Manage email-to-text opt-in and opt-out

What is email-to-text?

Email-to-text is the ability to send a text or image to any device via email. It is an email sent using your mobile number's email address (e.g. 5555555555@vtext.com or 5555555555@vzpix.com). The service is not intended for commercial or emergency purposes. It is intended for low-volume consumer use only.

If I don’t want email-to-text, how do I turn it off?

You can turn email-to-text off by texting Off to 4040.

What if I have turned off email-to-text and realize I receive important messages this way?

You can turn email-to-text back on by texting On to 4040.

Will I miss out on receiving any important messages by opting out of email-to-text?

Although most messages sent via email-to-text are from spammers, some lawful businesses and other organizations may still use email-to-text to send legitimate messages to their customers. Despite that, email-to-text is not intended for business messages. By opting out from receiving email-to-text messages, there is a risk that you might miss out on text messages from a business or organization with which you have a relationship, until those business senders switch to a different delivery method.

How do I know if I turned off the email-to-text message functionality?

Text Status to 4040 and it will return your status to you.

If you are opted out, it will return “Email-to-Text is blocked for your phone number. Text “on” to 4040 to allow.”
If it is still enabled, it will return “Email-to-Text has been allowed for your phone number. Text “off” to 4040 to block.”

How do I check the status of my receiving email-to-text messages?

If you are unsure if your device has email-to-text turned on, you can text the word Status to 4040.

Here are all the other options you can use to message to short code 4040:

Text keyword Off to disable from receiving email-to-text messages
Text keyword On to enable your email-to-text functionality
Text keyword Help to receive instructions

I have a business and my email-to-text messages are not going through. What should I do?

Email-to-text is not intended for business/non-consumer (also known as A2P) messages. It is a legacy platform built to support low-volume consumer traffic only. Verizon has relationships with aggregator partners who offer messaging services for Business Messaging. We recommend you reach out to: Imimobile, Infobip, Kaleyra, Sinch, Syniverse, Twilio, Vibes Media, or consider Verizon’s Enterprise Messaging (EMAG) solution.

What’s the difference if I text short code “4040” versus “7726”?

4040 - Manages your opt in/ opt out status of email-to-text.
7726 - A universal way to report any suspicious spam or unwanted text messages.

How do I go about reporting a spam message?

Manually forward the message to 7726.

Apple Device

Open your Apple text messaging app
Find and select the spam text message you want to report to junk
Tap “Report Junk” button within your text messaging app
Select “Delete and Report Junk”

Android Device
Android Messages

Open your Android messaging app
Long-press the message you want to block
Select the three dots in the upper left corner
Select Block
Select “Report Spam”
Then tap ok

[Policy name] Message+

Open your Message+ messaging app
Long-press on the message you want to report to spam
Select “Report Spam” from the pop-up screen
Select “Report Spam”

Samsung Messages

Open your Samsung messaging app
Click the three dots in the upper right corner
Selecciona Settings
Select “Block Numbers and Spam”
Select “Block Numbers”
Select “Messages”
Select the conversation you want to block