Sony Audífonos externos inalámbricos con cancelación de ruido WH-1000XM5
Calificación 4.5 de 5
287 reseñas
Sumérgete en tus canciones favoritas con los audífonos externos inalámbricos con cancelación de ruido WH-1000XM5. La cancelación de ruido líder del sector te permite concentrarte en el magnífico sonido de los controladores DSEE. Las llamadas manos libres nítidas te permiten mantenerte en contacto estés donde estés. Su diseño ultracómodo y liviano es ideal para un uso prolongado. Los ajustes intuitivos de control táctil permiten saltar, reproducir y pausar con facilidad. Con hasta 30 horas de duración de la batería, no tendrás que preocuparte por quedarte sin batería mientras estás fuera.¹ Además, el estuche portátil facilita el almacenamiento
¹La duración de la batería y los ciclos de carga varían según el uso, la configuración y otros factores; los resultados reales variarán.
Todas las especificaciones¹La duración de la batería y los ciclos de carga varían según el uso, la configuración y otros factores; los resultados reales variarán.
Reseñas
4.5
Calificación 4.5 de 5
287 reseñas
87% de las reseñas recomiendan este producto.
Love
5 out of 5 rating
gmcken7 . 12 days ago
Yes, I'd recommend this product.
I love these. They're so comfortable, great sound quality, and noise canceling is top notch. I love these new colors and shape, comparable to beats and apple but for much less. Just excellent value. The buttons take some getting used to, but after rereading the instructions I've gotten them figured out. I've worn them on a 4 hour flight and was comfortable the entire time. I like the pass through sound, being able to toggle back and forth is great. They're easy to connect between my work laptop, my phone, and my personal devices. Great sound quality of my voice when on the phone or on zoom calls, no tin sound quality or anything, no echo.
Sony North America Customer Support - 11 days ago
Hi gmcken7, That's awesome! We're happy to hear that you like the comfortable design, sound quality, smart features, and industry leading noise canceling of the headphones. Your positive feedback is greatly appreciated. Thank you for choosing Sony! -Davidsony.com Originally posted on sony.com
Definitely planned obsolescence
1 out of 5 rating
sonyisdone . 25 days ago
I've now been through 4 pairs of Sony noise cancelling headphones, 3 pairs of the XM4 and now this pair of XM5 and they ALWAYS fail in some way. The three pairs of XM4s were because of TWO warranty replacements. Now, my XM5s which I otherwise loved and treat very well, are failing at the headband need the ear cup like many many others are reporting online. Sony is designing these to fail, it's obvious. They sound good but I simply cannot recommend Sony headphones anymore. The will fail in some way within a couple years. What happened to making quality products that last? Corporate greed plain and simple. sad. The last thing I'll say is not being able to turn off the touch feature SUCKS especially when every touch of the ear cup makes a sound prompt.
Sony North America Customer Support - 20 days ago
Hi there, Thank you for sharing your feedback. We are genuinely sorry to hear about your experience with the WH-1000XM5 and WH-1000XM4 headphones. We understand how frustrating it can be to encounter repeated issues with a product you otherwise enjoy. We take product quality and customer satisfaction very seriously and appreciate your detailed review. We understand your frustration with the durability of the headband and the touch feature. Your comments about the headband issue and the inability to turn off the touch feature have been noted. We are continuously working to improve our products and your feedback is invaluable in this process. For the headband issue, please message us at socialsupport@am.sony.com so we can further assist you. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Sony Case Number (if any): Full Name: Sony.com Username: Telephone Number: Issue/Concern: Model Number: We apologize for any inconvenience caused and appreciate your patience and understanding. Thank you for bringing these matters to our attention. Sincerely, Romeo Sony Social Supportsony.com Originally posted on sony.com
Características
- Cancelación de ruido líder del sector
- Sonido magnífico
- Llamadas manos libres nítidas
- Batería de hasta 30 horas de duración life¹
- Diseño ultracómodo y liviano
- Estuche plegable para un fácil almacenamiento
- Ajustes intuitivos de control táctil
- Garantía limitada del fabricante de 1 año(s)
SKU Nº
SKU Nº
WH1000XM5S
En la caja
- Sony Audífonos externos inalámbricos con cancelación de ruido WH-1000XM5
- Estuche portátil
- Cable de audífonos (aprox. 1.2 metros)
- Cable para cargar USB
- Tarjeta de garantía
Reseñas de los Sony Audífonos externos inalámbricos con cancelación de ruido WH-1000XM5
4.5
Calificación 4.5 de 5
287 reseñas
87% de las reseñas recomiendan este producto.
Love
5 out of 5 rating
gmcken7 . 12 days ago
Yes, I'd recommend this product.
