Update a user’s access, role or permissions

Verizon Enterprise Center has ten roles you can choose from that outline which parts of the portal a user can see and use–ensuring you have complete control over who can access your company’s information. Each role gives a user a different set of permissions to the main sections of Verizon Enterprise Center: billing, orders, service and repairs. If you’re not sure which role to choose, learn what each role can access.

Outside of a user’s role, Verizon Enterprise Center has several additional product tools you can allow your users to access. These include tools such as Dynamic Network Manager, Network Manager and WAN Analysis to help monitor and update your Verizon services. If you need to update a user’s access to a specific product tool, you won’t be able to do that by changing their role. Instead, you can follow these steps to grant or remove their access to a product tool below.

To get started

1. Log in to Verizon Enterprise Center

2. From the top menu, select Manage users > All users

Select the user you’d like to change

2. Under Manage Users, select View all

3. Search for the user you’d like to update. The user’s current role will display in the third column titled Role

4. Click + next to the user’s ID and select Change Role

Choose a new role

5. Select a new role and click OK to save your changes. If you’re not sure which role to choose, learn what each role can access

6. The user will have updated access as soon as you’ve submitted the change

You can easily update which companies a user is authorized to access.

To get started

1. Log in to Verizon Enterprise Center

2. From the top menu, select Manage users > All users

3. Click the user ID you'd like to update

4. Under Company Authorization, you'll see a list of the companies the user has authorization to view

5. Click remove or select to Add/View Company

6. Select the company you'd like to add and save your changes

NOTE: If you remove a company, the user will lose access to all of that company's CPNI, accounts and product tools. Be sure to double-check your changes before submitting.

As a primary contact you can control which users can access each of your company’s billing accounts. Some users may need to see everything, while you'll want to limit other users to a few, select accounts. You can quickly update their permissions if a user ever wants to access additional accounts or needs their access restricted.

If a user wants accounts added or removed for a specific product tool such as WAN Analysis or VoIP IAC, you’ll want to skip down to the edit product tool access section below. 

To get started

1. Log in to Verizon Enterprise Center

2. From the top menu, select Manage users > All users

Select the user you’d like to update

2. Under Manage Users, select View all

3. Click the user ID you'd like to update

Edit accounts

4. When adding or removing access to accounts, you can choose to update by:

• Accounts if the user should only gain/remove access for specific accounts
• Companies if the user should gain/remove access for all of the accounts for a company
• Group Identifiers if the user should gain/remove access to a service group, customer group identifier (CGI) or eMedia configuration ID

The first circle shows the number of specific accounts the user can access and the second circle shows the companies and groups the user can access.

Click Add to add an account, company or group identifier

- Or -

Click View/Remove to view what is already assigned to the user and remove an account, company or group identifier

NOTE: Users can only access accounts for the companies they have been authorized for. If the account you want to add is not showing up, it is most likely because this account belongs to a different company. First authorize the user to access this additional company before adding the new accounts.

As a primary contact, you can update a user’s product tools permissions in 3 ways. You can:

• Grant access to a new product tool
• Update the accounts a user can access with a product tool
• Remove access to a product tool

Verizon Enterprise Center has several product tools that will help you and your teammates manage your Verizon services. If you’re not sure which tools to select for this user, this matrix will make recommendations based off of your products and services.

If your user can already access a product tool but cannot see all of the accounts or information they need within the tool, follow the steps to add new account in the edit product tool section below. 

To get started

1. Log in to Verizon Enterprise Center

2. From the top menu, select Manage users > All users

Select the user you’d like to update

2. Under Manage Users, select View all

3. Click the user ID you'd like to give access to

Add product tools

4. Under Primary Contact/Admin Manageable Product Tools you can view a list of the product tools the user can already access

5. To add an additional product tool, click Add Product Tools

6. Select whichever product tools you'd like to add

NOTE: Primary Contacts cannot grant access to certain product tools because they require additional security or fees. If the product tool you want to add is not listed, have the user contact the Verizon Enterprise Center Help Desk to gain access.

Select which accounts the user can access with the product tool

7. Click Assign Accounts to choose which accounts the user can access with the tool

8. Click Next after you’ve selected accounts for all of your user’s product tools

Confirm your changes

9. Click Add to save your changes. The user should be able to access the new tools within 48 hours

Even if a user has access to a product tool they may still have issues seeing all of the accounts or information they need within the tool. Each product tool automatically defaults to having access to no accounts until you add them–allowing you to fully customize your user’s access and prevent users from accidentally viewing confidential information.

To get started

1. Log in to Verizon Enterprise Center

2. From the top menu, select Manage users > All users

Select the user you’d like to update

2. Under Manage Users, select View all

3. Click the user ID you'd like to update

View product tools

4. Under Primary Contact/Admin Manageable Product Tools you can view a list of the product tools the user can already access

5. Click + next to the product tool you’d like to update

6. Select either:

• Add to select a new account for the user to access
• View/Remove to see a list of the accounts the user can currently view and remove any accounts the user should no longer have access to. The user will have updated access within 48 hours

If a user no longer needs to access a product tool you can quickly delete it. Deleting the tool will completely remove the product tool from the user’s profile. If you want to simply restrict the accounts a user can access with a product tool, see the steps above to update the accounts a user can access with a product tool.

To get started

1. Log in to Verizon Enterprise Center

2. From the top menu, select Manage users > All users

Select the user you’d like to update

2. Under Manage Users, select View all

3. Click the user ID you'd like to update

View product tools

4. Under Primary Contact/Admin Manageable Product Tools you can view a list of the product tools the user can access

5. Click + next to the product tool you’d like to remove

6. Click to remove the product tool. The user will lose access within 48 hours