Terms of Service for Managed Business Internet Solution
(Verizon Wireless Professional Services FOR Fixed Wireless Access)

These are the Terms of Service for Managed Business Internet Solution (Verizon Wireless Professional Services for Fixed Wireless Access (FWA), which consist of a Site Survey, Site Installation and/or Site Uninstall, and/or Device Management and Support Service (“Services”) as described below.  Work related to the Services may be performed by Verizon Wireless or by third party contractors under the supervision of Verizon Wireless. 

“Verizon Wireless” or “Verizon” refers to Cellco Partnership d/b/a Verizon Wireless, a Delaware general partnership with an address at One Verizon Way, Basking Ridge, New Jersey 07920, United States, on behalf of itself and for the benefit of its affiliates and “Customer” refers to the company or organization that places an order for the Service (each a “Party” and, collectively, the “Parties”). 

These Terms of Service include: (i) Wireless Professional Services Service Attachment, and (ii) Statement of Work (“SOW”). The Professional Services provided to Customer are governed by these Terms of Service and Customer’s Agreement.  The order of precedence (in descending priority) is: (a) SOW, (b) Wireless Professional Services Service Attachment, and (c) Agreement.  

These Terms of Service do not convey any right to access or use any other Verizon Wireless services, including without limitation, wireless connectivity service, which are governed by separate agreements.

VERIZON WIRELESS PROFESSIONAL SERVICES SERVICE ATTACHMENT

DEFINITIONS: The following definitions apply to Wireless Professional Services, in addition to definitions in the Agreement and SOWs:  

1. Service Definition

2.1  Verizon Professional Services provide technical, advisory and consultative services, including reports or other Deliverables specified in the applicable SOW.  Verizon will document any request to change a SOW in a Change Order to be executed by both Parties.

2.2  Verizon controls the means, methods, places and time of its performance of the Professional Services (including the use of subcontractors and consultants).  Nothing in the SOW creates an employer-employee relationship between Customer and either Verizon or any employee or agent of Verizon.

2.3  Verizon reserves the right to decline a Customer request to provide Professional Services at any Customer Site if, in Verizon’s sole discretion: (1) the Customer Site is unsafe for Verizon personnel; (2) applicable tax, regulatory laws, rules, or regulations render performance of Professional Services in a location unreasonable, impracticable, or impossible; or (3) Verizon is unable to obtain a necessary permit, or similar authorization.   

2.4  Customer is solely responsible for determining the suitability of third party products and services, and Verizon has no liability or responsibility for Customer’s third party products and services. 

2.5 Each Deliverable and the Project altogether are deemed accepted and complete at the time of delivery/performance, unless Customer promptly demonstrates to the reasonable satisfaction of Verizon that it fails to meet the Order requirements.        

2.6 Customer will pay the charges stated in a SOW and/or Order, which may include recurring, nonrecurring, work time (per hour), materials, travel, lodging, shipping, handling, insurance, administrative, and other charges (“Charges”).  Verizon may incur reasonable travel, lodging and other associated expenses in connection with the performance of a Project.  Verizon may invoice these expenses monthly in arrears and, for travel and lodging, with prior Customer approval and in accordance with Customer’s reasonable expense reimbursement policies.  

3. Assistance. Customer will make available to Verizon: (a) any systems to be tested (both physically and remotely), with normal operating throughput; (b) all system, policy, process or other documentation reasonably requested; (c) all necessary personnel (including business partners, and vendors, as appropriate) for meetings or interviews; and (d) emergency contact numbers, if requested, for emergencies occurring outside of Business Days.       

3.1 Customer warrants that it owns all right, title, and interest in and to, or has the license for and the right to grant Verizon access to, any programs, systems, data, materials, internet protocol (“IP”) addresses, domains or other information furnished by Customer to Verizon for the purpose of enabling Verizon to perform the Professional Services.  Customer will ensure the accuracy of the IP addresses, domains, programs, systems, data, materials or other information furnished by Customer to Verizon.

3.2 Customer represents and warrants that: (a) it has and will continue to have full authority to consent to having the Professional Services provided; and (b) it has obtained in writing all authorizations necessary from any third party for Verizon to provide the Professional Services.

