and reappear as soon as you move your mouse.
- The new Share dialogue shows thumbnail previews of the screens and applications you have open. This makes finding the content you want to share quicker and more intuitive.
Webex Application (Mobile)
Webex is can be used with most devices, via applications for both Android and iOS devices (iPhone and iPad). The application enables users to:
- Host and attend meetings.
- Join online events.
- Attend training sessions.
3rd Party App Integration Support
Webex features standard integrations and support for key 3rd party business applications and services, to insure Webex is where your users work. Some examples include:
Microsoft Office Integration
Simplified integration with Microsoft Office 365, to insure simple Webex meeting creation, and management within the Office Calendar
Google G-Suite Calendar Integration
The Cisco Webex integration with Google Calendar lets G Suite users schedule Webex meetings and Webex Personal Room meetings directly from Google Calendar, in any browser. The calendar invite shows the Webex meeting details, including a link to join the meeting.
Streaming to Facebook Live
Users can stream a Cisco Webex meeting to Facebook Live. This enables organizations to reach their potential markets or intended audience on social media from within the Cisco WebEx environment.
Webex API Support
The Webex Platform provides various API’s to enable integrations that simplify the setup of users, and general use of the Webex service. More information regarding API support can be found here:
https://developer.cisco.com/site/webex-developer/develop-test/xml-api/overview/