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The residents at an exclusive community in Pennsylvania are proud to know their Verizon technicians by name: David Metague, Pete Altieri and Andrew Davis.
A tight-knit active adult community of just a few hundred, Foulkeways at Gwynedd recently wired each resident’s home for TV and Internet access. The trio of Verizon technicians spent quality time with each resident, explaining their set-top box, email, channel lineup and more – including finding a solution for a few of the residents who weren’t keen on the blinking lights on their router.
One woman went so far as to hide it behind a chair. Upon learning this, Dave rewired the box into a closet so it wouldn’t bother her anymore.
“It’s nice to have somebody who knows what they’re doing on the spot,” says resident David Long. “If we didn’t have somebody at Foulkeways, we’d wait two weeks before anybody got out here.”
Dave, Drew, and Pete have become such staples in the community that last year, a group decided to honor them in the annual scarecrow contest. The results speak for themselves. Pete literally gave the shirt off his back to clothe the scarecrow in distinctive 'Verizon red'. Dave provided the tool belt and hat and Drew completed the outfit. In addition to keeping the birds at bay, the scarecrow represents a job well done for our technicians.
Bill Durbin, Director of IT Services at Foulkeways knows it takes a certain type of personality to work with the residents. “I commended the Verizon team for their understanding and patience. In addition to providing a consistent face for our residents, the techs went above and beyond to improve their experience,” said Durbin.
At Foulkeways, success is measured not just in happy customers, but in the lasting bonds formed with the community. “It just solidified the relationships they had up here with a lot of us people,” says resident Phil How. “I have not run into guys who not only knew their stuff, which of course they did, but you know, they were just people people."
This guest post was contributed by Mona Valentine.