4. Conditions.  A SOW may identify Conditions on which the SOW is based.  Each Party will notify the other promptly if it determines that a Condition has not been met or is unlikely to be met.  If Verizon reasonably determines that an unmet Condition will adversely impact Verizon’s performance or delivery of the Project (such as its likely costs, required effort, timelines, etc.), the Parties will work diligently to reach agreement on a Change Order to cure it, and Verizon may suspend work on the Project in the meantime (without limiting any other remedy it may have). If a Condition is not met, and within 45 days the Parties have not agreed on a Change Order to cure it (starting from the date Verizon provides Customer a proposed Change Order), then Verizon may terminate the work.

5. Copyright, Intellectual Property and License. For any Deliverables owned by Verizon and Verizon Underlying Materials incorporated into any Deliverable, Verizon grants to Customer a non-exclusive, worldwide, royalty-free license to use them for either: (a) use with or as part of the Professional Services; or (b) perpetually, if such Deliverable is, by its nature and content, intended to be used after the provision of Professional Services, provided that Verizon may terminate that license if Customer is in breach of the Agreement, and Customer may use the Verizon Underlying Materials only as part of the Deliverable and not on a standalone basis. The Deliverables and Verizon Underlying Materials are Verizon Confidential Information and Customer agrees not to sublicense, distribute, sell, assign, decompile, reverse engineer, or otherwise attempt to access the source code of, modify, alter, or make derivative works of them.  Customer grants Verizon, its Affiliates and their contractors a worldwide, non-exclusive, royalty free, non-transferable license to use, disclose, copy, display, and create derivative works of the Original Customer-Unique Content in performing a Project.

5.1 As between Verizon (excluding its suppliers and contractors) and Customer, Customer owns the copyright in the part of the Deliverable that is Original Customer-Unique Content.  All other intellectual property rights in the Deliverables, or based on them, are the sole and exclusive property of Verizon or its vendors.

5.2 Verizon retains ownership, including worldwide intellectual property rights, in any and all: (a) Deliverables, other than the copyright to the Original Customer-Unique Content; and (b) Verizon Underlying Materials that are incorporated into any Deliverable, such as templates, forms, and underlying methodologies.  

6. Financial Terms

6.1 Rates and Charges. Customer will pay the Charges set forth in Exhibit A for the Services ordered. Services will be charged on a non-recurring basis (NRC) or a monthly recurring basis (MRC) depending on the Services Customer orders. If Customer terminates any MRC charged Services in Exhibit A prior to the end of the 36 month Term, Customer will pay an early termination charge equal to 75% of the MRC that would have been payable for those Services for the remaining unexpired portion of the Term, or such other percentage as may be set forth in Exhibit A for any MRC charged Services. Services that are charged NRC will be invoiced upon the completion of Services provided for such NRC SKU.  Services that are charged an MRC will be invoiced monthly, starting upon the completion of Services provided for such MRC SKU. Verizon considers this a standard product offering and therefore the charges set forth in Exhibit A are subject to change for new orders.

7. Term and Termination of Services 

a) Term. Unless otherwise specified in a Table, for all Service options that include Device Support Services or FWA Device Rental plus Device Support Services, the Term is 36 months. Customer is required to order Device Support Services if it orders FWA Device Rental and the 36 month Term will be coterminous. The Term commences when Verizon fulfills the order and approves the order completion.  Verizon will notify Customer upon order completion. At the conclusion of the Term, all MRC Services will continue on a month to month basis until terminated on 30 days written notice by either Party.

b) Verizon Wireless reserves the right to discontinue or otherwise terminate the Services by providing at least ninety (90) days’ written notice to Customer. Customer shall be responsible for all Charges incurred through the date of termination.  If Verizon terminates Service subject to the 36 month Term prior to its completion, Customer will not owe an early termination charge.

c) VERIZON WIRELESS CAN WITHOUT NOTICE AND WITHOUT PENALTY OR OTHER OBLIGATION, LIMIT, SUSPEND, OR CANCEL THE SERVICES IF CUSTOMER BREACHES THE TERMS AND CONDITIONS HEREIN. Customer will, upon termination, be responsible for all outstanding Charges, including early termination charges if applicable. 

8. Service Delivery Timelines. Verizon will use the following target timelines for delivery of Services after Customer places and approves the order. All time frames are depicted in Business Days and measured from the time Verizon initiates discussions with the Customer to confirm available service dates. For orders that exceed two hundred and fifty (250) sites, schedules will be determined with the Customer as part of a project plan for an approved order. 

