Verizon aids communities hit hard by Hurricane Francine

9.13.24 Update

Call/Text/Data usage incurred by customers living in Hurricane Francine-impacted parishes will be waived from September 13 - 19

To help residents in Louisiana most impacted by Hurricane Francine, Verizon is waiving postpaid domestic call/text/data usage incurred from September 13 - 19.

The waiver applies to all postpaid consumer customers, small business* and prepaid customers** in the following Louisiana parishes: Ascension, Assumption, Lafourche, St. James, St. Mary, St. John the Baptist, Tangipahoa and Terrebonne.

Customers do not have to take any action to take advantage of the offer. Any overages for those whose billing cycles have already closed will be automatically credited back.

**For prepaid customers using Straight Talk, Tracfone, Total Wireless, Simple Mobile, Walmart Family Mobile, Net10, GoSmart, and Page Plus, we are extending service end dates to September 19, 2024.

The Verizon network remains strong.

Our engineers have worked tirelessly to keep Louisiana connected and continue to monitor network performance. The redundancy built into Verizon’s network, along with the steadfast preparation measures undertaken by our engineers, helped keep Verizon customers in Louisiana connected in the wake of Hurricane Francine.

*Verizon small business customers include customers with 50 lines or less.

For media: we have b-roll, pictures and additional information on our emergency response equipment available at our Emergency Resource Center - https://www.verizon.com/about/news/emergency-resource-center