I love these. They're so comfortable, great sound quality, and noise canceling is top notch. I love these new colors and shape, comparable to beats and apple but for much less. Just excellent value. The buttons take some getting used to, but after rereading the instructions I've gotten them figured out. I've worn them on a 4 hour flight and was comfortable the entire time. I like the pass through sound, being able to toggle back and forth is great. They're easy to connect between my work laptop, my phone, and my personal devices. Great sound quality of my voice when on the phone or on zoom calls, no tin sound quality or anything, no echo.
Sony North America Customer Support - 11 days ago
Hi gmcken7, That's awesome! We're happy to hear that you like the comfortable design, sound quality, smart features, and industry leading noise canceling of the headphones. Your positive feedback is greatly appreciated. Thank you for choosing Sony! -Davidsony.com Originally posted on sony.com
Definitely planned obsolescence
1 out of 5 rating
sonyisdone . 25 days ago
I've now been through 4 pairs of Sony noise cancelling headphones, 3 pairs of the XM4 and now this pair of XM5 and they ALWAYS fail in some way. The three pairs of XM4s were because of TWO warranty replacements. Now, my XM5s which I otherwise loved and treat very well, are failing at the headband need the ear cup like many many others are reporting online. Sony is designing these to fail, it's obvious. They sound good but I simply cannot recommend Sony headphones anymore. The will fail in some way within a couple years. What happened to making quality products that last? Corporate greed plain and simple. sad. The last thing I'll say is not being able to turn off the touch feature SUCKS especially when every touch of the ear cup makes a sound prompt.
Sony North America Customer Support - 20 days ago
Hi there, Thank you for sharing your feedback. We are genuinely sorry to hear about your experience with the WH-1000XM5 and WH-1000XM4 headphones. We understand how frustrating it can be to encounter repeated issues with a product you otherwise enjoy. We take product quality and customer satisfaction very seriously and appreciate your detailed review. We understand your frustration with the durability of the headband and the touch feature. Your comments about the headband issue and the inability to turn off the touch feature have been noted. We are continuously working to improve our products and your feedback is invaluable in this process. For the headband issue, please message us at socialsupport@am.sony.com so we can further assist you. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Sony Case Number (if any): Full Name: Sony.com Username: Telephone Number: Issue/Concern: Model Number: We apologize for any inconvenience caused and appreciate your patience and understanding. Thank you for bringing these matters to our attention. Sincerely, Romeo Sony Social Supportsony.com Originally posted on sony.com
Best Noise Cancelling headphones
5 out of 5 rating
nika23 . 1 month ago
Yes, I'd recommend this product.
I bought this three weeks ago during the first week of my junior year in college, and I am overall very satisfied with it. I use it every day to study in crowded environments like cafes, and it does its job pretty well.
Sony North America Customer Support - 1 month ago
That's awesome, nika23! We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony. -Craigsony.com Originally posted on sony.com
My first headear
5 out of 5 rating
Luoqi . 1 month ago
Yes, I'd recommend this product.
The sound is great and the adjustable equalizer is cool
Sony North America Customer Support - 1 month ago
Hi Luoqi, Thank you for sharing your thoughts and experience so far using your new Sony WH-1000XM5. We're glad you love the exceptional sound quality, noise cancellation, and overall features of your headphones. It's good to know that you are utilizing the different customizations and built-in equalizer on the Sony Headphones Connect app. Thank you for leaving us such a wonderful review and for choosing Sony! -Jesssony.com Originally posted on sony.com
Great for a few months
1 out of 5 rating
Em22 . 1 month ago
These worked great for a few months, with the exception of randomly disconnecting from bluetooth on flights every so often. However more recently they've started making a loud buzzing/feedback noise and shutting off. Happened twice today in a span of 20 min.
Customer service is useless and just gave me a phone number for some external servicer.
Sony North America Customer Support - 1 month ago
Hi Em22, Thank you for the feedback. We're sorry to hear what happened with your headphones. To isolate the issue, please check this article. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204575 If the situation does not improve, even after following the troubleshooting steps provided in the article, service may be required. For us to better assist you, please email us at socialsupport@am.sony.com with the following details: Name: Sony Username: Model Number: Issue: Telephone Number: -Davidsony.com Originally posted on sony.com
Sound quality is great
4 out of 5 rating
VIPERCODER . 1 month ago
I bought it a month ago and I am disappointed with the noise Canceling, its not as advertised
Sony North America Customer Support - 1 month ago
Hi VIPERCODER, We're sorry to hear that the noise canceling feature of the Sony WH1000XM5 did not live up to your expectations. For the noise canceling issue, please ensure the headphones are worn properly, as an improper fit can significantly affect the noise canceling performance. You can also try adjusting the settings using the Sony | Headphones Connect app. Make sure the Adaptive Sound Control is turned off and manually set the Noise Canceling function to its maximum level. If the issue persists, you might want to reset or initialize the headphones to see if that resolves the problem. For more details, please refer to this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html Should you need further assistance, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Hope this helps and thanks for choosing Sony. -Samsony.com Originally posted on sony.com
More fragile than the male ego
1 out of 5 rating
1 month ago
In a year of ownership the following happened: the headband broke at the swivel joint. Sony denied my requested replacement. Then the right ear cup developed a persistent thruming hum in the right ear only that would grow into a squelch if not positioned perfectly. Finally I gave up and put them in the garbage can they should have always been in and purchased the far superior XM4s on Prime day.