Delivery Timelines

¹Scheduled means that Verizon will schedule the resources within the target timeline based on Customer available dates, not that delivery of Services will occur within the target timeline. 
²Assumes equipment is in the staging warehouse facility specified by Verizon and ready for staging and kitting.

STATEMENT OF WORK 

1. Description of Project. Each location where a single FWA Device will be installed is a Customer Site. Verizon will provide Customer with the following Professional Services for a 5G C-Band, 5G mmWave, or 4G Long-Term Evolution (4G LTE) FWA Device at the Customer Site, as ordered by Customer:

• Conduct a site survey (“Site Survey”) as described below;
• Perform any site readiness activities necessary for an install;
• Perform staging and kitting for all FWA Devices that will be installed;
• Either:
  • Provide onsite installation of an FWA Device at each location specified in the Site Survey; or     
  • Provide remote installation support;
• Provide device management support.

1.1. Work Order. Verizon and Customer will document each Customer Site in scope for this SOW in an intake form or work order (“Work Order”). Customer will provide Verizon the following information for each Customer Site to include in the Work Order: (a) address, (b) local contact, (c) hours of operation, (d) access requirements, and (e) availability for conducting the ordered Services.

1.2. Personnel Lift. At each Customer Site where the height requirement exceeds twelve (12) feet, Verizon will quote a single-person capacity personnel lift. Verizon will be responsible for procurement, operation and return of the lift from each Customer Site. Verizon will ensure field technicians are trained and qualified to operate the equipment being used.      

1.3.  Deliverables. Customer will have two (2) Business Days after receipt of a Deliverable to evaluate that Deliverable. Within such period, Customer may request changes via email to the Verizon project manager, who will evaluate the request, make any mutually agreed changes, and submit any modified Deliverable. Deliverables are intended for Customer and Verizon use only. Customer may disclose a Deliverable to a third party pursuant to the Agreement’s confidentiality terms and upon Verizon’s written approval.

1.4. Dispatch Charges. For Site Survey, Site Readiness and On-Site Installation, as applicable, Verizon will schedule a technician to perform Services during a four-hour (4) arrival window during a Business Day at the Customer Site (a “Dispatch”). If during the scheduled arrival window, the Verizon technician is turned away or otherwise refused entry for reasons outside Verizon’s control, the Verizon technician will leave the site fifteen (15) minutes after arrival and Customer will pay a missed appointment Charge for that Dispatch in addition to Charges associated with any additional Dispatch to complete the Service for that Customer Site. Customer may request afterhours Services for an additional fee which will be quoted upon Customer request.

1.5.  Admin Access. Customer must provide Verizon (or its subcontractor) with collaborator admin access to its cloud management platform for all FWA Devices installed as part of this SOW. All licenses for FWA Devices installed under this SOW will be on a MBIS specific sub-account within the cloud management platform. Verizon (or its subcontractor) will provide Customer with collaborator admin access to the relevant cloud management platform for all FWA Devices rented under this SOW.

2. Scope of Work

2.1 Site Survey. Verizon will conduct a directional and/or omni-directional Site Survey, as described below, to assess the cellular RF characteristics, data transfer performance, infrastructure, and cable path design for the installation of the FWA Device at a Customer Site as ordered by the Customer. Directional site survey will be conducted on the roof or exterior of the Customer Site, where a direct line of sight can be achieved. If direct line of sight cannot be achieved or mmWave throughput results does not meet Customer’s minimum throughput requirements, then Verizon will conduct an omni-directional FWA Site Survey to assess up to three (3) locations where the FWA Device is intended to be installed (“Locations”) in order to identify the best Location. 

2.1.1. RF Performance. Verizon will capture the following RF performance measurements for up to three (3) carriers as selected by Customer:

• Signal receive power in decibels to milliwatt (“dBm”);
• Signal receive quality in decibels (“dB”); and
• Signal to interference plus noise reduction in dB.

2.1.2. Data Transfer Performance.  Verizon will capture the following data transfer performance measurements for up to three (3) carriers as selected by Customer:

• Upload speed in megabits per section (“Mbps”);
• Download speed in Mbps; and
• Latency in milliseconds

2.1.3. Infrastructure Assessment. Verizon will conduct a limited infrastructure assessment by:

• Photographing the Location;
• Validating that electrical power is within six feet of the Location; 
• Confirming that an adequate cellular router mounting area is available, such as within an equipment rack;
• Verifying if Customer’s existing network router has an available port for connection into an FWA Device;
• Verifying if a personnel lift will be required to perform site readiness and FWA Device installation.

