Escalate an incident ticket
Last updated: 10/02/2022
Escalate your incident ticket if your issue worsens or needs urgent attention.
Escalate a ticket
To escalate a trouble ticket:
Locate your ticket in your ticket list
1. Log in to Verizon Enterprise Center
2. Select Repairs > My tickets
3. Select the ticket number you’d like to escalate
Request an escalation
4. Click Update > Request Escalation
Submit your request
5. Select the reason you want to escalate the ticket and a comment
6. Click Submit to send your escalation to our technicians