Buyer beware.
Sony North America Customer Support - 1 month ago
Hi JamieCottle, Thank you for reaching out to us with your concern. We're sorry to hear about what happened with your headphones. This is definitely not the experience we'd like to hear from you. The WH-1000XM5 were tested and build to last. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Sony commitment to customer satisfaction is our top priority. We'd love to know more details as to what have been discussed when you called. Maybe there is something that we can do to help you. For us to better assist you, please email us at socialsupport@am.sony.com with the following details: Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Case ID (if any): Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the WH-1000XM5: We value your feedback and aim to restore your trust in Sony. Sincerely, Jesssony.com Originally posted on sony.com
Really amazing!!!
5 out of 5 rating
Sonyhadapony . 2 months ago
Yes, I'd recommend this product.
Such amazing sound from these headphones seriously good build and very comfortable.
Sony North America Customer Support - 2 months ago
Hi Sonyhadapony, Awesome! We're glad that you are enjoying the sound quality, build and comfortable to use. Thank you for choosing Sony. Erinsony.com Originally posted on sony.com
Best headphones hands down but…
4 out of 5 rating
biotune . 3 months ago
Yes, I'd recommend this product.
Best noise canceling headphones hands down, but I took one star away for a couple of reasons. First, the headband adjustment doesn’t adjust for my head size. My head is smaller than the smallest size allowed by the headband. This gets bothersome because I want the headphones to fit my head snug, and they tend to fall/slide right off my head if I’m bending down to get something while I have them on. Also, the ear covering part swivels forward and backwards in an odd way. At times, it gets bothersome getting the right direction to put on the headphones because of this. One possible solution to this would be to add something to the ear cover part that would help find the right ear or left ear so a user using the headphones in the dark can easily find the correct ear cover and direction to place the headphones over the head and onto the correct ear, or the correct direction. Otherwise, these headphones are worth their weight in gold. LOVE LOVE LOVE MY WH1000 XM5
Sony North America Customer Support - 3 months ago
Hi biotune, Thank you so much for your review! We are so glad to hear that you are enjoying your new WH-1000XM5! Thank you so much for your feedback and thank you for choosing Sony! -Carlsony.com Originally posted on sony.com
Fantastic headphones, weird noise cancelling
4 out of 5 rating
dmdoull43 . 3 months ago
Yes, I'd recommend this product.
They're as great as everyone says they are: super comfortable, great audio, great calls, easy to use.. but the "auto noise cancelling optimizer" is awful, and the only reason I don't think they're perfect. All of the reviews said "best noise cancelling", but I'm not hearing that so I might return them for something else.
Sony North America Customer Support - 3 months ago
Hi dmdoull43, Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the comfort, sound quality, and user-friendly functions of the headphones. Your feedback about the Auto NC Optimizer is greatly appreciated. You have the ability to fully control the noise canceling and ambient noise feature within the Sony Headphones Connect App. If you want to toggle between noise canceling and letting the ambient noises, simply use the button on the side of the headphones. The Auto NC optimizer simply makes sure your preferred noise canceling setting is working in different environments and how you are wearing the headphones. If you are on a plane, the headphones will compensate for the change in cabinet pressure, so you get the noise canceling performance you expect. Please make sure to update the firmware of your headphones to improve their performance. Updates include key features, applications, and bug fixes: https://www.sony.com/electronics/support/software/00278246 Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Sincerely, -Ralphsony.com Originally posted on sony.com
Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones FAQs
PC compatible . Jun 18, 2024
Are these PC compatible and can be used extensively and daily for handling office calls? Please confirm - Thank you!
Answer from Verizon Customer Support4 months
Up to 30 hours of battery life Bluetooth: 2.4 GHz band (2.4000–2.4835 GHz) -Melissa
Jan 5, 2024
Are these headphones compatible with my iPhone 13 Pro Max?
Answer from Verizon Customer Support9 months
These headphones are compatible with your iPhone 13 Pro Max. ~Jesse