2.1.4. Cable Path Design Assessment. Verizon will conduct a cable path design assessment by:

• Photographing the Location no higher than twelve (12) feet; and 
• Photographing and documenting the cable path from the Location to the network router:
• Existing entry ports and conduits;
• If required, proposed wall or ceiling penetrations;
  • Cable path no longer than three hundred (300) feet for ethernet cable;
  • Cable path no longer than one hundred (100) feet for coaxial cable. 
    

2.1.5. Deliverable. Verizon will document the results of the Site Survey in an FWA Site Survey Report in Adobe Portable Document Format (PDF) (FWA Site Survey PDF) to be provided to Customer. The FWA Site Survey PDF will specify whether the Customer Site needs additional site readiness work to install the FWA Device based on the assessment criteria specified under this SOW and, if so, what is required. 

2.1.6. Conditions.  The following Conditions apply to the Site Survey:

• Survey Location (interior or exterior) may not exceed twelve feet in height;
• Multi-carrier survey option, if ordered as an additional service, will include the following carriers only: Verizon, AT&T, and T-Mobile;
• Cable path will not exceed 300 feet for Ethernet cable or 100 feet for coaxial cable;
• Customer will provide any structural analysis that may be required;
• Customer will have thirty (30) Business Days from receipt of the FWA Site Survey PDF to confirm, in writing, whether or not they will proceed with installation; the date Customer provides confirmation is the “Confirmation Date”. In addition, if site readiness work is required (“Site Remediation”) and is within the scope of this SOW, Customer will also confirm whether they will perform the work themselves or request that Verizon do the work. If Customer does not provide such confirmation within the thirty (30) Business Days,  a Site Survey – declined purchase charge will apply. If, at a later date, Customer decides to proceed, a new Site Survey will be required and any additional work associated with the site will require a new order;
• If Site Remediation is required and Customer is performing the work (or any part of it) themselves, Customer will have twenty (20) Business Days from the Confirmation Date to complete Site Remediation (or the portion they are responsible for) and provide proof that work has been completed. If such Site Remediation is not completed within the twenty (20) day period, Verizon reserves the right to charge a missed appointment charge;   
• If Site Remediation is required and Customer requests Verizon perform such work, Customer must ensure any internal Customer requirements (if any) needed to enable Verizon to perform Site Remediation (e.g., POs, site access, etc.) are met within ten (10) Business Days from the Confirmation Date.  If any such requirements are not met within ten (10) Business Days, Verizon reserves the right to charge a missed appointment charge.     
• If Customer decides not to proceed with installation upon receiving the results of the Site Survey, a Site Survey - declined purchase charge will apply. 

2.2.  Site Remediation. If required, Verizon will provide the Customer with a quote to perform the following Site Remediation Services to prepare a Customer Site for installation of FWA Devices: 

2.2.1.  Innerduct Installation. Verizon will provide and install innerduct (strapping, bracing, attachments, etc.) and will include prepositioned pull tape/rope. This includes all corrugated, split, smooth, plenum or riser rated products as designated by Customer. 

2.2.2.  Conduit Installation. Verizon will provide and install and connect conduit associated with transitional, storage, and pull boxes, and terminal enclosures including prepositioned pull tape, fittings, hangers, and supporting hardware specified within the FWA Site Survey PDF. Diameters will range from one-half (½) inch to two (2) inches. 

2.2.3. Core Drilling. Verizon will conduct core drilling through specified walls at the Customer Site. Unit will include labor, through-hole sleeve and approved fire stop materials. Core drilling may be executed internally or externally to a Customer Site. Any required penetrations to the roof or floor must be completed by the Customer. 

2.2.4. Firebreak. Verizon will install fire breaks as required at a Customer Site on both sides of the wall opening (sheetrock, cinder block, concrete). 

2.2.5. Cable Installation. Verizon will provide and install specific types of cables. The installation will include:

• Pulling the cable(s) concurrently if more than one cable from the A end to the B end in the appropriate pathway/conduit;
• Leaving the pull string (if used); and
• Ensuring both A and B end of each cable run are:
  • Clearly tagged and labeled for intended use;
  • Correctly tipped according to industry standards;
  • Tested as fully-functional per industry standards; and 
  • Coiled service loop of at least five feet in length.

2.2.6. Ground Rod Installation. Verizon will provide the labor, equipment, material, and material handling required to install one eight (8) foot metal ground rod at the Customer Site. Included in this unit are any mechanical or exothermic methods required to terminate the ground cable to the ground rod. 

