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Cómo administrar una cuenta tras el fallecimiento de un ser querido

On behalf of Verizon, we would like to extend our deepest sympathies to you concerning your recent loss. We understand that this is a difficult time and want to ensure that managing your loved one's Verizon service is easy for you.

    Transferencia del servicio a otra cuenta de Verizon

    Here's what to do if you want to keep the mobile number and transfer the line to another Verizon account:

    Next steps:

    • We'll send confirmation that the transfer service form was received. Requests are reviewed in about 3 business days.
    • If we need more information, we'll contact you.
    • After the request is approved, we'll send the new Account Owner an email to help complete the transfer.
    • An email will also be sent to the deceased Account Owner's email address. Please ignore this email.

    Visit our Transfer mobile numbers between Verizon accounts FAQs to learn more about transferring.

    Cómo cancelar el servicio

    If you want to cancel service for your loved one's phone number, please contact Customer Service at 800-922-0204 to start the request.

    For the fastest resolution, have this information available:

    If you call from the device that needs to be disconnected, you'll be asked to verify your device. We'll either ask for the Verizon mobile Account PIN or we'll send a message to authenticate the device.

    If you're unable to provide the Verizon mobile Account PIN or authentication, please stay on the line. When prompted say "customer passed away" and we'll route you to Customer Service.

    Keep in mind: If there's an outstanding Device Payment Agreement, you may can either buy out the loan or return the device to us. Additional documentation will be required to alleviate the loan if you're unable to either buy out the loan or return the device.

    Please don't hesitate to contact us with any questions or for additional support.