Call Waiting FAQs

When you're on call and a second call comes in, you'll hear a tone to let you know that you have another call. When that happens, you have two choices:

1. Put the first call on hold by pressing Send. You'll automatically be connected with the second call. To return to the first call, press Send again. To switch between the two calls, press Send.
   
   -OR-
   
2. End the first call by asking the first caller to hang up. This automatically connects you to your waiting call.

To cancel Call Waiting: Before a call, enter *70 + the 10-digit number you are calling + Send.

Airtime charges are incurred on all calls answered through Call Waiting. There is no monthly fee on most Verizon wireless plans; however, a fee may apply on some retired plans. If you have two calls going on at the same time, you will be billed airtime for both calls.

Call Waiting works within the National Enhanced Services Rate and Coverage Area. If you have a Nationwide Plan, you will not incur roaming charges when using Call Waiting. If, however, you do not have a Nationwide Plan and Home Coverage Area is smaller than the National Enhanced Services Coverage Area, you will incur roaming charges for both calls when using Call Waiting outside of your Home Coverage Area.

Yes, you can disable it temporarily by pressing *70 before calling a number.

Yes, you will hear a short tone. After you hear the Call Waiting tone, you will have approximately 30 seconds to answer before the second caller hears a standard message or is forwarded to your Voice Mailbox.

If Call Waiting isn't working, try turning your phone off and back on again. If you're still experiencing problems after doing this, see our device troubleshooters.