2.2.7. Mounting Bracket Installation. Verizon will provide and install the appropriate mounting brackets:

• Sled Mount - a non-penetrating mount typically installed on a rooftop location used to mount equipment where roof penetrations are not allowed.
• J-Pole Mount - a J shaped pipe with a mounting bracket ideally designed for outdoor use that is mountable on the side of a structure or on a roof.
• Standard Mount - mounting hardware included as standard with device being installed that typically includes small brackets and bands to secure the equipment. 

2.2.8.  On Site Installation Support for Remote Installation Services. Verizon will provide additional on-site installation support where the Customer opted for remote installation support but subsequently requires additional on-site support to successfully install the device. 

2.2.9.  Deliverables. Verizon will document the results of the Site Readiness Services in an FWA Site Readiness PDF (“FWA Site Readiness PDF”) to be provided to Customer. 

2.2.10. Conditions. The following Conditions apply to the Site Readiness Services:

• The FWA Site Survey PDF has identified the Customer Site as requiring Site Readiness in order to proceed with installation services;
• Customer will provide any structural analysis that may be required;
• Any penetrations to the roof or floor, if required, are excluded and are Customer’s responsibility;
• On site installation support for remote installation services will be provided to business locations only and not residential locations.

2.3. Staging and Kitting. Verizon will perform the following staging and kitting services to prepare the FWA Devices for installation:

2.3.1.  Device Warehousing. Verizon will receive the FWA Devices and be responsible for the following activities:

• Device Receipt
• Almacenamiento del dispositivo
• Device Configuration
• Shipment of Device and installation materials to Customer Site

2.3.2. Activation. Customer will select a Verizon Business Internet plan and Verizon will activate the service for the FWA Device prior to installation. Customer will be responsible for procurement and service activation of all non-Verizon services and must ship, at Customer expense, activated SIMs to the staging and kitting facility specified by Verizon.

2.3.3. Configuration. Verizon will configure the FWA Devices upon activation with the Customer provided configuration or Verizon’s configuration if Customer does not provide one.  This configuration will allow Simple Network Management Protocol or Internet Control Message Protocol (“SNMP or ICMP”) monitoring of the FWA Devices.

2.3.4. Kitting. Verizon will bundle and/or package the site equipment and materials (“Install Kit”) necessary to install the FWA Device and prepare for shipment to Customer Site. 

2.3.5. Shipping to Site. Verizon will ship the Install Kit to the Customer Site approximately seven (7) business days prior to installation. Once the Install Kit arrives at the Customer Site, Customer will be responsible for safeguarding the Install Kit and once at the Customer Site, if the Install Kit or any items within it are removed, lost, stolen or otherwise missing, Customer will be responsible for the replacement cost. The Install Kit must be located and available within fifteen (15) minutes of the Verizon technician checking in with the Customer Site contact for On-Site Installation or the site visit may be cancelled and Verizon reserves the right to charge for the Missed Appointment.

2.3.6. Conditions. The following Condition applies to FWA Staging and Kitting Services:

• Customer will ship any BYOD FWA Device to the staging and kitting facility location and Customer ordered equipment must have arrived at the warehouse facility to perform staging and kitting activities;
• Customer will provide the FWA Device configurations, including a LAN IP address where applicable, and any labeling schema within three (3) Business Days of Verizon’s request for this information.

2.4.  On Site Installation. Verizon will perform the following installation Services (“On-Site Installation”) for the FWA Devices at the Customer Site:

• Mount the FWA Device at the Location specified in the Site Survey according to the manufacturer requirements;
• Connect the required cables for the FWA Device;
• For an external FWA Device, confirm the FWA Device is grounded according to manufacturer requirements;
• Connect the power source to the FWA Device, and plug the power source into the identified outlet;
• Execute and record the results of cellular service quality tests, including validation of upload and download speeds for all approved carriers as needed; and
• When the installation Location requires cable installation, install up to three hundred (300) feet of cable for the FWA Device.
  

2.4.1. Additional On-Site Services. Verizon will provide a quote to the Customer for each of the following services as needed at each Location:

• On-Site Installation Services for Remote Installation Locations where Customer previously ordered Remote Installation but now requests on-site installation
• Uninstallation of legacy equipment
• Post installation moves, additions, or changes  

2.4.2. Deliverable. Verizon will document the results of the On-Site Installation in an FWA installation report in PDF (“FWA Site Installation PDF”) to be provided to Customer. 

