Valor de intercambio: respondemos las preguntas más importantes
¿Estás pensando en intercambiar tu teléfono? Aclaramos las dudas más comunes.
Nothing moves as fast as technology: Today’s high tech is old news tomorrow. Which is why many of us end up with drawers full of unwanted or outdated electronic devices. Stop saving old devices; cash them in for a virtual gift card instead. The Verizon Device Trade-In Program is a fast, simple way to trade in that old phone for account credit.
How does device trade-in work?
Bring in your old device, including a cell phone, smartwatch or tablet, and Verizon will appraise the value of your device and give you a credit on your account (or virtual gift card) good toward a new device or other products and services available through Verizon. Here are some answers to the most common questions about the device trade-in process.
Cuando intercambio un dispositivo y recibo una tarjeta de regalo virtual, ¿para qué puedo usarla además de para un teléfono nuevo?
Almost anything Verizon sells. You don’t have to put your credit toward a new phone. You can put it toward a tablet—even a smartwatch. If you’d like, you can apply it toward your bill, or save it for a future purchase. Verizon will pay for shipping to return the trade-in.
Do I have to finish out my contract first?
No. Phones and other devices that were subsidized by a two-year agreement are eligible for a trade-in.
Si estás inscrito en un pago de dispositivo mensual, eres elegible para un intercambio por un crédito o una tarjeta de regalo. Si el valor de intercambio es inferior al saldo restante de la cuota, seguirás pagando la cuota hasta alcanzar el 100 por ciento del costo de tu dispositivo antes de comprar un nuevo dispositivo. Si el valor de intercambio es superior al saldo restante de la cuota, puedes aplicarlo a la cuota y ser elegible inmediatamente para un nuevo dispositivo.
Can I trade in a device that is damaged or not working?
Verizon won’t accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order.
Otherwise, you can visit Verizon’s Device Trade-In page and enter info about your device and its condition to get a preliminary offer—you’ll be notified of the final value of a credit after Verizon receives your device. Then, if signed into My Verizon, you’ll receive a credit on your account. Guest users will receive a virtual gift card by email.
To learn more about the process, check out this step-by-step how-to guide.
¿Cuánto tiempo se tarda en recibir la tarjeta de regalo o el crédito por un intercambio?
If you turn in your device at a Verizon store, you can get an instant appraisal and a credit while you wait. If you choose to trade-in online, expect your gift card (for guest users) at least two weeks from the time Verizon receives your device, or your credit (for My Verizon users) within 1-3 bill cycles after appraisal. Overall, the entire process generally takes 4 to 6 weeks.
Trade-in and save.
Getting the newest phone doesn’t have to break the bank, nor do you need to keep a collection of old phones. Take advantage of Verizon’s trade-in program to get a new phone at a discounted price.
Have any lingering questions? Check out the trade-in FAQs page.
Páginas relacionadas
Verizon Plans
Learn more about Verizon Unlimited plans, and find one that fits your family.
Ofertas de Verizon
Ve las ofertas más recientes de Verizon en smartphones, accesorios y más.
Mix and Match Verizon's New Unlimited Plans
Choose from our 5G unlimited plans - all on the same easy-to-manage account.
