Click, chat or call – thanks to you, Verizon ranks tops in latest customer support report

We know it’s not one-size-fits-all when it comes to customer support. Some people like to send us a Tweet to @VZWSupport or message us on Facebook. You may want to use the chat feature in the MyVerizon App. Some folks prefer calling our customer service team. Or maybe you want to use online resources, including a device Troubleshooting Assistant.

The good news? You have options!

And these options are delivering a great experience. In a new customer support ranking by Tom’s Guide that compares customer service experiences across all major postpaid and prepaid wireless service providers, Verizon topped the list.

According to the independent study, “You name the venue — online, social media, telephone — and Verizon aces the test. We’re particularly impressed with the carrier's online resources, including device simulators that can tackle many questions you might have about your phone.”

Tom’s Guide also recently named Verizon as the fastest wireless network for the second year in a row. We had the highest average download speed and fastest app-download time in tests conducted in all six cities they measured: New York, Los Angeles, Chicago, San Francisco, Seattle and Houston.

“It only works when it all works,” said Verizon Wireless leader Ronan Dunne. “The number 1 Customer Service on the number 1 Network makes a great home for Verizon unlimited.”

“We have to earn your business every day, so we will continue our work to provide you the very best experience whether it’s online, by phone, social media or in person,” he added.

We are here to help because we know better matters for you.