2.4.3. Conditions.  The following Conditions apply to On Site Installation:

• The FWA Device to be installed is physically located and available at the Customer Site; 
• The complete Install Kit is at the Customer Site, with all components, and can be located within 15 minutes of the technician’s arrival; and
• Verizon cellular service has been activated on the FWA Device to be installed.

2.5. Remote Installation. Verizon will perform the following remote installation Services (“Remote Installation”) for 5G C-Band or 4G Long-Term Evolution FWA Devices:

• Provide self-installation guide to Customer
• Provide twenty-four (24) hour, seven (7) day a week support to resolve activation issues during installation;
• Verify the correct set up of FWA Devices;
• Review connection status;
• Work with Customer to determine optimal placement of FWA Devices; and 
• Monitor FWA Devices until we verify stable state.

2.5.1. Deliverable. Verizon will document the results of the Remote Installation Services in an FWA remote installation report in PDF (“FWA Remote Site Installation PDF”) to be provided to Customer. 

2.5.2. Conditions.  The following Conditions apply to Remote Installation:

• The FWA Devices are physically located and available at the Customer Site;
• Verizon cellular service has been activated on the FWA Devices to be installed;
• Any FWA devices that utilize mmWave services are excluded from Remote Installation. 

2.6. FWA Device Management. Verizon will perform the following device management support services (“Device Support Services”) as ordered: 

2.6.1. Remote Monitoring. Verizon will provide remote monitoring of the FWA Device in the cloud based platform twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year. Each alert will be registered as an incident with Help Desk Support for resolution. Customer will receive a notification of the issue and a timeline for resolution. Monitoring of non-Verizon carriers will be limited to up/down status monitoring with only alert notification to the Customer for Customer resolution. 

2.6.2. Help Desk Support; Next Business Day Replacement. Customers will be provided a phone number and email address to submit incidents directly to Help Desk Support to assess and diagnose, and resolve FWA Device issues. If the FWA Device is found to be defective, Verizon will initiate the FWA Device replacement process, including obtaining a Return Merchandise Authorization (“RMA”), with the FWA Device manufacturer.

• Sites that received On-Site Installation will have a technician dispatched for FWA Device replacement the next Business Day after the replacement FWA Device is confirmed to be at the Customer Site and manufacturer has issued an RMA. Verizon will re-package the defective FWA Device and return to the manufacturer per manufacturer’s directions.
• Sites that received Remote Installation will have a remote technician scheduled for assistance with FWA Device replacement the next Business Day after the replacement FWA Device is confirmed to be at the Customer Site and manufacturer has issued an RMA. Customer must re-package the defective FWA Device and return to the manufacturer per manufacturer’s directions.  

2.6.3. Four Hour Hardware Replacement. Sites that received On-Site Installation can select a four (4) hour FWA Device replacement option for an additional Charge. Verizon will dispatch a technician and a spare FWA Device to arrive at the Customer Site within four (4) hours of confirmation that the FWA Device is defective and the technician will remain onsite until the issue is resolved.

2.6.4. Conditions. The following Conditions apply to this Device Support Services:

• BYOD FWA Devices must have an active license during the 36 month Term. Customer must purchase the license with the device, separately from the MBIS  Service. Firmware updates on a BYOD Device are supported reactively when requested by the Customer. Verizon will not proactively push a firmware update.
• Customer is responsible to procure and provide activated, non-Verizon replacement SIMs, which must be available at the Customer Site for any dispatches for SIM replacement.
• Onsite maintenance services for all non-Verizon carriers will only include SIM replacement after it has been procured and received by Customer. 
• For a managed takeover of an existing customer FWA device, the following conditions will apply:
  • Verizon requires a 2 week period to evaluate the existing FWA device planned for managed takeover
    • Customer will provide all available installation documentation of the existing FWA device so that Verizon may assess and confirm whether or not the FWA device was installed per Verizon standards. The Customer may need to provide supplemental photos for this assessment if the original installer did not capture all details in their installation documentation.
    • Customer will provide Verizon access to the existing FWA device in its cloud management platform so that Verizon can assess signal metrics and throughput performance.
• Post evaluation next steps - 3 potential outcomes:
  • Verizon agrees to take over management of the device without additional evaluation or remediation.
  • The cloud management platform evaluation indicates that the FWA device performance is sufficient but Verizon requires a site visit because, based on documentation and/or photos provided, Verizon was (a) unable to determine the quality of the device installation or (b) there are deficiencies in the device installation that will require remediation in order for Verizon to take over management of the FWA device.
    • For (a) above, Verizon will schedule a dispatch to assess the physical installation, with a potential follow-up dispatch if unable to remedy any identified deficiencies at the time of this dispatch.
    • For (b) above, Verizon will schedule a site dispatch to perform a best effort attempt at remediation based on the defects identified in the documentation; however, additional deficiencies may be identified once on site that would require a follow-up dispatch to complete.
  • The cloud management platform evaluation of the device indicates that the device performance is not sufficient which will require a new site survey and potentially a new installation location recommendation.
• Maintenance does not include tech refresh.
• Verizon will provide maintenance support on end of life devices until RMA is no longer an option.

