Call Filter - What is Robocalling?

If you're greeted with a recorded message when you answer your phone, it's most likely a robocall. But robocalls aren't just pre-recorded messages delivered to a lot of people.

They might be personalized to simulate a real call. They could be from charities, political organizations or maybe a reminder to get your prescription refilled.

Oftentimes, though, these automated calls may be trying to scam you or sell you something without your permission, which usually makes them illegal. They're a cheap way for scammers to spam you from anywhere in the world without being regulated.

They're also really annoying.

And with over 138 million robocalls a day – that's around 1,600 calls per second.*

But now you can answer with confidence at home and on the go.

Call Filter, a free service, helps Verizon customers avoid unwanted spam and robocalls.**

It lets you screen and block spam calls automatically based on risk level. With the Neighborhood filter, you can block all calls from phone numbers similar to your own or from a specific area code and prefix.

Verizon has protected over 94 million customers from more than 52 billion unwanted calls.

Upgrade to Call Filter Plus*** for the ability to see the names of who's calling and customize your robocall controls.

Subscribe in the Call Filter app and add numbers to your block list, see details for unknown numbers and more.

We've got you covered at home, too, thanks to Spam Alerts for your home phone's Caller ID.

Your Caller ID will show the word "SPAM?" before a suspected spam call. This feature is standard for all our Fios Digital Voice customers, but copper customers subscribed to Caller ID can get it, too.****

Verizon won't block all these calls automatically, but it lets you make a more informed decision about which calls you want to answer.*****

Want to silence the spam before your home phone even rings?

Fios Digital Voice users can also check out Nomorobo.

It's a free third-party service that identifies known robocallers and telemarketers so it can block them before they get through.

Whether it's your home phone or mobile phone, we're going to take down robocalls together.

You can report a previously unidentified spam number so we can improve our spam detection technology.

Robocalling and spam may not be going anywhere any time soon, but you can put an end to mystery calls with Verizon's help.

For more information on Call Filter, watch our other helpful videos at vzw.com/callfilter