2.7. FWA Device Rental. Customer may choose to rent an FWA Device from the options set forth in Table 4 as follows:

• Each Rental FWA Device is subject to a 36 month Term and the purchase of Installation and Device Support Services. 
  • Firmware updates on a Rental FWA Device will be coordinated with the Customer; however, Customer must allow Verizon to begin critical firmware updates within 10 business days of Verizon notifying the Customer that the update is needed.
• Customer shall keep the Rental FWA Device free of all liens and encumbrances. The Rental FWA Device will remain the personal property of Verizon or its subcontractor or financing partner, even if physically attached to real property and Customer shall take no action to permit the Rental FWA Device to become an accession, fixture, or real or immoveable property or for any security interest to attach to the Rental FWA Device.
• At the conclusion of the Term, FWA Device Rental will continue on a month to month basis until either Party notifies the other of its intent to terminate the Services upon a minimum of 30 days written notice. The date specified in the notice will be the “Termination Effective Date”.
• Upon notification of Service termination, Customer is required to uninstall, inspect, and pack the Rental FWA Device and return it at its own expense by common carrier to a destination within the US accompanied by a bill of materials. Verizon will specify the information required on the bill of materials and the destination address within ten (10) days of the Termination Effective Date, and if Verizon delays specification of the information, then Customer will have the additional delay time to return the Rental FWA Device. 
• When received by Verizon, the Rental FWA Device shall be in good working order and reasonably clean and cosmetically good, in the same conditions as when provided to Customer, reasonable wear and tear excepted, free of password protection, application programs, data, and consumables not originally included by the manufacturer as part of the Rental FWA Device. Upon receipt of the Rental FWA Device, Verizon shall delete or remove all customer data from the Rental FWA Device.
• If the Rental FWA Device is not returned to Verizon within thirty (30) days from the Termination Effective Date, or if the Rental FWA Device is not returned in the condition required, then Customer will pay the “Failed Return” price specified for the applicable SKU in Table 4. 
• There shall be no transfer of title of the Rental FWA Device to Customer.

Exhibit A  - Charges

Customer will select a single package from either Table 1 or Table 2 for each Location where an FWA Device will be installed. A list of included Services for each package are set forth in Exhibit B. 

Table 1: MRC Package Options

Table 2: NRC Package Options

Table 3: Add on Services - to be ordered with a package service from Table 1 or Table 2 as needed

 *See Exhibit C for Materials included with these SKUs.

**Pricing is in addition to install charges set out in the selected Package from Table 1 or Table 2 (not standalone install pricing). Where pricing unit is an MRC, if Customer terminates these Services prior to the end of the 36 month Term, Customer will pay an early termination charge equal to 100% of the MRC that would have been payable for those Services for the remaining unexpired portion of the Term.

*** Not subject to a 36 month term; can be terminated on 30 days notice with no early termination liability

Table 4: FWA Device Rental Options to be ordered with a package service from Table 1 or Table 2:

If Customer terminates any FWA Device Rental Services set forth below prior to the end of the 36 month Term, Customer will pay an early termination charge equal to 100% of the MRC that would have been payable for those Services for the remaining unexpired portion of the Term.

Exhibit B

Package Inclusion List

Exhibit C

Materials List

The Cable Install BOM is included with the PS-FWA-INSIDE-300FT-CABLE SKU; the Outdoor Rooftop BOM is included with the PS-FWA-OUTSIDE-ROOF-CABLE SKU; the Outdoor Wall BOM is included with the PS-FWA-OUTSIDE-WALL-CABLE SKU